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Systems Integration: Seamlessly Integrate Your Contact Center to Backend Database Systems or Third Party Customer Relationship Management (CRM) Applications: The integration of information systems and communications technology has become one of the most sought after ways to automate customer service applications. The combination of these technologies increases efficiency and improves service quality without increasing operating expenses or requiring additional staff. If a contact center is using Calling Line ID...; Tags: Contact Center, Database System, Systems Integration, CRM, ZEACOM, Call Centers, Customer Relationship Management (CRM), Databases, It Operations, Enterprise Software, Software, Data Management; White papers 2005-05-01
Zeacom Adds Pop! to Microsoft CRM: Zeacom Limited, a leading provider of customer contact solutions and long-standing Microsoft partner, is the first New Zealand software developer to build an add-on application specifically for Microsoft Business Solutions Customer Relationship Management CRM. Zeacom's CRM ScreenPOP! enables instant access to customer information for Microsoft CRM, allowing a business to...; Tags: Microsoft Corp., Microsoft CRM, CRM, Zeacom, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing; Case studies