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	<title><![CDATA[zappos Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to zappos]]></description>
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		<title><![CDATA[A good fit: Amazon gobbles up Zappos]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=67104&messageID=1270848&start=0]]></link>
		<description><![CDATA[A good fit: Amazon gobbles up ZapposCan anyone say monopolization? So we only have one online retailer. Who cares? At least they will sell everything. Customer Service differences.I find Zappos customer service to be much better than Amazon (@ Amazon, it seems like you have to exchange 10 emails to...]]></description>
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		<pubDate>Thu, 23 Jul 2009 16:18:00 -0700</pubDate>
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		<title><![CDATA[5 looming questions about the Amazon-Zappos deal]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=21591]]></link>
		<description><![CDATA[Amazon's acquisition of Zappos is notable on a few fronts. The combination is largely complementary, but there are a few questions hanging. With any luck there will be a few answers on Amazon's second quarter earnings conference call.    Among the questions about Amazon's $847 million purchase of...]]></description>
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		<pubDate>Thu, 23 Jul 2009 05:45:47 -0700</pubDate>
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		<title><![CDATA[A good fit: Amazon gobbles up Zappos]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=21531]]></link>
		<description><![CDATA[Amazon said Wednesday that it is acquiring Zappos in a deal worth $847 million. The CEOs of both companies portrayed the deal as an e-commerce learning adventure where both sides can learn from each other and leverage strengths.    The combination is an interesting one. Zappos.com, which primarily...]]></description>
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		<pubDate>Wed, 22 Jul 2009 13:37:17 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/amazon.com+inc..html"><![CDATA[Amazon.com Inc.]]></category>
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		<title><![CDATA[Shopping together, online: Into a closet vs. real-time]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=21378]]></link>
		<description><![CDATA[So, Zappos has begun to test its "My Zappos"Â social shopping service, first alluded to here in June.        You can put shoes, clothes and accessories into your personal closet, online. You can blog about it. You can share your choices with friends, via Twitter...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 20 Jul 2009 14:08:28 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/tom+steinert-threlkeld.html"><![CDATA[Tom Steinert-Threlkeld]]></category>
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		<title><![CDATA[The Real Case in Social Media: Zappos CEO Not All Atwitter About Twitter]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=66066&messageID=1241467&start=0]]></link>
		<description><![CDATA[The Real Case in Social Media: Zappos CEO Not All Atwitter About TwitterI ]]></description>
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		<pubDate>Wed, 24 Jun 2009 18:29:00 -0700</pubDate>
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		<title><![CDATA[Want To See (And Talk About) What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping']]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=66052&messageID=1241119&start=0]]></link>
		<description><![CDATA[Want To See And Talk About What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping'What a horrible ideaAnd I shop at Zappos, but I don't want or need to make it a social event. One of the dumbest ideas I have ever heard of. I could care less...]]></description>
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		<pubDate>Wed, 24 Jun 2009 14:11:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/social+shopping.html"><![CDATA[Social Shopping]]></category>
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		<title><![CDATA[Want To See (And Talk About) What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping']]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=20286]]></link>
		<description><![CDATA[Zappos, the online retailer of shoes and clothing, is about to become a social networking site, borrowing aspects of Twitter and Facebook and applying them to their customersâ€™ particular passion: buying stuff.    CEO Tony Hsieh Wednesday confirmed to Between The Lines that it is working on an...]]></description>
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		<pubDate>Wed, 24 Jun 2009 12:21:36 -0700</pubDate>
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		<title><![CDATA[The Real Case in Social Media: Zappos CEO Not All Atwitter About Twitter]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=20196]]></link>
		<description><![CDATA[    When reporting first began on ZDNetâ€™s look at Zapposâ€™ use of social media to build its online retailing business, its CEO, Tony Hsieh, had just crossed 600,000 followers on Twitter.    This past week, he passed 800,000. No, the reporting didnâ€™t take that long....]]></description>
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		<pubDate>Tue, 23 Jun 2009 10:58:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
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		<title><![CDATA[Enterprise 2.0 Case Study: Following Zappos]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1012661]]></link>
		<description><![CDATA[Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good though not easy to quantify investment---considering the online retailer garners $1 billion in annual revenue. But when it comes to customer service the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 06 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
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		<title><![CDATA[Happy Birthday, Zappos: A Billion-Dollar Business Built on ... Culture?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=18960]]></link>
		<description><![CDATA[    The number one objective of Zappos -- known mostly for its selling of shoes online (and its free two-way shipping) -- is to establish a great company culture. If you do that, CEO Tony Hsieh contends, all the "other stuff" falls into place.   ...]]></description>
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		<pubDate>Mon, 01 Jun 2009 06:06:29 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/culture.html"><![CDATA[Culture]]></category>
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		<title><![CDATA[Jeff Bezos, meet Tony Hsieh. Zappos Moving into Electronics. And More.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=18175]]></link>
		<description><![CDATA[As I said this morning, you should rule the world!!! How about starting by giving seminars? You could start with Wall St., then banks, how about the auto industry, then there's the airlines. I could go on, but it would just be easier if you ruled the world!!! Janet A....]]></description>
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		<pubDate>Fri, 15 May 2009 12:58:16 -0700</pubDate>
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