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- A good fit: Amazon gobbles up Zappos
- A good fit: Amazon gobbles up ZapposCan anyone say monopolization? So we only have one online retailer. Who cares? At least they will sell everything. Customer Service differences.I find Zappos customer service to be much better than Amazon (@ Amazon, it seems like you have to exchange 10 emails to...
- Discussion threads 2009-07-23
- 5 looming questions about the Amazon-Zappos deal
- Amazon's acquisition of Zappos is notable on a few fronts. The combination is largely complementary, but there are a few questions hanging. With any luck there will be a few answers on Amazon's second quarter earnings conference call. Among the questions about Amazon's $847 million purchase of...
- Blog posts 2009-07-23
- A good fit: Amazon gobbles up Zappos
- Amazon said Wednesday that it is acquiring Zappos in a deal worth $847 million. The CEOs of both companies portrayed the deal as an e-commerce learning adventure where both sides can learn from each other and leverage strengths. The combination is an interesting one. Zappos.com, which primarily...
- Blog posts 2009-07-22
- Shopping together, online: Into a closet vs. real-time
- So, Zappos has begun to test its "My Zappos"Â social shopping service, first alluded to here in June. You can put shoes, clothes and accessories into your personal closet, online. You can blog about it. You can share your choices with friends, via Twitter...
- Blog posts 2009-07-20
- The Real Case in Social Media: Zappos CEO Not All Atwitter About Twitter
- The Real Case in Social Media: Zappos CEO Not All Atwitter About TwitterI
- Discussion threads 2009-06-24
- Want To See (And Talk About) What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping'
- Want To See And Talk About What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping'What a horrible ideaAnd I shop at Zappos, but I don't want or need to make it a social event. One of the dumbest ideas I have ever heard of. I could care less...
- Discussion threads 2009-06-24
- Want To See (And Talk About) What Your Friends Are Buying? Zappos Set To Introduce 'Social Shopping'
- Zappos, the online retailer of shoes and clothing, is about to become a social networking site, borrowing aspects of Twitter and Facebook and applying them to their customers’ particular passion: buying stuff. CEO Tony Hsieh Wednesday confirmed to Between The Lines that it is working on an...
- Blog posts 2009-06-24
- The Real Case in Social Media: Zappos CEO Not All Atwitter About Twitter
- When reporting first began on ZDNet’s look at Zappos’ use of social media to build its online retailing business, its CEO, Tony Hsieh, had just crossed 600,000 followers on Twitter. This past week, he passed 800,000. No, the reporting didn’t take that long....
- Blog posts 2009-06-23
- Enterprise 2.0 Case Study: Following Zappos
- Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good though not easy to quantify investment---considering the online retailer garners $1 billion in annual revenue. But when it comes to customer service the...
- Case studies 2009-06-06
- Happy Birthday, Zappos: A Billion-Dollar Business Built on ... Culture?
- The number one objective of Zappos -- known mostly for its selling of shoes online (and its free two-way shipping) -- is to establish a great company culture. If you do that, CEO Tony Hsieh contends, all the "other stuff" falls into place. ...
- Blog posts 2009-06-01
- Jeff Bezos, meet Tony Hsieh. Zappos Moving into Electronics. And More.
- As I said this morning, you should rule the world!!! How about starting by giving seminars? You could start with Wall St., then banks, how about the auto industry, then there's the airlines. I could go on, but it would just be easier if you ruled the world!!! Janet A....
- Blog posts 2009-05-15
Additional Resources
- News to know: Ruiz, Moffat resign; Microsoft; Psystar; Smartphones
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: Ruiz resigns as GlobalFoundries chairman; no mention of insider trading scandal Moffat no longer with IBM as...
- Blog posts 2009-11-03
- Are the iPhone and social networks making the classic Web and intranet obsolete?
- RE: Are the iPhone and social networks making the classic Web and intranet obsolete?it is a hard shift. as a business owner, i am not fond of employees using a social network to preform business tasks. It is very distracting and at this point would not generate enough...
- Discussion threads 2009-10-25
- Facebook settlement: Kill Beacon, pay $9.5 million into fund to promote online privacy
- A class action suit over Facebook's controversial Beacon program today received preliminary approval PDF by a U.S. District Court, bringing an end to the Beacon service and giving the company an option of clearing the matter without long - and expensive - court proceedings. The proposal calls...
- Blog posts 2009-10-23
- Tealeaf: 80% report problems with online shopping, many tell their friends
- online shoppingI do virtually all my shopping online and I have saved thousands of dollars, with so few negatives that they represent less than 1% of my online shopping experience. I do not like some of the "far east" web stores quite so much since they require a bit...
- Discussion threads 2009-10-08
- 10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh
- Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also available as an entry in our 10 Things blog.
- Download resources 2009-10-01
- Amazon CEO apology: 'Stupid,' 'thoughtless' to remove e-books from Kindle readers
- A rare thing occurred yesterday: Amazon CEO Jeff Bezos apologized. Quite the Kindle user flareup ensued after the company decided to remotely remove copies of popular George Orwell novels 1984 and Animal Farm -- yes, the irony was immediately apparent -- after it determined that it sold...
- Blog posts 2009-07-24
- 5 looming questions about the Amazon-Zappos deal
- 5 looming questions about the Amazon-Zappos dealAmazon buying Zappos not good for consumerIn corporate America, consoliation of major players is not good for the consumer. The big guys eat up the little guys to eliminate competition so they can control pricing in the market - not good for us consumers....
- Discussion threads 2009-07-24
- News to know: Microsoft; Amazon, AT&T-iPhone; PayPal; Yahoo's board
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Microsoft's client revenue skids; Blame netbooks, Windows 7 deferrals Mary Jo Foley: Microsoft and the...
- Blog posts 2009-07-24
- Amazon: Shares tumble late as Q2 sales fall short; quiet about Kindle
- Amazon made headlines this week by looking ahead with the announced acquisition of online shoe retailer Zappos. But the second quarter performance was all about the Kindle e-Book reader. The online retailer today reported second quarter net income of $142 million, or 32 cents per share, down...
- Blog posts 2009-07-23
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