yorkshire water

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RAD's Pseudowire Gateways Reduce Communications Costs

Yorkshire Water has won many awards for customer service and holds the British government's Charter Mark for Service Excellence. The company wanted to reduce leased line costs while retaining proven voice switches by carrying voice traffic over a packet-switched core network. Yorkshire Water deployed RAD's TDMoIP pseudowire gateways, which convert...

Tags: RAD, Voice, RAD Data Communications Ltd., Yorkshire Water, Government, Telecommunications

Case studies 2008-05-21

How SAP Is Helping Yorkshire Water Deliver Outstanding Service to Its Customers

Yorkshire Water's vision is to be clearly the best water company in the UK, and it scored an industry first by being awarded four 'A' ratings for efficiency for its water and waste operations in the January 2005 Ofwat report. The company has achieved the biggest reduction in operating costs...

Tags: SAP AG, Yorkshire Water, Strategy, Management

Case studies

Additional Resources

Pioneering Billing System Improves Customer Service and Reduces Development Costs

A large part of Yorkshire Water's revenue is processed by the billing system. This was an Intel-based dual-node Trimetra Nova built using a 28-year-old COBOL code system. It produced annual bills for 1.5 million unmetered properties and billing throughout the year for 700,000 with meters, and was integrated with 13...

Tags: Customer Service, Billing, Billing System, Sales Channel, Customer Relationship Management (CRM), Sales, Enterprise Software, Software

Case studies 2007-08-01

Nicholas Nickleby LIT (Mobile)

An ePublication by dmdSOFTWARE.NETNicholas Nickleby is a marvelous novel. It is the young Dickens at his best. I almost feel guilty for giving it four stars, but giving it five would be unfair, I think, because his later works, such as Great Expectations, are bettter. The novel is written enthusiastically...

Tags: Mobile, Novel, Character, dmdSOFTWARE.NET, Dickens, Recruitment & Selection, Advertising & Promotion, Human Resources, Workforce Management, Marketing

Software downloads 2004-01-03

Nicholas Nickleby 1.00 (Mobile)

An ePublication by dmdSOFTWARE.NETNicholas Nickleby is a marvelous novel. It is the young Dickens at his best. I almost feel guilty for giving it four stars, but giving it five would be unfair, I think, because his later works, such as Great Expectations, are bettter. The novel is written enthusiastically...

Tags: Mobile, Novel, Character, dmdSOFTWARE.NET, Dickens, Recruitment & Selection, Advertising & Promotion, Human Resources, Workforce Management, Marketing

Software downloads 2003-07-13