yaofang.com Resources

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Yaofang.com Builds a High Efficiency Platform for Customer Service: Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and introduce new customer contact points to provide a better customer experience and stronger medical support services. The challenge was to enable the sales team...; Tags: Customer Service, Oracle Corp., Call-center, Yaofang.com, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing; Case studies 2009-05-01

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