xcend Resources

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Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements: With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing Altiris customers with the best practices and customizations to meet the very unique needs of customers. This is an Altiris supported solution that...; Tags: SLA, Altiris Inc., XCEND, ITIL, Service Level Management, Process Improvement, Help Desk, It Services, Service Management, It Operations, It service Management, Quality, Business Operations; White papers 2008-09-01
Leveraging the Altiris Software Portal: Many Asset Management teams and Desktop Engineering teams are inundated with the management, compliance, approval process and the software compliance requirements when it comes to the management and delivery of software in the enterprise. Thankfully Altiris has a great solution to assist with self help automation as it relates to...; Tags: Software, Altiris Inc., XCEND, Portals, Tools & Techniques, Web Technology, Internet, Management; White papers 2007-05-02

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