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NICE Systems Case Study: Worldspan: Georgia-based Worldspan is a leading provider of technology resources for travel suppliers, travel agencies, e-commerce sites and corporations worldwide. Worldspan provides comprehensive electronic data services that enable consumers to search and book travel and travel-related services from approximately 800 suppliers around the globe. They required a tool that would make...; Tags: Worldspan, Contact Center, NICE Systems Ltd., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Programmers Increase Gateway Performance Five-Fold With Half the Effort: Worldspan links more than 800 travel suppliers with customers worldwide. Traditionally, its customers connected to Worldspan's mainframe through an enterprise gateway, but the gateway was not load-balanced and, therefore, difficult to scale effectively. As business grew rapidly, so did the need for additional concurrent connections, causing operational costs to spiral....; Tags: Gateway Inc., Worldspan, Gateway, Programmer, Mainframes, Microsoft Development Tools, Channel Management, Performance Management, Servers, Hardware, Development Tools, Software Development, Software/Web Development, Marketing, Human Resources, Workforce Management; Case studies

Largest Resort Chain in the World, Sol Melia, Boosts Website Sales 200% Using CA's AllFusion Gen: Sol Melia is the largest resort chain in the world. It is the leading hotel chain in Spain, Latin America and the Caribbean, and the biggest resort hotel company worldwide. The company wanted to expand internationally and needed a web-based marketing and sales system. Using AllFusion Gen from Computer Associates...; Tags: Web Site, Computer Associates International Inc., CA AllFusion, Sol Melia, Sales Strategy, Databases, Sales, Enterprise Software, Software, Data Management; Case studies