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- IBM Wireless e-Business Solution Meets Drug Company Aventis's On-Demand Need for Swift Feedback on Cancer Treatment
- Aventis Pharmaceuticals is the U.S. subsidiary of Aventis Pharma, the pharmaceutical arm of Europe's Aventis. The challenge was to find a way to motivate participants responding to marketing surveys by relaying interim results and feedback much more quickly and by providing an easy way of collating online data to forward...
- Tags: Aventis, Wireless E-business, On-demand, E-business, IBM Corp., E-business/E-Commerce, Wireless, Internet
- Case studies
- Future Is Bright for Caribbean Paradise - Thanks to a Wireless Solution From IBM
- The challenge was to develop new wireless e-business services for Orange Dominicana's growing customer base in order to increase revenue. Orange Dominicana chose to deliver its various voice services to its mobile subscribers via the telephone by using VoiceXML technology. The VoiceXML technology handles the telephone dialogue by using speech...
- Tags: Orange PCS, Phone, Wireless E-business, VoiceXML, IBM Corp., E-business/E-Commerce, Wireless, Speech Recognition, Telecommunications, Wi-Fi, Internet, Emerging Technologies
- Case studies
Additional Resources
- Bausch & Lomb reduces IT boundaries
- The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-24
- 2016: "You're watching the Linux Channel."
- July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...
- Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow
- Blog posts 2008-07-24
- Qualcomm patent ruled invalid in German Nokia case
- The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell phone maker Nokia was invalid. HELSINKI--The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Qualcomm, Nokia deal ends long legal battle
- Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. NEW YORK--Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. ...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Ballmer does Windows; Johnson joins Juniper
- Update: Microsoft had its annual management shakeup--these things tend to happen at the end of the fiscal year--and Kevin Johnson is leaving as head of the company's platform and services division. As a result, Johnson's unit is split into two--Windows and online services--and CEO Steve Ballmer becomes the primary advocate...
- Tags: Juniper Networks Inc., Steve Ballmer, Microsoft Windows, Operating Systems, Software, Larry Dignan
- Blog posts 2008-07-24
- News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook
- Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...
- Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan
- Blog posts 2008-07-24
- Managing growth - a followup to yesterday's guest blog
- Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...
- Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson
- Blog posts 2008-07-23
- Bausch & Lomb puts new CIO in charge of customer service
- Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-23
- Gallery: Broadband in a sewer
- The coverage is good but the location stinks. A sewer built in London during the reign of Queen Victoria is now hosting a business broadband network. by Andy Smith
- Tags: Sewer, Broadband Internet, Telecommunications, Network Technology, Networking, Andy Smith, broadband, wireless, network. UK
- Image galleries 2008-07-23
- Intuit cut 575 jobs - is this "user generated unemployment?"
- The other day I reported that Brad Smith, the CEO of Intuit, had asked his managers to see which jobs could be cut because there were volunteers among Intuit's 50m users that were doing a better job -- and for free. These seem to be the emerging business benefits from...
- Tags: Job, Intuit Inc., Unemployment, Recruitment & Selection, Human Resources, Workforce Management, Tom Foremski
- Blog posts 2008-07-23
- MindTouch Deki: Kilen Woods release
- Today, MindTouch Deki announces Kilen Woods, its latest and biggest release. In conversation with co-founder Aaron Fulkerson I learned that Deki is rapidly transforming itself from being a smart wiki into what Fulkerson calls the 'connecting tissue' between applications. Others might call it mashup environment, still others a means of...
- Tags: Microsoft Corp., Mashup, Aaron Fulkerson, Management Option, Wiki, Collaboration, Supply Chain Management (SCM), Databases, Online Communications, Enterprise Software, Software, Data Management, Dennis Howlett
- Blog posts 2008-07-23
- Entellium puts a video game spin on CRM with a desktop RIA
- Yesterday I sat down and talked with Entellium, an on-demand CRM company that has recently gone away from a purley browser-based model and moved into a desktop smart client application. In doing so they saw a big increase in conversion numbers and the customers have responded well to having the...
- Tags: Entellium, Sun Java Studio Creator, Microsoft Windows Presentation Foundation, Rich Internet Application, Video Game, Video, CRM, Desktop Application, Games, Desktops, Corporate Communications, Personal Technology, Hardware, Marketing, Ryan Stewart
- Blog posts 2008-07-23
- SF mayor gets back to the keys to the city
- "The first thing I want you to know, Mr. Mayor, is that when you walk out of this room, you will have the computer codes." So spoke Terry Childs, San Francisco's jailed network administrator, to Mayor Gavin Newsom, in a spur-of-the-minute jailhouse meeting, according to SF Chronicle...
- Tags: City, Lawyer, Computer, Productivity, Richard Koman
- Blog posts 2008-07-23
- Microsoft turns to users for new wave of Xbox games
- Taking a page from Facebook and YouTube, Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console. SEATTLE--Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types...
- Tags: Microsoft Xbox Live, Microsoft Corp., Microsoft Xbox, Games, Game Players, Personal Technology, Consumer Electronics, Reuters, Xbox 360, Microsoft, user-generated, video games, Xbox
- News items 2008-07-23
- AT&T's quarter hits mark; Wireless churn falls; iPhone 3G sells well
- AT&T on Wednesday reported second quarter earnings of $3.8 billion, or 63 cents a share, on revenue of $30.9 billion. Adjusted earnings were 76 cents a share, a tally that met Wall Street estimates. In the second quarter a year ago, AT&T reported net income of $2.9...
- Tags: Apple iPhone, AT&T Corp., Apple iPhone 3G, 3G, Wireless, Wi-Fi, Cellular Phones, Consumer Electronics, Personal Technology, Larry Dignan
- Blog posts 2008-07-23
- Apple: Perception is Reality
- When a technology columnist known for his critical views on Apple makes statements to the effect that the company should consider defining and publicly communicating a succession strategy, many Apple fans might consider the subject too close to home and inappropriate. It will generate heated discussion...
- Tags: Steve Jobs, Apple Inc., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources, Jason Perlow
- Blog posts 2008-07-23
- McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position
- Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...
- Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev
- Blog posts 2008-07-23
- Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP
- I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...
- Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-07-23
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Randy Nystrom, an IT systems engineer at Intel, shows how vPro saves time and money by diagnosing PC problems remotely. (1 of 4 new videos with Intel engineers on ZDNet).
