wireless customer experience

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$99 iPhones Will Not Improve the Wireless Customer Experience

$99 iPhones Will Not Improve the Wireless Customer ExperiencePhone as a uniform data device NOT mobile providers' preferenceMobile phone companies prefer NOT to be treated as just a data ISP. Instead they have traditionally maintained false fragmentations, such as separate voice, SMS and lately data streams, when all can be...

Tags: Telecom & Utilities, Text messaging/SMS/MMS, Cellular phones, Apple iPhone, Wireless Customer Experience, phone, wireless, carrier, AT&T Corp.

Discussion threads 2009-06-09

Additional Resources

AT&T cuts churn rate; Activates 3.2 million iPhones; Touts network upgrades

It will be interesting to see if Droid ....... effects that churn rate.If AT&T wanted me in their network......AT&T must lower the deposit to $100 instead of $500.Sorry, AT&T! You lost and Sprint is the winner! :)What deposite?We paid no deposite.Not at the start.Many people just bought into the 2...

Tags: Smart phones, network upgrade, AT&T Corp., Apple iPhone, network, Verizon Communications Inc.

Discussion threads 2009-10-22

Verizon ad trashes AT&T's 3G coverage

However, JD Power tells us a slightly different storyAccording to their latest survey the iPhone is ranked top in customer satisfaction for both consumer and business users. In fact I was surprised at the size of the large margin the iPhone has with business users.I guess this means that if...

Tags: Smart phones, Telecom & Utilities, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc., AT&T 3G coverage, AT&T 3G, advertisement, Apple Inc., 3G

Discussion threads 2009-10-08

Google plays a hand of Ogre with Apple

'Ogre' is an interesting - if obscure - analogy. But I would suggest that you'd to better to stick with plain old chess.In my view, the AT&T/iPhone team have a better position, if only by virtue of their early start in the market. But, as a belated entry, Android is...

Tags: Google Inc., AT&T Corp., Ogre, Apple Inc.

Discussion threads 2009-10-08

Verizon-Google changes mobile landscape; Customers have real options again

I had to take a moment to pause and think about this new Google-Verizon chumminess and their common, yet unspoken, quest to go after the Apple-AT&T relationship with the iPhone that includes today's partnership news and a new ad campaign. For those who don't know, I am...

Tags: Apple iPhone, Google Inc., Mobile, Verizon Communications Inc., Apple Inc., RIM BlackBerry, Smart Phones, Advertising & Promotion, Handhelds, Consumer Electronics, Personal Technology, Marketing, Hardware, Sam Diaz

Blog posts 2009-10-06

Verizon slams AT&T in new TV ad; '5X coverage'

RealityYes, Verizon has a larger 3G coverage area. However, this DOES NOT mean you won't get coverage from AT&T in those areas. It just means you get slower speeds. The average joe doesn't get that. If the "average Joe" is using an iPhone 3G/S...trust me...they get...

Tags: Cellular phones, advertisement, Verizon Communications Inc., AT&T Corp., CDMA, phone

Discussion threads 2009-10-06

Alas, Poor Blackberry, I knew him.

verbsjust my opinion but:I brought (s/b took) it with me when I left the house. ...will be happy to bring (s/b take) me on as a new... just my opinion.Just buy a damn phone.Just buy a normal phone, you know, one that makes and receives calls.You tried phoning people...

Tags: Telecom & Utilities, Handhelds, Smart phones, phone, Verizon Communications Inc., AT&T Corp., carrier, RIM BlackBerry

Discussion threads 2009-10-01

AT&T takes the phone out of iPhone

Funny...Im on the east coast too and live in rural america to boot eastern shore. Verizon has the [b]best[/b] coverage hands down. 100% here - better than VerizonI'm on the east coast and have no issues with my iPhone. Rock solid and reliable. Better than the Verizon NOTwork.RE:...

Tags: Smart phones, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc.

Discussion threads 2009-09-23

Sprint unveils unlimited mobile calling, data, text, MMS for $70

So minutes only for calls to landlinesAm I clear here so that the minimum 450 minute voice plan means you only use those 450 minutes to call landlines and when roaming? Too bad I don't have Sprint coverage where I am as they have some very cool devices like the...

Tags: Advertising & Promotion, Text messaging/SMS/MMS, Cellular phones, MMS, Overall IT, Sprint Communications, mobile, network

Discussion threads 2009-09-10

The iPhone Telephony Tragedy

I've got a first gen iPhone and live in San Francisco, the heart of Apple country. The voice communication part of it has been slowly getting worse and is now virtually unusable. A first gen iphone is of course ancient history to an Apple or Mobile...

Tags: Apple iPhone, Telephony, AT&T Corp., Apple Inc., Service, Smart Phones, Consumer Electronics, Personal Technology, Oliver Marks

Blog posts 2009-08-19

Sony's Reader: The road ahead

Sony's Reader: The road aheadDRMDRM and more DRM. Paper books are so much better. Sony's record on DRM is worst than terrible. How will I trade e books with my sister? How many e books will ever be sold in flea markets or secondhand book...

Tags: E-books, Digital rights management (DRM), Sony Corp., Sony Reader, e-book, digital-rights management

Discussion threads 2009-08-05

King of the QWERTYs: T-Mobile Dash 3G

We posted the first of three parts of the King of the QWERTYs feature with the BlackBerry Tour and now are moving on to take a look at the T-Mobile Dash 3G. You can check out my earlier review for some other thoughts on the device since this feature will...

Tags: High Tech Computer Corp., Phone, Device, Microsoft Windows Mobile, Mobile, Operating System, Smart Phone, Snap, T-Mobile, Sprint Communications, T-Mobile Dash, Dash 3G, Windows Mobile 6.1 Standard OS, Windows Mobile Standard, Audio Adapter, Tour, 3G, Mobile Operating Systems, Keyboards, Microsoft Windows, Operating Systems, Cellular Phones, Handhelds, Wireless And Mobility, Mobile Applications, Consumer Electronics, Personal Technology, Hardware, Peripherals, Software, Matthew Miller

Blog posts 2009-07-23

Coca-Cola Teaches The World To....

"Participating in the community of the consumer." I love that phrase.  That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...

Tags: Facebook, Fan, Coca-Cola Co., Beverage, Customer, Machine, Coke, Coca-Cola Freestyle, Food & Beverage, RFID, Manufacturing, Wireless And Mobility, Security, Biometrics, Paul Greenberg

Blog posts 2009-07-15

Hardware 2.0 'Very Best Kit List' for Jul/Aug 09

Hardware 2.0 'Very Best Kit List' for Jul/Aug 09Adrian:Use Intel much?I appreciated your lineup, but noticed one glaring fact: while I can agree that Intel offers the best extreme processor in the i7 965 EE (for $1000), I noticed the glaring omission of any AMD parts. I think that if...

Tags: Processors, Virtualization, RAID, Jul/Aug 09, Hardware 2.0, Intel Corp., CPU, HyperThreading, hardware

Discussion threads 2009-07-02

iPhone 3G S launch: Less euphoria, smoother customer experience

iPhone 3G S launch: Less euphoria, smoother customer experienceThis surprises me[i]While Apple employees still used Windows CE wireless terminals to do the payment processing[/i]I'd heard several times from several ZDNet posters that Apple doesn't use any Microsoft technology in the running of its business. I didn't realize that this was...

Tags: Operational accounting, iPhone 3G S, Apple iPhone 3G, customer experience, Apple iPhone

Discussion threads 2009-06-19

AT&T's really bad week: The network reputation hits keep coming

AT&T's really bad week: The network reputation hits keep comingAT&T PERFECT here, better than VerizonHad some initial 3G issues when I got my phone last year but nothing since then. AT&T has been perfect where I live and work.I have Verizon work and they are definitely not better and...

Tags: 3G, NETWORKING, Cellular phones, Conan, AT&T Corp., network, network reputation hit, bad week

Discussion threads 2009-06-12

News to know: $99 iPhone; AMD; Bing; Firefox 3.5; Data Domain

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Jason Perlow: $99 iPhones Will Not Improve the Wireless Customer Experience Jason D. O'Grady: AT&T's $200 early upgrade fee...

Tags: Apple iPhone, Mozilla Firefox, Andrew Nusca, Domain, Microsoft Corp., Advanced Micro Devices Inc., Sam Diaz, Verdiem, Piracy, Web Browsers, Business Operations, Corporate Law, Internet

Blog posts 2009-06-10

$99 iPhones Will Not Improve the Wireless Customer Experience

Selling the iPhone at $99 is simply an opiate for the masses. But like any addictive drug, it doesn't fix the real miseries plaguing wireless service carriers. This week, Apple did the unthinkable -- it lowered the price of the existing 8GB iPhone...

Tags: Apple iPhone, Phone, Device, Transceiver, AT&T Corp., Apple Inc., Apple iPhone 3G, Wireless, 3G, Wi-Fi, Wireless And Mobility, Cellular Phones, Consumer Electronics, Personal Technology, Jason Perlow

Blog posts 2009-06-09

Why AT&T won???t support MMS and tethering on the iPhone 3GS

Why AT&T won???t support MMS and tethering on the iPhone 3GSPlease stop the whining If you want MMS or tethering, there are other phones and other providers more then willing to work with you.Apple chose AT&T; You chose Apple.If you want to use technology that adapts to the way you do...

Tags: Text messaging/SMS/MMS, Cellular phones, MMS, AT&T Corp., Apple iPhone, Cingular Wireless, Apple Inc., phone

Discussion threads 2009-06-09

News without numbers: Sprint says Pre set sales record

The official word from Sprint is that the release of the Palm Pre was a huge success - so big that it set a Sprint record for a sales debut of a product. Wow. That's impressive. Want to know how many they sold? Yup, me too. The...

Tags: Sprint Communications, Sales Strategy, Pricing, Marketing Research, Sales Force Management, Sales, Marketing, Sam Diaz

Blog posts 2009-06-08