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	<title><![CDATA[web-based collaboration Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/web-based+collaboration.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to web-based collaboration]]></description>
	<s:counts start="0" returned="17" found="17" />
	<language>en-us</language>
	<item>
		<title><![CDATA[WebEx chief quits Cisco for Salesforce.com]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=843]]></link>
		<description><![CDATA[Is WebEx a sinking vessel? The Cisco insider brought in to captain the web collaboration business after acquisition has just jumped ship to embark on a new career with Salesforce.com. by Phil Wainewright]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 26 Aug 2009 02:35:50 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/webex+communications+inc..html"><![CDATA[WebEx Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WEBX</category>
		<category domain="tickers">CSCO,CRM,WEBX</category>
	</item>
	<item>
		<title><![CDATA[Strategies for Developing a Highly Collaborative Support Environment]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1122761]]></link>
		<description><![CDATA[Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration benefits for technical support include improved service levels, reduced operational costs and an impressive competitive advantage.    View this TechRepublic Webcast to hear...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 26 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
	</item>
	<item>
		<title><![CDATA[Franchiser Uses Web Collaboration Solution, Increases Sales Order Value by 55 Per Cent]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=397243]]></link>
		<description><![CDATA[Design and print-on-demand service provider Prontaprint wanted to enhance service quality and standardise new brand positioning across its 175 franchised centres. It built a Web solution based on Microsoft technologies to improve collaboration between the centres as well as with customers. As a result, it receives more than 350 Web...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/centre.html"><![CDATA[Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[University Uses Web-Based Collaboration Platform for Student-Centered Learning]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=389562]]></link>
		<description><![CDATA[The Center for Teaching, Learning, and Technology CTLT at Washington State University WSU is well known for its research into how technology can encourage student-centered learning. The CTLT had been looking for collaboration technologies to integrate into university curriculum so that students can take control of their learning experience and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/washington+state+university.html"><![CDATA[Washington State University]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Cozimo debuts Web collaboration for creative projects]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=7799]]></link>
		<description><![CDATA[Cozimo debuted a real-time, Web-based collaboration service for creative projects. "Cozimo combines real time image and video collaboration, notifications, a presenter mode to lead discussions and it's wrapped into a content management system to organize projects online," said Joshua Rosen, CEO of the company, during a demo of the product...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 30 Jan 2008 09:12:16 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/project.html"><![CDATA[Project]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/cozimo.html"><![CDATA[Cozimo]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+farber.html"><![CDATA[Dan Farber]]></category>
	</item>
	<item>
		<title><![CDATA[How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=345890]]></link>
		<description><![CDATA[Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center TAC for technical support in managing their Cisco-powered networks, from the front-line support of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 18 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+technical+assistance+center.html"><![CDATA[Cisco Technical Assistance Center]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="tickers">CSCO</category>
	</item>
	<item>
		<title><![CDATA[White Paper: Network Bandwidth Use]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=374663]]></link>
		<description><![CDATA[The Netviewer software solutions are designed to deliver web collaboration services for internal and external use. The software runs in Intranet as well as in Internet environments. Therefore, the network bandwidth required for handling a Netviewer session is an important figure to be considered by the IT administrators. This White...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/bandwidth.html"><![CDATA[Bandwidth]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/netviewer.html"><![CDATA[Netviewer]]></category>
		<category domain="http://updates.zdnet.com/tags/netviewer+software+solution.html"><![CDATA[Netviewer Software Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
	</item>
	<item>
		<title><![CDATA[Web collaboration: Cisco and Adobe duke it out]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=410]]></link>
		<description><![CDATA[A fascinating juxtaposition of keynotes from Cisco and Adobe have kicked off proceedings today at the SIIA On Demand Summit in San Jose, which I'm attending as a speaker [disclosure: I'm also on the steering committee for the event, but have paid my own way to be here]. These two...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 08 Nov 2007 16:16:27 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/adobe+systems+inc..html"><![CDATA[Adobe Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/webex+communications+inc..html"><![CDATA[WebEx Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
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		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ADBE</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WEBX</category>
		<category domain="tickers">ADBE,CSCO,WEBX</category>
	</item>
	<item>
		<title><![CDATA[The New Competitive Advantage: Web Collaboration Reaches the Tipping Point]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=333825]]></link>
		<description><![CDATA[You can almost watch the landscape of the global economy changing. Chains of loosely connected businesses collaborating across geographies and industries are replacing monolithic, vertically integrated businesses. Speed and flexibility are supplanting size as the defining characteristics of a successful organization.    In this new world, the lead...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/webex+communications+inc..html"><![CDATA[WebEx Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+worker.html"><![CDATA[Knowledge Worker]]></category>
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		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">WEBX</category>
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	</item>
	<item>
		<title><![CDATA[Image: Just don't call it 'Excel online']]></title>
		<link><![CDATA[http://content.zdnet.com/2346-9595_22-33849.html]]></link>
		<description><![CDATA[SmartSheet's Web-based collaboration software offers an alternative to Microsoft Office.]]></description>
		<s:doctype><![CDATA[Image galleries]]></s:doctype>
		<pubDate>Mon, 09 Oct 2006 04:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+excel.html"><![CDATA[Microsoft Excel]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Web-based collaboration apps invade the enterprise]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11423-0.html?forumID=1&threadID=21009&messageID=401121&start=0]]></link>
		<description><![CDATA[Web-based collaboration apps invade the enterpriseOften Need Coexistence to Enable New StuffNice article.Web-based tools really are "raising the bar". But in many enterprises, they can end up getting locked out if they don't play nicely with legacy applications. Take a case as apparently harmless as IM - in some places,...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 15 May 2006 10:51:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/instant+messaging.html"><![CDATA[Instant messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/new+stuff.html"><![CDATA[New Stuff]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based collaboration]]></category>
	</item>
	<item>
		<title><![CDATA[Web-based collaboration apps invade the enterprise]]></title>
		<link><![CDATA[http://blogs.zdnet.com/web2explorer/?p=181]]></link>
		<description><![CDATA[Stowe Boyd recently spoke to Adam Gartenberg - the Offering Manager, Real-time and Team Collaboration, IBM Workplace and Lotus Software - about real time collaboration in the enterprise:    "He [Adam Gartenberg] pointed out that instant messaging and other lightweight   collaboration tools seem to come into...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 15 May 2006 03:51:59 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[collaboration]]></category>
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		<category domain="http://updates.zdnet.com/tags/real-time+collaboration.html"><![CDATA[real-time Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/richard+macmanus.html"><![CDATA[Richard MacManus]]></category>
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		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based collaboration]]></category>
	</item>
	<item>
		<title><![CDATA[Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238929]]></link>
		<description><![CDATA[Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 10 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/egain+communications+corp..html"><![CDATA[eGain Communications Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">EGAN</category>
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	<item>
		<title><![CDATA[ZDNet Make the Case: Web Collaboration Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=121909]]></link>
		<description><![CDATA[Web collaboration technologies are advancing at a rapid pace. New features and interfaces are appearing almost daily as vendors race to capture a piece of this multi-billion dollar market. As a result of this progress, investing in Web collaboration technology has become more confusing for IT executives. Outsourcing, custom applications,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/web+collaboration+technology.html"><![CDATA[Web Collaboration Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[CortexPro 1.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=703381]]></link>
		<description><![CDATA[CortexPro is a web-based collaboration service with smart, simple, user-friendly tools, usually requiring no more than one or two clicks of the mouse. It includes intuitive document management, knowledge sharing, resource planning, and reporting functionality (for example file sharing, calendars, contacts, surveying). It can be used simultaneously as an intranet...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 09 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
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	</item>
	<item>
		<title><![CDATA[Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=154819]]></link>
		<description><![CDATA[With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early adopters of web collaboration technology, are harnessing the power of the web to offer realtime service and support to online customers....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Software Firm Enhances Customer Service, Shrinks IT Costs With Web-Based Collaboration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=283077]]></link>
		<description><![CDATA[As a technology provider to the financial industry, Jack Henry & Associates has made customer service a key differentiator. The company wanted to offer clients a Web-based collaboration environment that would speed problem resolution, allow quick communication of regulatory changes, and improve overall responsiveness. Jack Henry made the decision to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/web-based+collaboration.html"><![CDATA[Web-based Collaboration]]></category>
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