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- WebEx chief quits Cisco for Salesforce.com
- Is WebEx a sinking vessel? The Cisco insider brought in to captain the web collaboration business after acquisition has just jumped ship to embark on a new career with Salesforce.com. by Phil Wainewright
- Blog posts 2009-08-26
- Strategies for Developing a Highly Collaborative Support Environment
- Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration benefits for technical support include improved service levels, reduced operational costs and an impressive competitive advantage. View this TechRepublic Webcast to hear...
- Webcasts 2009-08-26
- Franchiser Uses Web Collaboration Solution, Increases Sales Order Value by 55 Per Cent
- Design and print-on-demand service provider Prontaprint wanted to enhance service quality and standardise new brand positioning across its 175 franchised centres. It built a Web solution based on Microsoft technologies to improve collaboration between the centres as well as with customers. As a result, it receives more than 350 Web...
- Case studies 2008-09-01
- University Uses Web-Based Collaboration Platform for Student-Centered Learning
- The Center for Teaching, Learning, and Technology CTLT at Washington State University WSU is well known for its research into how technology can encourage student-centered learning. The CTLT had been looking for collaboration technologies to integrate into university curriculum so that students can take control of their learning experience and...
- Case studies 2008-08-01
- Cozimo debuts Web collaboration for creative projects
- Cozimo debuted a real-time, Web-based collaboration service for creative projects. "Cozimo combines real time image and video collaboration, notifications, a presenter mode to lead discussions and it's wrapped into a content management system to organize projects online," said Joshua Rosen, CEO of the company, during a demo of the product...
- Blog posts 2008-01-30
- How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center
- Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center TAC for technical support in managing their Cisco-powered networks, from the front-line support of...
- Case studies 2007-12-18
- White Paper: Network Bandwidth Use
- The Netviewer software solutions are designed to deliver web collaboration services for internal and external use. The software runs in Intranet as well as in Internet environments. Therefore, the network bandwidth required for handling a Netviewer session is an important figure to be considered by the IT administrators. This White...
- White papers 2007-12-01
- Web collaboration: Cisco and Adobe duke it out
- A fascinating juxtaposition of keynotes from Cisco and Adobe have kicked off proceedings today at the SIIA On Demand Summit in San Jose, which I'm attending as a speaker [disclosure: I'm also on the steering committee for the event, but have paid my own way to be here]. These two...
- Blog posts 2007-11-08
- The New Competitive Advantage: Web Collaboration Reaches the Tipping Point
- You can almost watch the landscape of the global economy changing. Chains of loosely connected businesses collaborating across geographies and industries are replacing monolithic, vertically integrated businesses. Speed and flexibility are supplanting size as the defining characteristics of a successful organization. In this new world, the lead...
- White papers 2006-11-01
- Image: Just don't call it 'Excel online'
- SmartSheet's Web-based collaboration software offers an alternative to Microsoft Office.
- Image galleries 2006-10-09
- Web-based collaboration apps invade the enterprise
- Web-based collaboration apps invade the enterpriseOften Need Coexistence to Enable New StuffNice article.Web-based tools really are "raising the bar". But in many enterprises, they can end up getting locked out if they don't play nicely with legacy applications. Take a case as apparently harmless as IM - in some places,...
- Discussion threads 2006-05-15
- Web-based collaboration apps invade the enterprise
- Stowe Boyd recently spoke to Adam Gartenberg - the Offering Manager, Real-time and Team Collaboration, IBM Workplace and Lotus Software - about real time collaboration in the enterprise: "He [Adam Gartenberg] pointed out that instant messaging and other lightweight collaboration tools seem to come into...
- Blog posts 2006-05-15
- Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success
- Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat...
- White papers 2006-05-10
- ZDNet Make the Case: Web Collaboration Solutions
- Web collaboration technologies are advancing at a rapid pace. New features and interfaces are appearing almost daily as vendors race to capture a piece of this multi-billion dollar market. As a result of this progress, investing in Web collaboration technology has become more confusing for IT executives. Outsourcing, custom applications,...
- White papers 2005-01-01
- CortexPro 1.2 (Windows)
- CortexPro is a web-based collaboration service with smart, simple, user-friendly tools, usually requiring no more than one or two clicks of the mouse. It includes intuitive document management, knowledge sharing, resource planning, and reporting functionality (for example file sharing, calendars, contacts, surveying). It can be used simultaneously as an intranet...
- Software downloads 2004-06-09
- Customer care--here, there, everywhere
- Customer contact no longer begins and ends with the telephone. Discover how two companies are using multiple forms of Web-based communication--from self-service and e-mail to live chat, Web collaboration, and co-browsing--to better communicate with and se When Venus Swimwear added a Web-based live chat feature to its customer service...
- News items 2002-07-26
- Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
- With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early adopters of web collaboration technology, are harnessing the power of the web to offer realtime service and support to online customers....
- White papers
- Software Firm Enhances Customer Service, Shrinks IT Costs With Web-Based Collaboration
- As a technology provider to the financial industry, Jack Henry & Associates has made customer service a key differentiator. The company wanted to offer clients a Web-based collaboration environment that would speed problem resolution, allow quick communication of regulatory changes, and improve overall responsiveness. Jack Henry made the decision to...
- Case studies
Additional Resources
- OfficeClip Premium Suite 8.2.1 (Windows)
- OfficeClip allows small and medium businesses to track project time, expense, issues, contacts and accounts. Web Contact Manager allows companies to manage their contacts, create campaigns, track opportunities etc. Web Timesheet allows tracking time, vacations and expenses for projects and employees. Issue Tracker allows bugs and issues to be tracked....
- Software downloads 2009-11-19
- Salesforce Chatter: Social operating systems emerge on the IT stage
- The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...
- Blog posts 2009-11-18
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