web-based collaboration

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WebEx chief quits Cisco for Salesforce.com

Is WebEx a sinking vessel? The Cisco insider brought in to captain the web collaboration business after acquisition has just jumped ship to embark on a new career with Salesforce.com. by Phil Wainewright

Tags: Salesforce.com Inc., Web-based Collaboration, WebEx Communications Inc., Cisco Systems Inc., Collaboration, Sales Force Management, Sales, Phil Wainewright

Blog posts 2009-08-26

Strategies for Developing a Highly Collaborative Support Environment

Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration benefits for technical support include improved service levels, reduced operational costs and an impressive competitive advantage. View this TechRepublic Webcast to hear...

Tags: Strategy, Web, Web-based Collaboration, Environment, Collaboration, Roi/Tco, Finance, Managerial Accounting

Webcasts 2009-08-26

Franchiser Uses Web Collaboration Solution, Increases Sales Order Value by 55 Per Cent

Design and print-on-demand service provider Prontaprint wanted to enhance service quality and standardise new brand positioning across its 175 franchised centres. It built a Web solution based on Microsoft technologies to improve collaboration between the centres as well as with customers. As a result, it receives more than 350 Web...

Tags: Web, Web-based Collaboration, Centre, Microsoft Corp., Sales Strategy, Channel Management, Branding, Collaboration, Sales Force Management, Sales, Marketing

Case studies 2008-09-01

University Uses Web-Based Collaboration Platform for Student-Centered Learning

The Center for Teaching, Learning, and Technology CTLT at Washington State University WSU is well known for its research into how technology can encourage student-centered learning. The CTLT had been looking for collaboration technologies to integrate into university curriculum so that students can take control of their learning experience and...

Tags: Web-based Collaboration, Washington State University, Microsoft Corp., Collaboration, Groupware, Enterprise Software, Software

Case studies 2008-08-01

Cozimo debuts Web collaboration for creative projects

Cozimo debuted a real-time, Web-based collaboration service for creative projects. "Cozimo combines real time image and video collaboration, notifications, a presenter mode to lead discussions and it's wrapped into a content management system to organize projects online," said Joshua Rosen, CEO of the company, during a demo of the product...

Tags: Project, Web, Web-based Collaboration, Cozimo, Corporate Communications, Marketing, Dan Farber

Blog posts 2008-01-30

How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center

Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center TAC for technical support in managing their Cisco-powered networks, from the front-line support of...

Tags: Web, Web-based Collaboration, Information Technology, Cisco Systems Inc., Cisco Technical Assistance Center

Case studies 2007-12-18

White Paper: Network Bandwidth Use

The Netviewer software solutions are designed to deliver web collaboration services for internal and external use. The software runs in Intranet as well as in Internet environments. Therefore, the network bandwidth required for handling a Netviewer session is an important figure to be considered by the IT administrators. This White...

Tags: Web-based Collaboration, Bandwidth, Network, Netviewer, Netviewer Software Solution, Collaboration

White papers 2007-12-01

Web collaboration: Cisco and Adobe duke it out

A fascinating juxtaposition of keynotes from Cisco and Adobe have kicked off proceedings today at the SIIA On Demand Summit in San Jose, which I'm attending as a speaker [disclosure: I'm also on the steering committee for the event, but have paid my own way to be here]. These two...

Tags: Adobe Systems Inc., Web, Web-based Collaboration, Software-as-a-service, WebEx Communications Inc., Collaboration, Cisco Systems Inc., Software As A Service (SaaS), Emerging Technologies, Phil Wainewright

Blog posts 2007-11-08

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point

You can almost watch the landscape of the global economy changing. Chains of loosely connected businesses collaborating across geographies and industries are replacing monolithic, vertically integrated businesses. Speed and flexibility are supplanting size as the defining characteristics of a successful organization. In this new world, the lead...

Tags: Web, Web-based Collaboration, WebEx Communications Inc., Knowledge Worker, Competitive Advantage, Strategy, Management

White papers 2006-11-01

Image: Just don't call it 'Excel online'

SmartSheet's Web-based collaboration software offers an alternative to Microsoft Office.

Tags: Web-based collaboration, Microsoft Excel, Microsoft Office, Microsoft Corp., software

Image galleries 2006-10-09

Web-based collaboration apps invade the enterprise

Web-based collaboration apps invade the enterpriseOften Need Coexistence to Enable New StuffNice article.Web-based tools really are "raising the bar". But in many enterprises, they can end up getting locked out if they don't play nicely with legacy applications. Take a case as apparently harmless as IM - in some places,...

Tags: Instant messaging, Strategy, New Stuff, Web-based collaboration

Discussion threads 2006-05-15

Web-based collaboration apps invade the enterprise

Stowe Boyd recently spoke to Adam Gartenberg - the Offering Manager, Real-time and Team Collaboration, IBM Workplace and Lotus Software - about real time collaboration in the enterprise: "He [Adam Gartenberg] pointed out that instant messaging and other lightweight collaboration tools seem to come into...

Tags: collaboration, Dabble DB, real-time Collaboration, Richard MacManus, tool, Web, Web-based collaboration

Blog posts 2006-05-15

Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success

Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat...

Tags: Web-based Collaboration, Customer Service, eGain Communications Corp., Tool, Chat, Productivity, Collaboration, Product Marketing, Marketing

White papers 2006-05-10

School District Offers Distance Learning and Improves Efficiency

The sixth largest school district in the United States, the Broward County School District's primary goal was to enhance educational learning opportunities by supplementing voice conferencing with Web collaboration. Another goal was to extend the use of voice conferencing to parent-teacher conferences and staff meetings, including in-service training. The Broward...

Tags: Distance Learning, Web-based Collaboration, School District, Voice, Cisco Systems Inc., Telecommunications

Case studies 2006-05-01

ZDNet Make the Case: Web Collaboration Solutions

Web collaboration technologies are advancing at a rapid pace. New features and interfaces are appearing almost daily as vendors race to capture a piece of this multi-billion dollar market. As a result of this progress, investing in Web collaboration technology has become more confusing for IT executives. Outsourcing, custom applications,...

Tags: Web, Web-based Collaboration, Web Collaboration Technology, Collaboration, Channel Management, Marketing

White papers 2005-01-01

CortexPro 1.2 (Windows)

CortexPro is a web-based collaboration service with smart, simple, user-friendly tools, usually requiring no more than one or two clicks of the mouse. It includes intuitive document management, knowledge sharing, resource planning, and reporting functionality (for example file sharing, calendars, contacts, surveying). It can be used simultaneously as an intranet...

Tags: Web-based Collaboration, Microsoft Windows, ColSpace, CortexPro, Collaboration, Groupware, Enterprise Software, Software

Software downloads 2004-06-09

Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support

With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early adopters of web collaboration technology, are harnessing the power of the web to offer realtime service and support to online customers....

Tags: Web, Web-based Collaboration, Collaboration, Channel Management, Marketing

White papers

Software Firm Enhances Customer Service, Shrinks IT Costs With Web-Based Collaboration

As a technology provider to the financial industry, Jack Henry & Associates has made customer service a key differentiator. The company wanted to offer clients a Web-based collaboration environment that would speed problem resolution, allow quick communication of regulatory changes, and improve overall responsiveness. Jack Henry made the decision to...

Tags: Web-based Collaboration, Customer Service, Information Technology, Microsoft Exchange Server, Messaging, Microsoft Corp., Portals, Groupware, Collaboration, Web Technology, Instant Messaging, E-mail Servers, Product Marketing, Internet, Enterprise Software, Software, Online Communications, Marketing

Case studies

Additional Resources

News to know: Cisco; Azure; Smartphones; Twitter lists; Facebook; Skype; Twitter device

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: Cisco unveils collaboration, e-mail and social tools for the enterprise Mary Jo Foley: Microsoft puts more...

Tags: Google Inc., Facebook, Twitter Inc., Dana Blankenhorn, Skype Technologies S.A., Cisco Systems Inc., Smartphone, Sam Diaz, E-mail, Web Browsers, Cellular Phones, Handhelds, Online Communications, Internet, Consumer Electronics, Personal Technology, Hardware

Blog posts 2009-11-09

Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform

In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...

Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks

Blog posts 2009-11-08