web help desk

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Web Help Desk Pro 9.2.3.1 (Mac)

This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...

Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations

Software downloads 2009-11-25

10 ways to evaluate your IT management software

did it sound to anyone else....like he just described Spiceworks?

Tags: IT administration, information technology

Discussion threads 2009-11-05

Web Help Desk Pro 9.2.2.1 (Windows)

This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and...

Tags: Asset, Web, Microsoft Windows, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Operational Planning, Business Operations

Software downloads 2009-10-25

Additional Resources

Web Help Desk Free 9.2.3.1 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-11-25

Nexus Concepts Desktop Share 2.3 (Windows)

Free remote control / remote help desk application similar to LogMeIn Rescue or GoToMyPC featuring no installation, small size (200KB), gets through firewalls and is customizable making it perfect for technical support companies. You can even host the service on your own web server.

Tags: Microsoft Windows, Nexus Concepts, Help Desk, Call Centers, Web Servers, It Operations, Internet

Software downloads 2009-11-07

Mouse Tracks 2009 7.2.1 (Windows)

Mouse Tracks is a PC Inventory and Help Desk software package. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Mouse Tracks includes a comprehensive Help Desk module with integrated e-mail. The...

Tags: Audit, Mouse, Microsoft Windows, Gritware, Mouse Tracks, Mice, Help Desk, Call Centers, Hardware, Peripherals, It Operations

Software downloads 2009-11-02

Web Help Desk Free 9.2.2.1 (Windows)

This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration.

Tags: Web, Microsoft Windows, MacsDesign Studio, Help Desk, Call Centers, It Operations

Software downloads 2009-10-25

What Windows7 could mean for Linux

Success becomes a problemIf Win7 is as trouble-free as advertised, then there will be a mass-migration to it. This will make M$ great money in the short term. But once customers are there, they are less likely to EVER upgrade again! They are "happy" with XP now - save for...

Tags: SOAP, Content management, Groupware, Collaboration, Azure, Microsoft Corp., Microsoft Silverlight, Microsoft SharePoint, Windows Communication Foundation, Microsofts, Linux

Discussion threads 2009-10-24

Google Voice mails exposed for all to see and hear

If you believe the "explanation"then no problem, though honestly, I think we just witnessed another reason why "living in the cloud" is not for those with anything of importance that needs protecting.I doubt that Google intended for all of those private voice mails to be made public.RE: Google Voice mails...

Tags: Google Inc., Google Voice mail, voicemail

Discussion threads 2009-10-20

Remote Control Manager 1.4.13 (Windows)

Remote Control Manager is a complete solution for managing all network devices in one central system that is accessible by all technical support help desk staff. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools to administer the selected device...

Tags: Microsoft Windows, Tool, Carl Green, Help Desk, Productivity, Call Centers, It Operations

Software downloads 2009-10-14

HP's Touchsmart: A PC, maybe, but cooler as a TV

Very well thought out box.I suspect HP has a hit. They have a really nice design on that thing.Screen which easily swivels is very importantIf PC manufacturers want people to increasingly use these devices' touch features, I believe that it is very, very important that they allow users to...

Tags: Desktops, PC, HP TouchSmart, Hewlett-Packard Co., TV

Discussion threads 2009-10-13

Killing cancer with social media

Drew Olanoff has infected the world with positive disease: awareness. And he's done so by taking advantage of the interwebs. Olanoff has been fighting cancer for a while now, and it looks like he's getting a little better. In the process, he has...

Tags: Social Media, Cancer, Olanoff, Andrew Mager

Blog posts 2009-10-09

Two new tomes offer tips to guide your Green IT strategy

Believe it or not, I have a stack of 10 business books on my desk right now, begging to be read and reviewed. Two are pertinent for the loyal Green IT folks in the GreenTech Pastures, so I felt it appropriate to mention them as a scan some of the...

Tags: Strategy, Data Center, Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2009-10-09

The state of US workforce technology adoption

Did you know that among US information workers that: 35% use laptops and 76% use desktop computers? Only 11% use smartphones? 57% are optimistic about technology, but 43% are pessimistic? We know because we surveyed 2,001 US information workers that use computers...

Tags: Team, Collaboration, Smart Phone, Information Worker, Tool, Workforce, Gen-Y Employee, Recruitment & Selection, Workforce Management, Payroll Solutions, Productivity, E-mail, Knowledge Management, Human Resources, Online Communications, Enterprise Software, Software, Ted Schadler

Blog posts 2009-10-08

Free Screen To Video 1.1 (Windows)

Free Screen To video allow you to record screen activity to video files. You can record entire or parts of your screen to FLV, AVI, WMV or SWF. Very easy to use, Free screen to video can record mouse movements and audio from a microphone. You can create help desk,...

Tags: FLV, Microsoft Windows, Video, Koyote Soft, Corporate Communications, Marketing

Software downloads 2009-10-08

Savings from power managing your desktop may be bigger than you realize

Another option for Power managementI have responded to blogs on the topic of power management a number of times and hope that some have taken my advice.I have rolled out a power management scheme for free with the help of the Cadmus Group. They are working with the EPA /...

Tags: power management, GPO, desktop

Discussion threads 2009-09-23

The democratization of IT

Get your head out of your paradigm"democratization of IT"... are you serious? Look at any complex multipolar situation in the world and you'll see that when there are diverging forces, democracy is a liability.Iraq... competing religious factions turned the idea of democracy into a joke.The Palestinian territories... Democracy resulted in...

Tags: Quality, information technology

Discussion threads 2009-09-18

TSC2 Help Desk 4.2.9 (Windows)

A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested...

Tags: Auditing, Microsoft Windows, Servantix, Insurance, Help Desk, Productivity, Financial Planning, Business Operations, Corporate Insurance, It Operations, Finance

Software downloads 2009-09-16

Recon Suite 7.1 (Mac)

In an increasingly compliance-driven world, immediate access to accurate information is critical to driving down costs and maintaining obligations. The Recon Suite provides a simple, low-cost way to inventory your network devices and computers, including Mac OS 9, iPhone, Mac OS X, and Windows machines. Every application, font, plug-in and...

Tags: Apple iPhone, Apple Macintosh, Computer, JAMF Software, Recon Suite, Apple Mac OS X, Apple Mac OS, Productivity, Operating Systems, Desktops, Software, Hardware

Software downloads 2009-09-16

Am I a big whiner about Gmail's downtime?

Establish Down-Time Procedures. Move on.Google Apps is a GREAT resource.Whining for something you get for freeNTyes you areand on top of it you give the M$ shills something to hang on.I've never looked into it, but does Google Gears help......when / if Google Apps is down?Teachers are hardly unique...

Tags: cloud computing, E-mail providers, Google Inc., big whiner, Google Gmail, whiner, Google Apps

Discussion threads 2009-09-03