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	<title><![CDATA[vrm Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to vrm]]></description>
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		<title><![CDATA[Enterprise software: A tour of the year ahead]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=11222]]></link>
		<description><![CDATA[Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM.    Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 15 Dec 2008 02:16:31 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
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		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/vrm.html"><![CDATA[VRM]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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		<title><![CDATA[Is VRM a solution in search of a problem?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/open-source/?p=998]]></link>
		<description><![CDATA[Uber-blogger Doc Searls is now at Harvard, working on something he calls Vendor Relationship Management, or VRM. (To the right, one of the most famous images in the blogosphere, Docs head, from his blog.)Customer relationship management CRM tools are supposed to help companies deal with the people who have bought...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 09 Apr 2007 07:06:40 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
		<category domain="http://updates.zdnet.com/tags/applications.html"><![CDATA[Applications]]></category>
		<category domain="http://updates.zdnet.com/tags/database+management.html"><![CDATA[Database Management]]></category>
		<category domain="http://updates.zdnet.com/tags/mass+market.html"><![CDATA[mass market]]></category>
		<category domain="http://updates.zdnet.com/tags/implementations.html"><![CDATA[Implementations]]></category>
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		<category domain="http://updates.zdnet.com/tags/development.html"><![CDATA[Development]]></category>
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		<title><![CDATA[Presence for your presents]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=4197]]></link>
		<description><![CDATA[ Youve probably got the paper and boxes cleaned up by now.  Did you get that new gadget youve wanted?  A new phone?  A Zune?  A new MacBook?  Regardless of what it was, chances are that its stated purpose was to make you better connected....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 26 Dec 2006 11:48:09 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/new+presence.html"><![CDATA[New Presence]]></category>
		<category domain="http://updates.zdnet.com/tags/telephone.html"><![CDATA[telephone]]></category>
		<category domain="http://updates.zdnet.com/tags/vrm.html"><![CDATA[VRM]]></category>
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