vrm

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Enterprise software: A tour of the year ahead

Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing...

Tags: Advertising & Promotion, BPO, Business Operations, Business Process Outsourcing (BPO), CRM, Customer Relationship Management (CRM), Dennis Howlett, Enterprise Software, ERP, Financial, Financial Service, Information Technology, It Operations, Larry Dignan, Management, Marketing, Oracle Corp., Outsourcing, Outsourcing & Subcontracting, Outsourcing Company, Paul Greenberg, Software, Strategy, VRM

Blog posts 2008-12-15

Is VRM a solution in search of a problem?

Uber-blogger Doc Searls is now at Harvard, working on something he calls Vendor Relationship Management, or VRM. (To the right, one of the most famous images in the blogosphere, Docs head, from his blog.)Customer relationship management CRM tools are supposed to help companies deal with the people who have bought...

Tags: General, Applications, Database Management, mass market, Implementations, identity, Development

Blog posts 2007-04-09

Presence for your presents

Youve probably got the paper and boxes cleaned up by now. Did you get that new gadget youve wanted? A new phone? A Zune? A new MacBook? Regardless of what it was, chances are that its stated purpose was to make you better connected....

Tags: New Presence, telephone, VRM

Blog posts 2006-12-26

Additional Resources

CRM 2009 - Part 2.1 - Can't Believe I Forgot These

I forgot to write in two of my forecast segments yesterday. I think for the purposes of blaming something else, I'll blame my car accident last August for the memory loss.  I have to say that because I don't think I can use the term I want to about what happened...

Tags: Customer, Tool, CRM, Productivity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-05

DynamicOps self service management for virtual environments

A few days ago, I had the opportunity to speak with Rich Bourdeau DynamicOps' VP Marketing, and learn about Virtual Resource Manager VRM and this spin-off from Credit Suisse. DynamicOps is the result of project to allow virtual resources to be easily configured and provisioned based upon the organization's policies...

Tags: Credit Suisse Group AG, Dan Kusnetzky, Data Center, Data Centers, Data Management, Environment, Hardware, Information Technology, Rich Bourdeau DynamicOps, Service Management, Software, Storage, Virtual Environment

Blog posts 2008-10-29

Psystar: Just how loud is it? (updated 2x)

Today was my second day with my spankin' new Psystar Open Computer. Following are some observations. I don't have a wireless card in it yet and my desk is too far away from my router to string an Ethernet cable, so I'm offline for the...

Tags: jason D. O'Grady, Database Administrator

Blog posts 2008-05-09

Gallery: Psystar unboxing, innerds, maiden boot

Gallery: Psystar unboxing, innerds, maiden bootThe disposable Mac?Obviously due to limitations set by the firmware or software updates this can't hold up against a "real" mac. But I'm really curious to see how it stacks up as a "disposable" Mac.At $4-500 then this is cheap enough that if it starts...

Tags: Processors, DVD, Network technology, Psystar, Apple Inc.

Discussion threads 2008-05-06

Vendor relationship management: viable or theory?

While at LeWeb3, I caught Doc Searls session entitled "Turning the tables: What happens when the users are in charge." Doc is co-author of The Cluetrain Manifesto and widely regarded as a leading thinker on customer relationships. Susan Kish at LunchoverIP does an excellent job bullet pointing Doc's presentation....

Tags: Health Insurance, Theory, Idea, Health Care, Vendor Relationship Management, Doc, E-lance, Business Reality, Ed, Jarvis, Benefits, Healthcare, Vertical Industries, Insurance, Human Resources, Enterprise Software, Software, Business Operations, Corporate Insurance, Dennis Howlett

Blog posts 2007-12-17

Busy weekend: Kindle and Facebook beatings

Robert Scoble spent the last week giving his new Amazon Kindle ebook reader a test drive, reading a couple of books and declaring the progeny of Jeff Bezos a failure. He thinks the usability and user interface suck and it lack features such as a touch screen, social networking and...

Tags: Dan Farber

Blog posts 2007-11-25

Defragging identity, disclosures and vendor relationship management

In the afternoon session at the Defrag conference, some old friends took the stage to defrag some things. Dick Hardt is well known for his Identity 2.0 presentation on the state of digital identity. He is the CEO and founder of Sxip Identity, which focuses on Internet-scale identity and...

Tags: Data, Identity, Tool, Productivity, Dan Farber

Blog posts 2007-11-05

"User-centric" starts with the social, not the commercial

"User-centric" starts with the social, not the commercialA problem.One thing that keeps bothering me about any "identity management" conversation is what you state here:[i]"You are the central bank in the VRM world, the user-centric design world, and humane networked markets. You."[/i]I think we have a lot of precidence for the...

Tags: User Centric

Discussion threads 2007-10-13

News to know: BEA bid, Green Friday, Windows Live events

Notable headlines: Dana Gardner: Oracle makes its move to acquire BEA George Ou: Green IT will get zero traction until IT pays the electric bill Harry Fuller: Greening your datacenter, what’s it worth? New climate change report in November will...

Tags: Facebook, Larry Dignan, BEA Systems Inc., Dana Gardner, Green IT, Microsoft Windows Live, Microsoft Corp., Microsoft Windows, Data Centers, Operating Systems, Software, Storage, Hardware, Data Management, Dan Farber

Blog posts 2007-10-12

"User-centric" starts with the social, not the commercial

I'm on a bit of a tear today, but it is because I just got over a week of Percodan-induced drooling after I had some surgery on my aging shoulder. I don't know if it is just that I am coherent for the first time since last Friday or that...

Tags: Bank, Intermediary, Money, Financial Services, Mitch Ratcliffe

Blog posts 2007-10-11

Making sense of VRM

For many months, I have been reading the Project VRM list hosted by Doc Searls and Harvard. The putative Bill of Rights for Users of the Social Web has addressed this challenge, as well, but misses in ways similar to VRM, because of the implicit relationships between social web service...

Tags: Relationship, Information, Alan, Tools & Techniques, Hipaa, Regulatory Compliance, Channel Management, Management, Regulations, Healthcare, Government, Human Resources, Policies And Procedures, Marketing, Mitch Ratcliffe

Blog posts 2007-10-11

Garage Assistant 2.0 (Windows)

Garage Assistant GA2 not only makes invoicing easy. it also includes a manageable stock control system and labour manager to allow you to create more accurate invoices faster. A Range of features available in Garage Assistant GA2 include: creating professional invoices effortlessly, creating and printing estimates, printing job sheets for...

Tags: Invoice, Microsoft Windows, Printing, SWS Solutions, Document Management, Enterprise Software, Software, Finance, Managerial Accounting

Software downloads 2007-08-28

Audio Studio ActiveX 3.5 (Windows)

It can develop multimedia software for play, audio mix, convert file, record, CD ripper. Multimedia file convert each other, support MP3, WMA, WAV, OGG, WMV, support audio and video effects. It supports CD play and ripper. Support DSP analyze, user can get value for DSP, and easy to use it....

Tags: Audio, Microsoft Windows, Video, ActiveX, East Wind Software

Software downloads 2007-05-22

PCDJ Red DJ Software 7.3 build 1001 (Windows)

PCDJ RED VRM is a DJ performance tool that will enable you to professionally mix, beat match, and organize your MP3, WMA, WAV music files like a DJ right on your desktop PC or laptop. Now also compatible with Napster music files. RED VRM comes with CD ripper, auto/shuffle mix,...

Tags: Microsoft Windows, Music, Digital 1 DJ, PCDJ RED VRM, Performance Management, Human Resources, Workforce Management

Software downloads 2007-05-18

Best definition of fulfilling work ever - TBIF

Theres never been a better, more succinct statement of a fulfilling week of work that this mornings acronym form Doc Searls: TBIF - Too Bad Its Friday. Love it.This is my last day of a busy and fruitful week at the Berkman Center. (I fly home early tomorrow.) Theres...

Tags: Productivity

Blog posts 2007-04-06

White-box cell phones

White-box cell phonesVRM Scenariosphil, actually upper-right is "the global village," (not upper left, as stated in the cite above).rounding them out:vendor control, transaction-oriented: "minority report"user control, transaction-oriented: "me-ville"user control, relationship-oriented: "the global village"vendor control, relationship-oriented: "the matrix blue pill"original cite:http://www.socialcustomer.com/2007/01/vrm_scenarios.html

Tags: Cellular phones, user control, cell phone, phone

Discussion threads 2007-01-26

Monetizing the urge to recommend

So, who will be the first to figure out the user credit model for things like StyleFeeder and ChickAdvisor (disclosure: Im on the advisory boards of Top Ten Media and ChickAdvisor). During the holidays, the impulse to share the fruits of ones labor to locate the perfect gift,...

Tags: Attention, Trust, User generated content, Social networking, Identity, Blogging

Blog posts 2006-12-08