Sponsored White Papers, Webcasts, and Downloads
- Focus Research: VoIP Call Center Research
- Premise-based IP PBX Internet Protocol Private Branch eXchange systems are changing how businesses implement and use their voice communications. IP PBX systems are cheaper and far more capable than their predecessors. They also integrate much better into business networks and data communications which, in turn, enable new applications that...
- Tags: Tippit Inc., IP, PBX, IP PBX System, Telephony, VOIP, Network Technology, Networking, Telecommunications
- White papers 2009-07-20
- Comparison Guide: Enterprise VoIP PBX
- Leave a lasting postive impression with your customers! For many businesses the contact center is where your customers will connect and interact most frequently with your company. VoIP systems are becoming the ultimate solution to building an ongoing positive experience for your customers. This FREE Buyer's...
- Tags: Focus Co, VoIP System, Telephony, VOIP, Telecommunications, Networking
- White papers 2009-07-17
- Checklist: Enterprise Unified Communications
- This comprehensive buyer's checklist will help you ask the right questions of potential vendors and providers of call center solutions. The more information you can give a prospective vendor, the better they'll be able to tailor or recommend a VoIP solution that can truly benefit your company...
- Tags: Checklist, Unified Communications, Focus Co, Call Centers, VOIP, Telephony, Telecommunications, Collaboration, Customer Relationship Management (CRM), It Operations, Networking, Enterprise Software, Software
- White papers 2009-07-17
- Apple's $500 or Microsofts's 81% tax?
- Apple's $500 or Microsofts's 81% tax?Just my opinion . . .I'm not going to compare Apples to MS based products, but I would rather pay 81% gross margin and save $500. Also, even if I have to buy AV software for the Microsoft device, at $40 a year, for 5...
- Tags: Microsoft Windows Vista (Longhorn), Desktops, Taxes, Personal finance, PC, Microsoft Windows Vista, Microsoft Windows XP, Apple Inc., network speed, tax
- Discussion threads 2009-03-31
- T-Mobile G1 to be available in stores today and tomorrow
- T-Mobile G1 to be available in stores today and tomorrowIt's a phone. What's the rush?Sorry, I don't get it. It's not like they're going to discontinue it next month. More likely they'll mark it down. What's the hurry?Anxiously awaiting...Mine is "Out for delivery."WOOOOOOOOOO!!!!!!!!RE: T-Mobile G1 to...
- Tags: Telecom & Utilities, Phone quality, phone, T-Mobile G1, T-Mobile, Loverock
- Discussion threads 2008-10-21
- Time to blow up the software industry
- Vinnie Mirchandani's post, Call to Steve Jobs: Please reshape the enterprise software market was bound to get a reaction out of my Irregular chums. 70 reactions to be precise as at the time of writing this post. That's the number of posts to our Google Group on the topic with...
- Tags: Software-as-a-service, Financial, Software Company, SAP AG, Vinnie Mirchandani, Software As A Service (SaaS), Tools & Techniques, Cloud Computing, Enterprise Software, Emerging Technologies, Management, Software, Dennis Howlett
- Blog posts 2008-06-24
- Call-Center Buyer's Guide
- Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents....
- Tags: VoIP-News, Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2007-12-20
- Here's where many of those orphaned SunRocket users will go
- Â Now I know why SunRocket instituted their $199 a year plan. Perhaps not so much as a clever competitive marketing strategy but as a desperate move to raise cash.Not enough cash was raised to sustain operations, or even to capture the interest of a lender or buyer.With the shutdown of...
- Tags: Predictions and Observations, Packet 8
- Blog posts 2007-07-17
- Craigslist silently fixes their end in the Cox fiasco
- Craigslist silently fixes their end in the Cox fiascoPaper tigerYes George, you were right here, but being right about one case, which you persist in making all the case, does not mean you are right on your position on net neutrality.So kudos, but have you proved anything - NO. ...
- Tags: Please Let, Net Neutrality, Enhanced QoS, Craigslist, Snowe-Dorgan, Authentium, Markey
- Discussion threads 2006-07-13
- Google races to integrate users with services
- Google is gearing up for classifieds as they are now looking for a "Vertical Markets Director, Classifieds" described in this job posting. A classifieds service similar to Craigslist.com could raise enough excitement to create the biggest "sell your stuff" craze since eBay. Not to mention it will...
- Tags: Google Inc.
- Blog posts 2005-12-01
- Memo to Amazon: if it takes buying IDT to get Net2Phone, do it!
- A few months ago, after I posted that Amazon.com ought to snap up Net2Phone, fellow VoIP blogger, friend and peerless wine connoisseur Andy Abramson thought I was a bit daft. He then created a post called "Pass The Pipe, Russell."Well, here's the pipe, Andy. The IP pipe.Let me revisit the...
- Tags: IDT Corp., Net2Phone
- Blog posts 2005-11-11
- Caution! Don't put all your eggs in VoIP service bundle
- Caution! Don't put all your eggs in VoIP service bundleInfrastructure MonocultureWell, maybe it's overkill to think in those terms. After all, after a hurricane, most people will have a lot of other things to think about.When it comes to rebuilding businesses and economies after a disaster a service bundle...
- Tags: TELECOMMUNICATIONS, Telephony, Network technology, upside, service bundle, VoIP service, VoIP
- Discussion threads 2005-11-07
- Analysts mixed on eBay's purchase of Skype
- Analysts mixed on eBay's purchase of SkypeI disagree with the analysts reasoning'"We believe eBay will leverage Skype's products to improve both customer service and buyer/seller communication. Also, Skype has various products in its pipeline which we believe will add more efficiencies to eBay's platform (e.g., video, which could be used...
- Tags: Telephony, VOIP, eBay Inc., Skype Technologies S.A.
- Discussion threads 2005-09-12
- Skyping a good deal on eBay
- This morning Steve Fulling, CIO of Sento (where I'm on the board), asked me via IM: "why would eBay pay $2.6B for Skype when Oracle "only" paid $5.8B for Siebel?" Since he and I have had lots of conversations about customer interaction hubs and CRM, the context of the...
- Tags: eBay Inc.
- Blog posts 2005-09-12
- PPT slides from eBay-Skype investor pitch
- PPT slides from eBay-Skype investor pitcheBay and Pay Per CallIt's abundantly clear with Skype, eBay is betting on Pay Per Call to generate revenues, With Shopping.com, eBay moved into the PPClick business. With Skype, they also see PPCall as the next frontier. Even though Pay Per Call is early, Microsoft's acquisition of...
- Tags: Advertising & Promotion, TELECOMMUNICATIONS, VOIP, Telecom & Utilities, voice, Skype VoIP service, eBay Inc., Skype Technologies S.A.
- Discussion threads 2005-09-12
- Look out, Google, Microsoft, AOL- here comes...eBay? Yes, eBay
- As you may be well aware by now, eBay is buying Skype for $2.6 billion.The debate now centers on "what does this tell us," and "where do we go from here."Last week, I wrote about why such a deal makes sense. I gave two reasons, and I'm stickin' by 'em.Reason...
- Tags: eBay Inc.
- Blog posts 2005-09-12
- VoIP community sees incoming FCC chief Martin as open-minded
- Incoming FCC Commissioner Kevin Martin will have a lot to say about VoIP regulation - or lack thereof.So far, the VoIP community seems to be somewhat upbeat. Can't really tell if the sentiments are more out of courtesy or a sense of ideological compatibility - but they do sound sincere.Here's...
- Tags: VoIP, Commissioner Martin
- Blog posts 2005-03-18
- That's nice, but where's Cisco? SBC? Comcast? Vonage?
- As with any other communications technology, VoIP has its security risks. Application-level attacks are not the least of these dangers.That's why it is interesting to note the brand new VoIP Security Alliance. Announced yesterday, this group of 22 manufacturers, suppliers and security researchers will seek to focus on, and find...
- Tags: VoIP
- Blog posts 2005-02-08
- Microsoft Embedded project manager sings "UI, UI"
- At the Consumer VoIP Summit in Las Vegas,Microsoft's Balz Wyssreferred thenon-original but trueaxiom that VoIP service providers will compete for your business via "differentiation of services."While that statement is kind of close to "well, duh" territory,Wyss laid out a differentiator template based on (gasp!) Windows CE. OK, we are still...
- Tags: VoIP, Wyss
- Blog posts 2005-01-05
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