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- Avaya Changes the UC Game
- The battle for enterprise Unified Communications took a pivotal turn this morning when Avaya announced its Intelligent Presence server here at VoiceCon. The Intelligent Presence server collects and integrates presence information from multiple sources for a richer view of a worker's status. More specifically, the Presence Server will...
- Tags: Microsoft Corp., Avaya Inc., Intelligent Presence Server, Presence Server, Presence Source, E-mail Providers, Servers, Internet, Hardware, Dave Greenfield
- Blog posts 2008-03-17
- Sametime and OCS Compared
- Brent Kelly from Wainhouse Research has done a great job comparing and contrasting Lotus Sametime and Microsoft OCS 2007. The biggest differences? Orientation and support for telephony. I've flushed details on Sametime's Unified Telephony that he wasn't able to cover and I've summarized the slew of functional differences...
- Tags: SIP, IBM Lotus SameTime, Unified Communications, Microsoft Corp., PBX, IBM Corp., OCS, Session Initiation Protocol (SIP), Groupware, Telephony, VOIP, Emerging Technologies, Enterprise Software, Software, Networking, Telecommunications, Dave Greenfield
- Blog posts 2008-02-13
- Is mild ADHD a FAVORABLE evolutionary adaptation to our tech-centric world?
- So far as I know, Phil Edholm, CTO & VP Network Architecture, Enterprise at Nortel is not professionally trained in the behavioral sciences.Still, something he said during an Executive Session at VoiceCon last week has been haunting me for its innovativeness and plausibility.Without furnishing attribution, he meme-d the notion that...
- Tags: Branding, Adaptation, Video Game, Russell Shaw
- Blog posts 2007-08-27
- Unified communications vs. end user: enterprise IP battle lines are drawn
- When it comes to IP-based communications in the enterprise, how much control should be vested in the unified communications server administered by IT- vs. the end user who should feel free to use and configure his or her own voice options?As was evident in the last Summit panel at VoiceCon...
- Tags: Network, Information Technology, Communications Server, IP, Skype Technologies S.A., Director, Russell Shaw
- Blog posts 2007-08-24
- Avaya, Cisco, Nortel tech chiefs on enterprise IP telephony apps in the oven
- I'm sitting here in the audience at VoiceCon in San Francisco, checking out the CTO Roundtable.Line-up: Mun Yuen Leong, CTO of Avaya; Phil Edholm, CTO & VP, Enterprise Network Architecture, Nortel, and Hank Lambert, CTO, Cisco.Each are talking about network management-related IP data and voice R&D, what's in the labs,...
- Tags: Telephony, CTO, Mobile, Network, Nortel Networks Corp., Voice, IP Telephony, IP, SOA, Cisco Systems Inc., Avaya Inc., Convergence, Russell Shaw
- Blog posts 2007-08-22
- New call center solution unveiled for Skype
- Call centers- love 'em or hate 'em, but you probably will talk to one sooner rather than later. These are the folks that some people call phone-based "customer service."You may not realize this, but Skype has vivid aspirations of being a major player in the call center game. Skype is...
- Tags: Call-center, Skype Technologies S.A., Russell Shaw
- Blog posts 2007-08-22
- Sipera introduces new enterprise VoIP security toolset
- Most major VoIP-centered conferences see a fair amount of announcements for new products and services. An exhibit floor walk also helps clarify and reinforce what's interesting.The VoiceCon show I am now attending here in San Francisco is heavily oriented toward enterprise as opposed to consumer VoIP. Natural, then, that what I'm...
- Tags: VoIP, VoIP Security, Sipera, Russell Shaw
- Blog posts 2007-08-22
- Microsoft announces Quality of Experience (IP voice) Monitoring Server
- Today at VoiceCon, Microsoft Gurdeep Singh Pall, corporate vice president of Microsoft's Unified Communications Group, has just announced a new Quality of Experience Monitoring Server. There are 35 data fields, including the average length of Office Communications Server phone calls for each user, device-specific performance metrics and problems, as well...
- Tags: Performance, Monitoring, IP, Microsoft Corp., IP Voice, Russell Shaw
- Blog posts 2007-08-21
- Microsoft LCS chief: voice-enabled OCS enterprise testers represented eight million users
- I'm here in San Francisco attending the enterprise telephony-oriented VoiceCon 2007 conference.This morning's keynote you may be most interested in is being delivered right now by Gurdeep Singh Pall, corporate vice president of Microsoft's Unified Communications Group. They're the folks responsible for MSFT's recently shipped, VoIP-enabled Office Communications Server 2007.Number of...
- Tags: Voice, Telecommunications, Microsoft Corp., Telecom Manager, Russell Shaw
- Blog posts 2007-08-21
- VoiceCon Spring 2007: Charlie Giancarlo Keynote Demo
- The presenters of this webcast demonstrate the social networking capabilities available with Cisco Unified Personal Communicator.
- Tags: Cisco Systems Inc., Social Networking, Online Communications, Marketing, Advertising & Promotion
- Webcasts 2007-04-12
- One giant step for VoIP: Microsoft to announce opening of Office Communications Server interop specs today
- Ive long advocated for some sort of native click-to-call capanility built within Microsoft Office applications. For example, you create a PowerPoint file, and have the ability from within PowerPoint to initiate a call to talk with colleagues or customers about additional elements might be added to the PPT.Were finally seeing...
- Tags: microsoft, General
- Blog posts 2007-03-07
- VoiceCON 2006: A New Era in Business Communications
- The presenters of this webcast demonstrate features and futuristic capabilities of the Cisco Unified Client at VoiceCON 2006.
- Tags: Cisco Systems Inc.
- Webcasts 2006-04-17
- Avaya CEO is right: VoIP is not just a "cost-reduction case"
- I didn't quite get down to VoiceCon Spring 2006 in Orlando, but something Don Peterson said today initially made my eyes pop out.That is, up until I had a chance to think through what he said. CEO of VoIP equipment and systems supplier Avaya Inc., (maker of the...
- Tags: VoIP, Don Peterson
- Blog posts 2006-03-08
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