virtual customer service representative platform Resources

Sponsored White Papers, Webcasts, and Downloads

Building a Virtual Customer Service Representative: This Technology Guide examines the Virtual Customer Service Representative vCSR, a new kind of customer-centric software platform that automates a selected set of customer service and sales functions for both the customer and the customer service representative. The vCSR platform integrates new technologies such as speech recognition, natural language understanding,...; Tags: Customer Service, Customer Service Representative, TechGuide, Virtual Customer Service Representative Platform, Guide, Sales Strategy, E-mail, Product Marketing, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Sales, Online Communications, Marketing, Enterprise Software, Software, Business Operations; White papers 2001-04-15

Verizon Droid ad attacks iPhone on features: I'm really interested in this phone. I hear it won't drop 30% of its callsThe ad is pure genius and truly highlights how terrible the iPhone is. The iPhone also has the dubious distinction of being the only modern cell phone to drop 30% of its calls, as admitted by...; Tags: Smart phones, advertisement, Verizon Communications Inc., Apple iPhone, Apple Inc.; Discussion threads 2009-10-19
Federal agencies ban Windows Vista: Federal agencies ban Windows VistaPlease let them announce a switch to Open Source & LinuxThat would be a Wow!Pretty much sums it up eh!?[B]" "There appears to be no compelling technical or business case for upgrading to these new Microsoft software products," according to the memo. The department plans to...; Tags: Microsoft Windows Vista (Longhorn), Operating systems, Microsoft Windows, OpenOffice.org, Microsoft Windows Vista, agency, Federal agencies; Discussion threads 2007-03-13

Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
More from IBM
Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN! Try INNOV8 2.0: A BPM Simulator
Enabling Real-World Business Transformation through IBM Service Management Read the EMA Analyst Report