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ZDNet Resources
- Building a Virtual Customer Service Representative
- This Technology Guide examines the Virtual Customer Service Representative vCSR, a new kind of customer-centric software platform that automates a selected set of customer service and sales functions for both the customer and the customer service representative. The vCSR platform integrates new technologies such as speech recognition, natural language understanding,...
- Tags: Customer Service, Customer Service Representative, Virtual Customer Service Representative Platform, Guide, Sales Strategy, E-mail, Product Marketing, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Sales, Online Communications, Marketing, Enterprise Software, Software, Business Operations
- White papers 2001-04-15
Additional Resources
- Report: Three Intel Nehalems in November
- Intel will launch its first three Nehalem processors on November 17, according to a report on the site Expreview.com. These Bloomfield high-end chips will include the 3.2 GHz Core i7-965XE ($999), 2.93GHz Core i7-940 ($562) and 2.66GHz Core i7-920 ($284). Nehalem is manufactured using the same 45nm...
- Tags: Desktop, Mobile, Intel Corp., Chip, Nehalem, Server Processor, Chipsets, Semiconductors, Processors, Network Technology, Hardware, Components, Networking, John Morris
- Blog posts 2008-10-11
- Live Services as Microsoft's consumer Web platform
- It's been tricky keeping separate all of the "layers" in the Microsoft cloud strata. One of those layers, Live Services, has been especially amorphous. But now Live Services is a little clearer, thanks to a new Web site detailing an upcoming series of Microsoft events. by Mary Jo Foley
- Tags: Web, Microsoft Corp., Live Platform, Channel Management, Marketing, Mary Jo Foley
- Blog posts 2008-10-10
- Remember IBM at $10.50 per Share? Oracle as a penny stock? Tales of Hope from the Great High Tech Depression of �89
- Ah, distinctly I remember it was in the bleak …..October. Paraphrasing Edgar Allen Poe's The Raven seems somehow appropriate to this moment, when it seems that everything we've all worked and dreamed about is going up in smoke. And yet, having seen a version of this movie...
- Tags: Oracle Corp., Recession, Stock, IBM Corp., Tech Stock, Investment, Finance, Joshua Greenbaum
- Blog posts 2008-10-10
- My three cents: Verizon's text fee could cripple SMS services
- Verizon Wireless dropped a bomb today on companies that send content over SMS text messaging systems. Techmeme Effective Nov. 1, companies that send messages and other notifications to Verizon Wireless customers via SMS text message - that's everyone from Google to Twitter to startups like alerts.com - could be forced...
- Tags: Fee, Verizon Communications Inc., Text Messaging, Messaging, SMS, Verizon Wireless, Twitter, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking, Sam Diaz
- Blog posts 2008-10-10
- The elephant in the room: SOA and the economy
- We've all been distracted by events in the economy over the past few weeks, and let's face it, it makes for a very large elephant in the room when we talk about SOA. All debates about REST, SOAP, Java, .NET, JSON, ESBs, WOA won't mean a thing...
- Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2008-10-10
- America's airways ready for NextGen
- It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction and a massive energy wastefulness. But a GPS satellite-based system, on the drawing board for more than a decade, has...
- Tags: FAA, Air Traffic Control, Greenhouse Gas, Aerospace & Defense, Manufacturing, Richard Koman
- Blog posts 2008-10-10
- Is Google working on the synchronization problem?
- ReadWriteWeb has a post up about the fact that Zoho has added offline access to Zoho Mail using Gears. Zoho continues to do a really good job of innovating when it comes to Ajax-based RIAs. They were very early to the game in creating offline support for Zoho Docs before...
- Tags: Google Inc., Rich Internet Application, Microsoft Corp., ReadWriteWeb, Zoho Mail, Ryan Stewart
- Blog posts 2008-10-10
- Microsoft: How we'll take on VMware
- The software maker believes it has the tools and the right price point to beat VMware in the battle for the virtualisation market. Microsoft has a three-pronged strategy to beat VMware in the virtualization market, according to the company's senior director for virtualization product management, Zane Adam. ...
- Tags: Hypervisor, VMware Inc., Microsoft Corp., Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Colin Barker ZDNet.co.uk, virtualization, Microsoft, VMWare
- News items 2008-10-10
- Consumers score a partial win against Walmart
- Walmart has done a 180 on its earlier decision to pull the plug on its DRM servers (thereby locking customers' music collection to whatever PC it happened to be on at the time) and decided to keep the DRM servers running - for now. Important Information About Your Digital Music Purchases ...
- Tags: Wal-Mart Stores Inc., Digital-rights Management, Server, Digital Rights Management (DRM), Digital Media, Security, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes
- Blog posts 2008-10-10
- Forrester: Credit crunch may freeze tech services projects
- Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...
- Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-10
- The Apple II is baaaaccckk (via emulator)
- In the Friday nostalgia department, TechRepublic's John Sheesley has unearthed an emulator for the Apple II. All you need is a browser and you're off to memory lane. Sheesley writes: Unlike the TRS-80 Model I Basic emulator page, the Virtual Apple site doesn't use a Java...
- Tags: Apple II, Apple Inc., Emulator, ActiveX, Sheesley, Virtual Apple, ActiveX/COM/COM+/DCOM, Middleware, Software Development, Software/Web Development, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-10-10
- News to know: Apple's $800 laptop; MS and Mac Patch Days; Vista Home for business
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Mac OS X Patch Day: 40 security flaws fixed MS Patch Tuesday heads-up: 11 bulletins, 4 critical Ed Bott: Look who's buying...
- Tags: Apple Macintosh, Microsoft Windows Vista, Apple Inc., Microsoft Corp., Laptop Computer, H-1B, Notebooks, Human Resources, Labor Relations, Hardware, Notebooks & Tablets, David Grober
- Blog posts 2008-10-10
- Mulver (exe)
- Mulver is a 3D jump and run game similar to Mario 64 but for the PC. It is a family friendly game that concentrates on the pure platform fun of the good old days. Guide Mulver through different parts of the kingdom in search for gold and the Yre crystals....
- Tags: 3D, Jump, Spelagon, Mulver, Games, Personal Technology
- Software downloads 2008-10-10
- The five products Apple must make
- The five products Apple must makeDon't quit your day jobGame console: No. The market isn't big enough.Tablet: No. the market isn't big enough. Unless Apple can make a notebook computer that can also be a tablet. Without a price increase.iPhone Nano: No. The touch screen interface requires a product with...
- Tags: Tablets, Operating systems, Notebooks, Apple Inc., Apple Mac OS X, hardware
- Discussion threads 2008-10-09
- The five products Apple must make
- What ought to be Apple's next leap of faith? Here are a few ideas for where Apple should go next. What are your ideas? Apple made its latest big move into new territories last year with the launch of the now ubiquitous iPhone, expanding beyond the desktop and...
- Tags: Touch Screen, Apple iPhone, Apple Macintosh, Apple Inc., Keyboards, Games, Monitors & Displays, Desktops, Hardware, Peripherals, Personal Technology, Components, Apple, iPhone, video games, tablet, Jo Best, Silicon.com
- News items 2008-10-09
- H-1B visas rife with fraud, worker mistreatment
- H-1B visas rife with fraud, worker mistreatmentWell, Duh.....Anyone working in the tech field can provide many examples of this activity. The financial services company where I work is almost completely outsourced to Indian vendor company workers, over here on H-1B's. Additionally, many of us here have trained the very people...
- Tags: Recruitment & Selection, Litigation, Outsourcing, H-1B, worker mistreatment, mistreatment, job, worker, fraud
- Discussion threads 2008-10-09
- Apple's $800 notebook - Winners and losers
- Apple's $800 notebook - Winners and losersYou left out Apple as a choiceI think this will appeal more to the people who where allready going to purchase an Apple laptop then a less expensive Dell or HP.It may hurt Apple a bit in that the margins I would imagine, will...
- Tags: Notebooks, Apple Mac OS X, Operating systems, Apple Inc., notebook, OEM, Microsoft Corp., Apple Macintosh
- Discussion threads 2008-10-09
- Medical tourism to Mexico gets more organized
- Medical tourism to Mexico gets more organized"... your only hope."?Quoting:These groups are actively signing-up companies and insurers and soon, if you need an operation, they may be your only hope.[End quote]Not disagreeing, but wondering what you believe is soon to happen.RE: Medical tourism to Mexico gets more organizedHi Dana -...
- Tags: Vertical industries, Benefits, HEALTHCARE, Insurance, Health Travel Guides, health care, tourism
- Discussion threads 2008-10-09
- Laptops with mobile WiMax now available
- The first laptops with built-in mobile WiMax wireless broadband are now available in the U.S. Sprint, Intel and the computer companies announced the new WiMax configurations at an event in Baltimore just a few days after Sprint launched its Xohm service there. All of these laptops use...
- Tags: Mobile, Sprint Xohm, Laptop Computer, WiMAX, Wi-Fi, Wireless, 3G, Chipsets, Cellular Phones, Consumer Electronics, Personal Technology, Semiconductors, Hardware, Components, John Morris
- Blog posts 2008-10-09
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We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
