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- CIO Sessions: Virgin Entertainment's Robert Fort
- As part of our CIO Session video series I talked with Virgin Entertainment Group CIO Robert Fort. He told me that risk-taking and innovation are at the heart of his company’s culture, driven from the top by company Chairman Richard Branson, whos forward and unique way of thinking permeates...
- Blog posts 2006-10-13
- Virgin Entertainment Group CIO: Robert Fort
- CIO of Virgin Entertainment Group, Robert Fort says that risk-taking and innovation are at the heart of his company’s culture. Fort is responsible for the switch from analog CD listening stations to digital kiosks in Virgin Megastores where listeners can now browse the entire store inventory online. Fort talks...
- Blog posts 2006-10-10
- Virgin Entertainment Group CIO: Robert Fort
- CIO of Virgin Entertainment Group, Robert Fort says that risk-taking and innovation are at the heart of his company's culture. Fort is responsible for the switch from analog CD listening stations to digital kiosks in Virgin Megastores where listeners can now browse the entire store inventory online. Fort talks...
- Videos 2006-10-10
- Robert Fort, CIO Virgin Entertainment Group
- Dan Farber: Robert thanks for joining me. Robert Fort: Well, thanks for having me. Dan Farber: Virgin is a very large and diverse company based in the U.K., and you’re CIO for Virgin Entertainment Group. What precisely is in that...
- Blog posts 2006-10-10
- ROI Case Study: Microsoft BizTalk Server Virgin Entertainment
- Virgin Entertainment is a multi-channel music and entertainment retailer, providing consumers with entertainment products including music, DVDs, videos, and books. Increasing competitive pressures continue to drive retailers to look for new ways to improve and protect profits. Virgin was using a hosted service to analyze its point of sale data,...
- Case studies
Additional Resources
- Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th Edition
- I'm going to try something out here. I am ready to cringe as the tomatoes and old iPods are thrown at me, or the praise is showered on me...oh, wait, that's someone dumping buckets of tar over my head. I'm providing an advance excerpt of Chapter 13 of CRM...
- Blog posts 2009-05-29
- Meet and tweet for a good cause at Twestival
- Volunteers from over 175 cities around the globe are organizing Twitter festivals, or "twestivals" to help the charity water cause. Also, Twitter users will have a chance to meet face-to-face instead of just over the interwebs. The cost of your Twestival ticket will feed 40 people clean...
- Blog posts 2009-02-12
- In-flight Internet cleared for take-off
- I've been skeptical of plans for in-flight broadband access. Let's face it, the airlines don't have a great track record here. No one used those sad phones in the seatbacks. And Boeing's Connexion service--once offered by a few international carriers--is gone. But this time it may finally happen. ...
- Blog posts 2008-03-13
- Please no "yapping away" on Skype in the air
- The Associated Press takes a look at the prospects for airline passengers to use Skype once in-flight Internet access becomes less of a novelty and more of an expectation. That transition, incidentally, is expected to significantly progress in this next year. AP reporter Anick...
- Blog posts 2007-12-24
- Entertainment Store Reduces Repair Processing Time by 50 Per Cent
- Virgin Megastores Lebanon is a leading entertainment store specialising in music, film, books, and electronic goods. The company runs its central repair service from its flagship store in Beirut. To help it maintain the highest possible levels of customer service, Virgin Megastores Lebanon decided to replace its manual processes with...
- Case studies 2007-11-01
- CIO Sessions: 1-800 Flowers blossoms with new technologies
- In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks with me about what it takes to run the company’s daily IT operations, across a network of more than 9,000 florists. Today, about 75 percent of 1-800 Flowers transactions are...
- Blog posts 2007-10-04
- Virgin Megastores USA Turns Up the Volume With Unified Communications
- To stay competitive in the constantly shifting entertainment market, Virgin Megastores USA relies on strong communications between its home office in Los Angeles and its stores throughout the country. The company wanted a unified communications environment where employees could easily go from voice to instant message to video conferencing without...
- Case studies 2007-10-01
- IP Network Helps Virgin Megastores Enhance the Retail Experience
- Like other music and entertainment retailers, Virgin Megastores is endeavoring to cope with the decline in music sales across the industry; customers are not purchasing as many CDs and DVDs as previously. As a result the Megastores are challenged to operate as efficiently as possible and to develop new strategies...
- Case studies 2007-05-23
- A precipitous drop in CD sales
- According to an article in the March 21st edition of the Wall Street Journal, sales of compact discs for the first three months of 2007 have experienced a precipitous drop of 20% versus the same period only a year ago. Need I state the obvious, but that drop has NOT...
- Blog posts 2007-03-28
- Prediction markets and the madness of crowds
- Prediction markets and the madness of crowdsEntertainmentI can see the value in your suggestion as a form of entertainment, but unless you were somehow able to convince others of the accuracy of its predictive abilities, it would remain only a curiosity. And considering how many people in the world today...
- Discussion threads 2007-02-14
- IAC's AskCity hard to ask
- The $31 billion local online search and classifieds market opportunity is not Google’s for the taking, I put forth yesterday in “Google: $31 billion local winner?” Barry Diller’s IAC/InterActiveCorp upped the local ante today with the launch of a new, locally-focused service within IAC’s Ask.com search engine. Fellow...
- Blog posts 2006-12-04
- Tech lawsuits: Is it time for a "U.S. District Court of Technology" with its own bench?
- Somewhere in the back of my mind, the fact that I have seen multiple news headlines having to do with new or ongoing lawsuits in the tech industry was gnawing at me. So, I decided to search ZDNet on the words "infringement" and "lawsuit" to see what came up. Here,...
- Blog posts 2006-11-07
- Will Web 2.0 ultimately kill Windows?
- In Part 2 of “My Dinner with Allchin” (OK, so it was just a cup of tea), Microsoft Platforms and Services Co-president Jim Allchin touched on a few subjects about which he doesn’t often opine. Allchin shared his thoughts on Windows Live (which, along with Windows and developer...
- Blog posts 2006-10-29
- Kyocera Oystr
- Kyocera has partnered with Virgin for quite a number of phones, including the Kyocera Switch Back and the Kyocera Slider Sonic. Now Kyocera has yet another phone with Virgin Mobile, the Kyocera Oystr. So named because of its pearly-white exterior, there's not much else to the Oystr aside from basic...
- Product reviews 2006-08-14
- blinkx video search engine 'thinks while it links'
- Suranga Chandratillake, Founder and Chief Technology Officer, blinkx, is on a mission to change the “way people think about search technology,” video search technology in particular.I spoke with Chandratillake about the technology blinkx uses to search “over 4,000,000 hours of audio, video, podcast, vlog and television” and how blinkx plans...
- Blog posts 2006-07-27
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