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VFM Streamlines Specialist Insurance Claims Services With Hornbill's Supportworks

VFM Services specialises in providing fraud management solutions to leading insurers using forensic psychology and conversation management to assess the level of risk within their claims. Hornbill Systems supplied an application based on its Supportworks ESP Enterprise Support Platform to automate the insurance claims management processes for VFM Services. The...

Tags: Supportworks, Claim, VFM, VFM Services, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance

Case studies

VFM Selects Hornbill for Claims Management Solution

VFM provides claims services for Insurance companies. Previously VFM had been using a basic CRM package to record claim details for its agents. With the increased volumes of calls, they needed a much more scaleable and robust system with more complex functionality. After evaluating several packages the VFM team selected...

Tags: Team, VFM, Team Management, Service Level Management, Insurance, Real Estate, Management, It Operations, It service Management, Business Operations, Corporate Insurance

Case studies