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	<title><![CDATA[ventana research Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/ventana+research.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to ventana research]]></description>
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		<title><![CDATA[Making One From Many: Standardized BI and Best Practices Help Ingersoll Rand Become a Single Global Entity]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1130095]]></link>
		<description><![CDATA[BI, in short, is an indispensable central element in the goal of EDP, which is "the IT enablement" of a "business transformation" that will positively impact people (by facilitating cross-sector collaboration and sharing) and processes by reducing implementation time and cost at every site and establishing consistency among them. The...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 25 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/ingersoll-rand.html"><![CDATA[Ingersoll-Rand]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IR</category>
		<category domain="tickers">IR</category>
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		<title><![CDATA[A Sense of What Is Possible: A Leading Power Utility Reaches for Transactional Efficiency]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=346520]]></link>
		<description><![CDATA[One of America's leading power utilities produces and sells electricity to more than 5 million customers in 11 states. In the course of its activities, the company contracts with suppliers of all kinds, receiving, processing and paying thousands of invoices every week. The challenge with such a heavy volume of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 29 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/invoice.html"><![CDATA[Invoice]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
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		<title><![CDATA[Ventana Research: Tuning ERP and the Supply Chain for Profitable Growth]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=348974]]></link>
		<description><![CDATA[Supply chain management SCM, a critical part of any enterprise resource planning ERP system, no longer means just making sure that the right materials and resources move to the right place at the right time. It also means ensuring that the sequences of events involved in producing goods and distributing...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 21 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://updates.zdnet.com/tags/epicor+software+corp..html"><![CDATA[Epicor Software Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://updates.zdnet.com/tags/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EPIC</category>
		<category domain="tickers">EPIC</category>
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		<title><![CDATA[Finding the Right Performance Measures for Contact Centers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238409]]></link>
		<description><![CDATA[Ventana Research recently completed a study that shows companies use a variety of measures to assess the performance of their contact centers. The most popular are based on measuring how efficiently calls are handled. First-time resolution of problems is high on this list because managers see it as impacting both...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 25 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Enkata 6 Supports Operational Performance Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238410]]></link>
		<description><![CDATA[For several years Enkata Technologies has supported operational performance management in its chosen vertical markets, Healthcare and Telecommunications. The new release of its product adds not only functionality for these two sectors but also a specialist module for consumer-directed healthcare plans, a new module to support Financial Services and technical...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 25 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+service.html"><![CDATA[Financial Service]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services+application.html"><![CDATA[Financial Services Application]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Ventana Research Study - Open Source Business Intelligence: Ready to Play in the Big Leagues]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=274649]]></link>
		<description><![CDATA[This concise white paper explores lessons learned from real-world deployments of open source Business Intelligence BI solutions. The report then examines best practices for moving forward with this less costly, more flexible alternative to BI proprietary technologies.    Based on a Ventana Research survey of hundreds of IT...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Apr 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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	<item>
		<title><![CDATA[Evaluating Maturity in Contact Centers: A Performance Management Research Study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=238413]]></link>
		<description><![CDATA[The study discussed in this paper examines the performance of contact centers in North America, the United Kingdom and the rest of the world and explores differences in contact center performance in a range of vertical industries. This study focuses on how well centers are being managed and what steps...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 22 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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	<item>
		<title><![CDATA[Financial Reporting and Consolidation: Taking Performance to the Next Level]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=152018]]></link>
		<description><![CDATA[Ventana Research defines Financial Performance Management FPM as structuring financial systems and processes to promote efficient, accurate and timely execution of finance/accounting functions in order to provide an organization with reliable information and analysis to enhance its performance. Finance organizations play a strategic role in managing the performance of a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 11 Apr 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/financial+reporting.html"><![CDATA[Financial Reporting]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/consolidation.html"><![CDATA[Consolidation]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Maximizing Retail Store Performance Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=133808]]></link>
		<description><![CDATA[Today, retailers can easily leverage existing technology to achieve the performance mandate. At the core of such efforts is the foundation of existing operational systems - enterprise resource planning ERP, inventory, POS and supply chain management SCM and customer relationship management CRM. These applications and transactional systems contain the operational...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 30 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://updates.zdnet.com/tags/ventana+research.html"><![CDATA[Ventana Research]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://updates.zdnet.com/tags/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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