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Making One From Many: Standardized BI and Best Practices Help Ingersoll Rand Become a Single Global Entity

BI, in short, is an indispensable central element in the goal of EDP, which is "the IT enablement" of a "business transformation" that will positively impact people (by facilitating cross-sector collaboration and sharing) and processes by reducing implementation time and cost at every site and establishing consistency among them. The...

Tags: Ingersoll-Rand, Ventana Research, ERP, Best Practice, Enterprise Resource Planning (ERP), Pricing, Enterprise Software, Business Intelligence, Tools & Techniques, Software, Marketing, Data Management, Management

White papers 2009-02-25

A Sense of What Is Possible: A Leading Power Utility Reaches for Transactional Efficiency

One of America's leading power utilities produces and sells electricity to more than 5 million customers in 11 states. In the course of its activities, the company contracts with suppliers of all kinds, receiving, processing and paying thousands of invoices every week. The challenge with such a heavy volume of...

Tags: Invoice, Ventana Research, Operational Accounting, Financial Services, Finance

White papers 2007-07-29

Ventana Research: Tuning ERP and the Supply Chain for Profitable Growth

Supply chain management SCM, a critical part of any enterprise resource planning ERP system, no longer means just making sure that the right materials and resources move to the right place at the right time. It also means ensuring that the sequences of events involved in producing goods and distributing...

Tags: Supply Chain, Epicor Software Corp., Ventana Research, ERP, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Enterprise Software, Software

White papers 2007-05-21

Finding the Right Performance Measures for Contact Centers

Ventana Research recently completed a study that shows companies use a variety of measures to assess the performance of their contact centers. The most popular are based on measuring how efficiently calls are handled. First-time resolution of problems is high on this list because managers see it as impacting both...

Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software

White papers 2006-05-25

Enkata 6 Supports Operational Performance Management

For several years Enkata Technologies has supported operational performance management in its chosen vertical markets, Healthcare and Telecommunications. The new release of its product adds not only functionality for these two sectors but also a specialist module for consumer-directed healthcare plans, a new module to support Financial Services and technical...

Tags: Performance, Financial Service, Ventana Research, Financial Services Application, Performance Management, Business Intelligence, Financial Planning, Financial Services, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Finance

White papers 2006-05-25

Ventana Research Study - Open Source Business Intelligence: Ready to Play in the Big Leagues

This concise white paper explores lessons learned from real-world deployments of open source Business Intelligence BI solutions. The report then examines best practices for moving forward with this less costly, more flexible alternative to BI proprietary technologies. Based on a Ventana Research survey of hundreds of IT...

Tags: Open Source, Ventana Research, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

White papers 2006-04-01

Evaluating Maturity in Contact Centers: A Performance Management Research Study

The study discussed in this paper examines the performance of contact centers in North America, the United Kingdom and the rest of the world and explores differences in contact center performance in a range of vertical industries. This study focuses on how well centers are being managed and what steps...

Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software

White papers 2006-03-22

Financial Reporting and Consolidation: Taking Performance to the Next Level

Ventana Research defines Financial Performance Management FPM as structuring financial systems and processes to promote efficient, accurate and timely execution of finance/accounting functions in order to provide an organization with reliable information and analysis to enhance its performance. Finance organizations play a strategic role in managing the performance of a...

Tags: Financial Reporting, Financial, Performance, Consolidation, Ventana Research, Financial Accounting, Performance Management, Finance, Human Resources, Workforce Management

White papers 2005-04-11

Maximizing Retail Store Performance Management

Today, retailers can easily leverage existing technology to achieve the performance mandate. At the core of such efforts is the foundation of existing operational systems - enterprise resource planning ERP, inventory, POS and supply chain management SCM and customer relationship management CRM. These applications and transactional systems contain the operational...

Tags: Performance, Retail Company, Ventana Research, Performance Management, Retail, Supply Chain Management (SCM), Enterprise Software, Human Resources, Workforce Management, Software

White papers 2004-08-30

Additional Resources

Cognos Delivering Analytics and BI for Your Workforce

Performance management requires companies to balance processes, information, technology and people to meet business objectives. Although many companies have invested in performance management tools and technologies that address the first three, few have made adequate investment in the people they employ. Cognos, known as a provider of Business Intelligence BI...

Tags: Cognos Inc., Performance, Analytics, Workforce, ITNetwork365, Business Intelligence, Performance Management, Recruitment & Selection, Workforce Management, Pricing, Payroll Solutions, Tools & Techniques, Enterprise Software, Software, Data Management, Human Resources, Marketing, Management

White papers 2007-06-19

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations

The blurring of the line between manufacturing and supply chain logistics provides the opportunity to move efficient manufacturing management concepts to supply chain management. One manufacturing concept stands out as most successful: the concept of lean. This paper from Ventana Research describes lean manufacturing and how it can be applied...

Tags: Strategy, Benefit, Lean Manufacturing, Supply Chain Management (SCM), Manufacturing, Supply Chain, Enterprise Software, Software, Business Operations

White papers 2007-04-20

The Visible Supply Chain: Ensuring End-to-End Optimization

Today's supply chain is the primary processing mechanism of every manufacturing company. Supply chain visibility is a tall order, but some of today's IT systems can meet it. This Ventana Research paper describes the characteristics of a visible supply chain, explains why having one is important, and discusses the technology...

Tags: Supply Chain, Optimization, Epicor Software Corp., Supply Chain Visibility, Supply Chain Management (SCM), Enterprise Software, Software

White papers 2007-04-20

Ventana Medical Systems Enhances Operations With Citrix GoToMyPC Corporate

Ventana Medical Systems manufactures medical diagnostic instruments and laboratory materials that are in demand from clinical laboratories and cancer research centers worldwide. The Virtual Private Network VPN that the company used didn't meet its need for secure, remote access to the desktop. Vertana deployed Citrix for its solution, Citrix GoToMyPC...

Tags: Citrix Systems Inc., Citrix GoToMyPC, GoToMyPC Corporate, Remote Access, VPNs, Telecommunications, Network Security, Networking

Case studies 2007-03-30

Beware of Performance Management Pitfalls: Smart companies avoid basic mistakes in implementation

Performance management is the strategy and sets of methodologies and processes that an organization uses to direct its employees, partners, suppliers and customers to achieve a common set of goals and objectives. Companies manage performance through various mechanisms, including planning, budgeting, scorecarding, querying and reporting results and variances. Each of...

Tags: Performance, Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

White papers 2007-02-05

Survey hints business intelligence may be "killer app" for SOA

A golden opportunity for SOA proponents is presenting itself. A new survey shows that most companies are looking to service-oriented architecture to build out their next phase of business intelligence applications, but that lack of knowledge about SOA may be hindering these efforts. BI pulls information from...

Tags: General, Business ROI, Web Services, SOA Surveys and Research, SOA, business intelligence

Blog posts 2006-12-01

Unlocking ERP Data Using Open Source Tools

This white paper details an effort to unlock ERP data using open source tools. The demand for such methods is made clear in a recent study by Ventana Research. The paper stated that 86% of organizations reported value from prebuilt report templates for ERP and CRM applications. In this paper,...

Tags: Open Source, ERP, Breadboard BI, Enterprise Resource Planning (ERP), Enterprise Software, Software

White papers 2006-06-20