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ZDNet Resources
- A Sense of What Is Possible: A Leading Power Utility Reaches for Transactional Efficiency
- One of America's leading power utilities produces and sells electricity to more than 5 million customers in 11 states. In the course of its activities, the company contracts with suppliers of all kinds, receiving, processing and paying thousands of invoices every week. The challenge with such a heavy volume of...
- Tags: Invoice, Ventana Research, Operational Accounting, Financial Services, Finance
- White papers 2007-07-29
- Finding the Right Performance Measures for Contact Centers
- Ventana Research recently completed a study that shows companies use a variety of measures to assess the performance of their contact centers. The most popular are based on measuring how efficiently calls are handled. First-time resolution of problems is high on this list because managers see it as impacting both...
- Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- White papers 2006-05-25
- Enkata 6 Supports Operational Performance Management
- For several years Enkata Technologies has supported operational performance management in its chosen vertical markets, Healthcare and Telecommunications. The new release of its product adds not only functionality for these two sectors but also a specialist module for consumer-directed healthcare plans, a new module to support Financial Services and technical...
- Tags: Performance, Financial Service, Ventana Research, Financial Services Application, Performance Management, Business Intelligence, Financial Services, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2006-05-25
- Evaluating Maturity in Contact Centers: A Performance Management Research Study
- The study discussed in this paper examines the performance of contact centers in North America, the United Kingdom and the rest of the world and explores differences in contact center performance in a range of vertical industries. This study focuses on how well centers are being managed and what steps...
- Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- White papers 2006-03-22
- Financial Reporting and Consolidation: Taking Performance to the Next Level
- Ventana Research defines Financial Performance Management FPM as structuring financial systems and processes to promote efficient, accurate and timely execution of finance/accounting functions in order to provide an organization with reliable information and analysis to enhance its performance. Finance organizations play a strategic role in managing the performance of a...
- Tags: Financial Reporting, Financial, Performance, Consolidation, Ventana Research, Performance Management, Financial Accounting, Human Resources, Workforce Management, Finance
- White papers 2005-04-11
- Maximizing Retail Store Performance Management
- Today, retailers can easily leverage existing technology to achieve the performance mandate. At the core of such efforts is the foundation of existing operational systems - enterprise resource planning ERP, inventory, POS and supply chain management SCM and customer relationship management CRM. These applications and transactional systems contain the operational...
- Tags: Performance, Retail Company, Ventana Research, Performance Management, Retail, Supply Chain Management (SCM), Enterprise Software, Human Resources, Workforce Management, Software
- White papers 2004-08-30
- Ventana Research Improves Customer Service, Saves Time, Money Using Soffront CRM
- Ventana Research is the preeminent research and advisory services firm, helping clients maximize stakeholder value with Performance Management throughout their organizations. The company advocates Aligning Business and IT to Improve Performance, and Soffront CRM is an example of this philosophy in action. Ventana Research is using Soffront CRM as a...
- Tags: Customer Service, Ventana Research, Performance Management, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- What paper trail?
- I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....
- Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy
- Blog posts 2008-07-25
- New telescopes embedded in glasses lens
- Small bioptic telescopes mounted on glasses to help people with visual impairments have been in existence for about 60 years and are allowed for use in driving by 39 states in the U.S. Most of them were either too heavy or too ugly to be widely used. Now, a Harvard...
- Tags: Roland Piquepaille
- Blog posts 2008-07-25
- Heap-based buffer overflow reported in RealNetworks RealPlayer
- Update 07/25/2008: Aaron Portnoy of TippingPoint's security research group was kind enough to point out that I'm actually not affected by this, since I've installed the newest version of RealPlayer. From Aaron's email: Notice the Secunia advisory states it affects RealPlayer 10.5... the latest is 11.x, which now uses...
- Tags: Vulnerability, RealNetworks Inc., Buffer-overflow, RealNetworks RealPlayer, Secunia Research, Vendor, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Nathan McFeters
- Blog posts 2008-07-25
- 10 essential gadgets for students
- I chose these from personal experience, but also from asking many friends from around the world who are involved in technology and study at the same time. Some gadgets come with a recommendation, whereas others don't; things like laptops and cell phones can't be selected for everybody, it'd be ridiculous...
- Tags: Headphone, Phone, Cell Phone, Laptop Computer, Lecture, Notebooks, Telecom & Utilities, Hardware, Notebooks & Tablets, Zack Whittaker
- Blog posts 2008-07-25
- Users gravitating to lower-priced Office SKUs
- Users gravitating to lower-priced Office SKUsIt's not surprising.The increased cost of the premium Office doesn't provide much that corporations need. Also, as linked, Vista Home Basic is not viable either, so they must, if they go Vista, get the premium product.I do think a clarification is needed. [B]He...
- Tags: Elop, Microsoft Office, Microsoft Office 2007
- Discussion threads 2008-07-24
- Vista: Whose 'reality' do you believe?
- The same day that Forrester Research is touting yet another of a growing number of studies claiming Vista is failing to gain traction in the enterprise, Microsoft is claiming just the opposite. by Mary Jo Foley
- Tags: Microsoft Windows Vista, Microsoft Corp., Forrester Research Inc., Microsoft Windows Vista (Longhorn), Operating Systems, Microsoft Windows, Software, Mary Jo Foley
- Blog posts 2008-07-24
- Microsoft to show off spherical Surface next week
- During Microsoft's annual Research Faculty Summit in Redmond, the company will finally show off semi-publicly the spherical Surface computer that has been rumored for the past few months. by Mary Jo Foley
- Tags: Multi-touch, Microsoft Corp., Mary Jo Foley
- Blog posts 2008-07-24
- NASA used cadavers to test Orion moonship
- NASA officials recognized last week that dead bodies were used to develop Orion landing systems. According to NASA, 'three human bodies were used in the tests at Ohio State University Medical Center' in 2007. Even if the results of the experiments helped NASA, one of its spokesman said that the...
- Tags: NASA, Productivity, Roland Piquepaille
- Blog posts 2008-07-24
- News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook
- Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...
- Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan
- Blog posts 2008-07-24
- Parallels releases Parallels Server for Mac
- I almost missed Parallels' announcement of Parallels Server for Mac. I didn't speak with company representatives. All I saw was a press release. It was nearly lost in a huge pile of other mail in my inbox. Although there are several virtual machine software products that support...
- Tags: Apple Macintosh, Operating System, Virtual Machine, Parallels Server, Parallels Management Console, Toolset, Desktops, Apple Mac OS, Desktop Virtualization, Operating Systems, Servers, Hardware, Software, Dan Kusnetzky
- Blog posts 2008-07-24
- DTrace and the Linux bunker mentality
- DTrace and the Linux bunker mentalityBecause it is the Linux way Paul1) Take something good and copy it badly.2) Never, ever listen to anyone offering advice regarding usability [i]"Linux ain't no Fisher Price OS"[/i] etc.3) Spend more time arguing on the mailing lists, than actually developing and bug-testing.RE: DTrace and...
- Tags: OPEN SOURCE, Operating systems, UNIX, DTrace, SCO Group Inc., Linux
- Discussion threads 2008-07-24
- McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position
- McAfee debunks recent vulnerabilities in AV software research, n.runs restates its positionConflicts of Interests Are Common for Every IndustryAnd Thierry should certainly know, because n.runs has recently released it's own AV solution, aps-AV: http://www.nruns.com/_en/aps/ Oddly enough, this never seems to be mentioned during any discussions of n.runs research.RE: McAfee...
- Tags: Tools & Techniques, SECURITY, Viruses and worms, N.Runs, AV software research, recent vulnerability, McAfee Inc., AV Software, software
- Discussion threads 2008-07-23
- Super-duper green computers
- If you think about sheer performance-per-watt potential, it's pretty hard to beat a supercomputer. So any company with gargantuan transaction processing needs might want to scout the latest Green500 list for insight. This list was brought to my attention by SGI, which has 11 entries in...
- Tags: SGI Altix, Silicon Graphics Inc., Computer, Altix ICE, UNIX, Databases, Operating Systems, Software, Enterprise Software, Data Management, Heather Clancy
- Blog posts 2008-07-23
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
