vendor response

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Surviving and thriving: or why MISO has it (mostly) wrong

Microsoft, IBM, SAP and Oracle collectively make up what Irregulars call MISO. Harsher critics might think they are the Four Horsemen of the Apocalypse. Whichever your chosen position I am coming to the view that the way they are going to market is wrong for the conditions in which we...

Tags: CIO, Oracle Corp., Social Computing, SAP AG, IBM Corp., MISO, Vendor Response, David Dobrin, Vertica, Social Networking, Strategy, Online Communications, Marketing, Advertising & Promotion, Management, Dennis Howlett

Blog posts 2009-05-21

Additional Resources

Dell: A few examples of what's wrong with your tech support

The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...

Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine

Discussion threads 2009-10-21

IAB to FTC: Rescind blogger rules

Completely self-servingBy this rationale, why does anyone ever have to disclose anything? You can apply this logic to traditional media as well. Afraid to admit in the blog that you got the stuff you rave about was free? The real impact is it opens a channel for the vendor to...

Tags: Advertising & Promotion, blogger, free speech, traditional media, blog, blogging, Interactive Advertising Bureau, FTC

Discussion threads 2009-10-15

Oracle Fusion - a damp squib

Earlier in the week I speculated that Larry Ellison, CEO Oracle would make a monster announcement about Fusion apps. I was wrong. According to Sam Diaz, it's worse: Ellison spent some time talking about new Fusion applications coming down the pipeline. But first, Ellison said he recognized that companies...

Tags: Oracle Corp., Larry Ellison, Jim, Revenue Recognition, Team Management, Public Relations, Operational Accounting, Strategy, Financial Services, Management, Marketing, Corporate Communications, Finance, Dennis Howlett

Blog posts 2009-10-15

Gateway ZX6810-01

Congratulations to Gateway's One ZX6801-01 for sending in the first official Windows 7-based PC to CNET Labs. We've already reviewed Windows 7, so we'll spend most of our energy here talking about Gateway's new PC. We like the One ZX6810-01 well enough. When it goes on sale for $1,399 at...

Tags: Gateway Inc., Microsoft Windows 7, Microsoft Windows

Product reviews 2009-10-07

SOA, event driven architecture will be in smart systems everywhere

In recent years, we've been hearing a lot about the rise of event-driven architecture EDA, and how this will factor into SOA efforts. This combination may form the foundation of emerging "smart systems." CalTech's Dr. K. Mani Chandy, one of the pioneers of EDA, and author of...

Tags: SOA, EDA, Service-Oriented Architecture (SOA), EAI, Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2009-09-29

News to know: Verizon's Pre; Tornado; IDF; iPhone MMS; RedHat; Gmail outage

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Report: Verizon says no to Palm Pre Andrew Mager: Tornado: The real-time web server from...

Tags: Apple iPhone, Google Gmail, Larry Dignan, MMS, Red Hat Inc., Verizon Communications Inc., Microsoft Corp., Outage, Sam Diaz, Intel Corp., E-mail Providers, Text Messaging/SMS/MMS, Smart Phones, Cloud Computing, Open Source, Internet, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications

Blog posts 2009-09-25

Watch Out for That Meteor, Stallman.

Richard M. Stallman RMS the founder of the Free Software Foundation, has labeled prominent Open Source software developer Miguel De Icaza a "Traitor" for  joining the Board of Directors of Microsoft's CodePlex Foundation as well as for his creation of the Microsoft .NET-compatible Mono software development...

Tags: Ubuntu, Free Software Foundation, GNOME, Microsoft Corp., Richard Stallman, Miguel De Icaza, Mono Framework, Genie, Linux, Open Source, C#, Tools & Techniques, UNIX, .Net, Operating Systems, Software, Programming Languages, Software Development, Software/Web Development, Management, Jason Perlow

Blog posts 2009-09-22

Brent Leary Expounds: The SMBs Rejoice

Small Business CRMI happened to come across your article today and was somewhat dismayed by your comments regarding Salesforce.com's customer service. As the CEO of Commence Corporation a provider of CRM solutions to thousands of small to mid-size businesses I have very little interest in defending Salesforce.com about...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Sales force management, CRM, Salesforce.com Inc., customer service, small and medium business

Discussion threads 2009-09-16

6 dirty tricks from enterprise vendors

GET it in WRITING!If it is NOT in the contract then you made your first mistake.Well said.Contracts & Paper Trails are more precious than gold when something goes Tango-Ultra on you.I dont agree with #5Well I do, but to further clarify, *most* vendors will support at least 1-2 major revisions...

Tags: Content management, Collaboration, Groupware, Enterprise software, Enterprise resource planning (ERP), dirty trick, enterprise vendor, Microsoft SharePoint, Microsoft Corp.

Discussion threads 2009-09-09

What happens if Google's Edu Apps aren't free anymore?

There is no difference, Chris...With paid services, you always run the risk that they will suddenly start costing *more*.The price risk is therefore the same, with paid and free services alike. :-)RE: What happens if Google's Edu Apps aren't free anymore?I've moved completely to Open Office and haven't regretted...

Tags: OpenOffice, Linux, OPEN SOURCE, Strategy, Word processors, price risk, Google Inc., Google Edu Apps, Microsoft Corp.

Discussion threads 2009-08-14

So you're going to sell software or work a trade show booth...

...it's time to get it right! I get pitched software 24/7. Along the way, I hear and see some pretty amazing things but too often I get my ear bent for way too long by folks who can’t get to the point. Why? Because these pitchmen and...

Tags: Software, Trade Show, Empathy, Sales Strategy, Telemarketing, Tools & Techniques, Sales Force Management, Healthcare, Sales, Marketing, Marketing Research, Management, Brian Sommer

Blog posts 2009-08-12

Pushback on cloud computing: next year, 'Intelligent Fog'?

ma.gnoliaI recently wrote a blog at TR on ma.gnolia, the cloud based web bookmarking service. It is clear that this cloud based business model did not do their due dilligence in backup and DR recovery planning, and when their DB imploded, it took valuable user data with it. The basic...

Tags: Virtualization, Intelligent Fog, cloud computing, Pushback

Discussion threads 2009-08-12

OpenSource World/NGDC/CloudWorld Experiences

I've been running from meeting to meeting at IDG World Expo's OpenSource World/Next Generation Datacenter/CloudWorld Conference at the Moscone Center in the heart of beautiful San Francisco (see OpenSource World/NGDC/CloudWorld.) Here are my initial impressions of the event: The event is significantly smaller than any I...

Tags: IDG World Expo, Event, Vendor Area, Data Centers, Channel Management, Cloud Computing, Virtualization, Strategy, Storage, Hardware, Data Management, Marketing, Management, Dan Kusnetzky

Blog posts 2009-08-12

Comcast rakes in the dough; Continues to poach voice customers

Comcast rakes in the dough; Continues to poach voice customersWhy, just Why?Why would anyone willingly subject themselves to becoming Comcast customers? Where I live even DSL is not available so my only choice is Comcast and they are terrible, their customer service is terrible, their installers are unreliable and they...

Tags: INTERNET, Cable, Network technology, TVs, Broadband Internet, comcast, Comcast Corp., voice customer

Discussion threads 2009-08-06

Mozilla patches 'critical' Firefox flaws

Mozilla patches 'critical' Firefox flawsNever ending critical flawsIsn't it obvious now that HTML / JAVASCRIPT was so badly designed that these flaws are inevitable? WEB needs a new markup standard, and it'd better not be HTML-oriented regardless how these W3C guys insist they can get it right.RE: Mozilla patches 'critical'...

Tags: Web browsers, Patches, SECURITY, Mozilla Firefox, Mozilla Corp., flaw, Firefox 3.5, patch management

Discussion threads 2009-08-03

File format blues

File format bluesTry to educateWhen I receive a *x file, I usually respond with a note to the sender that the file is unreadable, and would he/she please check the program's default format settings and then re-send as .doc, .xls, etc.As others have noted, most of the time the sender...

Tags: Recruitment & Selection, Word processors, Microsoft Office, File format blue, WordStar, job

Discussion threads 2009-07-29

Microsoft external PR chief to get a blue badge

Microsoft external PR chief to get a blue badgeA blue badge?I guess it beats getting a pink slip!RE: Microsoft external PR chief to get a blue badgeLet's hope he teaches Microsoft better communication skills than they exhibited during the Windows 7 beta to the testers!So, what's so important about him?Corporate...

Tags: Microsoft Windows 7, Microsoft Windows, Strategy, Microsoft Corp., external PR, public relations

Discussion threads 2009-07-28

A Good Year for Security Collaboration

Guest Editorial by  George Stathakopoulos It seems like just yesterday when I was at Black Hat.  Now as I get ready to fly to Las Vegas again, I look forward to seeing a lot of security researchers, hearing their latest exploits and how they fared over the...

Tags: Microsoft Corp., Conficker Working Group, Security, Ryan Naraine

Blog posts 2009-07-27

Cloud Survey results - everything old is new again

Cloud Survey results - everything old is new againI'm sorry?"The reasons given for avoiding the new approach in both surveys centered mainly on reliability, availability, security, the need for demonstrations of real cost savings or cost avoidance, problems administrating distributed solutions and the like.In my analysis, however, the real reason...

Tags: Virtualization, cloud computing, Cloud Survey result, survey

Discussion threads 2009-07-22