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ZDNet Resources
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
Additional Resources
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- Sun waits out Microsoft
- Sun waits out MicrosoftBinary Compatibility? To even suggest it is folly"I pushed the envelope, just for giggles, calling for binary compatibility between Java and .NET/DCOM/COM"This isn't useful and the mere suggestion brings back memories of the Object Request Broker ORB wars of years ago (CORBA R.I.P) and it doesn't solve...
- Tags: ActiveX/COM/COM+/DCOM, Middleware, RPC, Sun Microsystems Inc., Microsoft Corp., COM, DCOM, COM Server
- Discussion threads 2008-03-10
- IT must make choices--or lose jobs
- IT must make choices--or lose jobsUnfortunately this will get worse..With the unbridled power of .NET, people can be productive anywhere, anytime. Somehow, we need to model .NET as a way to keep jobs in the US, although its sheer power and elegance just scream for trans-continental consumption.Protectionist MeasuresWhat the US...
- Tags: Sales strategy, Recruitment & Selection, Free trade, outsourcing, job, information technology, sales, outsource, programmer
- Discussion threads 2003-11-13
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