user engagement

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MySpace's big spam win: Will it really be a deterrent?

MySpace won statutory damages of more than $230 million against spammers Stanford Wallace and Walter Rines, but the big question is whether this ruling--delivered in the Federal District Court in Los Angeles--will act as a deterrent. To be sure, MySpace's win see court order PDF has some...

Tags: MySpace, Stanford Wallace, User Engagement, Cyberthreats, Spam, Phishing, Viruses And Worms, Security, Spam And Phishing, Larry Dignan

Blog posts 2008-05-14

Top sites on user engagement

Top sites on user engagementWhat does it mean?What does it mean this score? The text is a little dry...

Tags: Top Sites, user engagement

Discussion threads 2008-03-16

Additional Resources

Pitney Bowes branded community reduces customer support costs

During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company's usual flow of customer calls, so its support teams were...

Tags: Community, Pitney Bowes Inc., Lithium Technologies Inc., Team Management, Social Networking, Management, Online Communications, Marketing, Advertising & Promotion, Jennifer Leggio

Blog posts 2009-06-25

Semantic Search Round Table at the Semantic Technology Conference

Wednesday's opening Keynote here in San Jose sees Guidewire's Carla Thompson joined on stage by senior representatives from many of the more interesting players in the Semantic Search space; Tomasz Imielinski from Ask, Peter Norvig from Google, Riza Berkan of Hakia, Scott Provost from Microsoft, William Tunstall-Pedoe of the UK's...

Tags: Result, Search Engine, Search Result, Question, True Knowledge, Carla, Tomasz, Questions, Wolfram Alpha Team, Search, Paul Miller

Blog posts 2009-06-17

AMD uses Radian6 as a preferred 'listening' engine

One of the biggest challenges social media enthusiasts face while trying to sell their executives on a progressive marketing program is proving the value of listening. The concept of purely outbound marketing is old, yet safe, and many companies are afraid to invite the scary conversations in and take action...

Tags: Marketing, Social Media, Advanced Micro Devices Inc., Radian6, James, Jennifer Leggio

Blog posts 2009-06-11

Powered steps up branded communities with Facebook Connect integration

Social marketing company Powered has stepped up its offering to its branded communities with a new Facebook Connect integration feature. Companies using Powered's community platform can now use Facebook to more easily share content with community members and expand their reach to recruit new users to their communities. This also...

Tags: Facebook, Brand, Integration, Branding, Marketing, Jennifer Leggio

Blog posts 2009-05-19

The Obama lesson to Rupert Murdoch

The Obama lesson to Rupert Murdoch"I learn from criticism"There certainly is no shortage of that around here. I visit here often but it's not out of loyalty, more like a junkie getting his fix. I would really like to kick the habit and move on to looking and...

Tags: Government, Tools & Techniques, Games, OPEN SOURCE, Planetside, Obama, Rupert Murdoch, Dana

Discussion threads 2009-05-12

Enterprise vendors: in pursuit of reality

Michael Hickins at BNet cracks open the customer/vendor relationship kimono, using Ray Wang's most recent post as the backdrop. As we enter the conference season, the timing could not be better: Indeed, most customers have a love-hate relationship with their vendors that is heavily weighted towards hate....

Tags: Beverage, Customer, SAP AG, IBM Corp., MISO PR, Carr, Food & Beverage, Software As A Service (SaaS), Mergers & Acquisitions, Internet, Managed Hosting, Manufacturing, Emerging Technologies, Investment, Finance, Dennis Howlett

Blog posts 2009-04-16

Readers share some advice for Starbucks

After I wrote about Starbucks' internal announcement that it is launching a Digital Ventures business, I received a good deal of mail from readers about the company. Amazingly, even though Starbucks is a high-profile company, only a couple business publications picked up on the story of a new division being...

Tags: Customer, Starbucks Corp., Store, Gold Card, Food & Beverage, Text Messaging/SMS/MMS, Wireless LANs, Manufacturing, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Wireless And Mobility, Mitch Ratcliffe

Blog posts 2009-04-05

Web 2.0 Expo: Top ten Web hacking techniques

A large portion of the Web 2.0 Expo attendees are focused on content. They want to create better, more engaging content for social media programs and Web engagement with their customers. But the Web and application developers behind this content need to know how to secure it. This is what...

Tags: Technique, Web, Web 2.0, Hacking, Attacker, Attack, Clickjacking, Channel Management, Security, Marketing, Jennifer Leggio

Blog posts 2009-04-01

Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands

The buzz around social CRM and CRM 2.0 is picking up.   The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...

Tags: CRM, Integration, CRM 2.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-13

Jive talking: Easy to underestimate effort required to get people engaged

Oliver Marks and Larry Dignan both have a take on Jive Software's Social Business Suite 3.0 announcement. As Oliver says, we talked at length about the topic last evening. On the one hand this is unquestionably a brave move. Carving out a new category, complete with TLA...

Tags: Question, Change Management, AJAX, Workforce Management, Training And Certification, Sales Tools, Sales Force Management, Tools & Techniques, Management, Internet, Software/Web Development, Web Development, Web 2.0, Human Resources, Sales, Dennis Howlett

Blog posts 2009-03-10

The battle for the social enterprise: Jive makes its move

Jive Software wants to be the backbone for all things collaborative in the enterprise, but it could run ultimately into tough competition from the likes of Microsoft, Oracle and IBM.  On Tuesday, Jive launched Social Business Software SBS 3.0, a suite it calls an enterprise class armada...

Tags: Oracle Corp., Microsoft Corp., Enterprise, IBM Corp., Social Business Software 3.0, Jive Social Business Software 3.0, Oliver Marks, Sales Strategy, Collaboration, Groupware, Sales Force Management, Enterprise Software, Sales, Software, Larry Dignan

Blog posts 2009-03-10

All that Jive: Putting the 'social' into business software

Jive Software announced the latest iteration of their Clearspace product today, and it has expanded significantly in size and scope. From origins as a forums and instant messenger vendor, Jive in 2006 launched 'Clearspace', a single application with wikis, blogs, discussions, instant messaging,...

Tags: Software, Microsoft Windows Small Business Server, Collaboration, Business Software, SBS 3.0, Jive SBS 3.0, Tools & Techniques, Management, Oliver Marks

Blog posts 2009-03-09

Yahoo execs talk Bartz, search deal and new opportunities

It wasn't even a year ago that conversations with Yahoo executives focused around the failed Microsoft deal, a proxy fight with Carl Icahn and a failed search deal with Google. Today, the company is talking about what it probably has wanted to talk about for a long time: partnerships, ad...

Tags: Partnership, Mobile, Yahoo! Inc., Video, Business Structures, Corporate Communications, Advertising & Promotion, Finance, Marketing, Sam Diaz

Blog posts 2009-02-25

Microsoft to open retail stores. Yeah, good luck with that

Microsoft to open retail stores. Yeah, good luck with thatTime frame?"The time frame for opening the stores, as well as locations, will be the first order of business"How about a time frame of "never"? :)(That exec should take a cue from Libertarians who run for an office that's been vacant...

Tags: Retail, Microsoft Corp., retail company, good luck, hardware

Discussion threads 2009-02-12

Android exploit so dangerous, users warned to avoid phone's web browser

At the Schmoocon hacker conference in Washington D.C. this weekend, security researcher Charlie Miller noted a new vulnerability in Google Android that allows hackers to remotely take control of the phone's web browser and related processes, ReadWriteWeb reports. If a phone becomes compromised, hackers can gain access...

Tags: Google Inc., Google Android, Phone, Packetvideo, T-Mobile, Web Browser, Charlie Miller, Media Library, Web Browsers, Security, Internet, Andrew Nusca

Blog posts 2009-02-12

Debating Forrester Research: Service providers and failure

Debating Forrester Research: Service providers and failureEvasionHow could you let me do that?!It's the job of the customer to assure that the hired company does its work well because the hired company should be expected to do its job badly.Quoting the quote:Project failure is rarely the fault of your IT...

Tags: Recruitment & Selection, Forrester Research Inc., hired company, job

Discussion threads 2009-01-20

Social Plagiarism? Might Be, But SOOOO Stupid

Brent Leary is not only one of the more influential guys in the world of CRM but he is one of the nicest. He is a bright, insightful fun-loving and well-respected CRM guru who understands especially how the small business needs to use CRM and Social CRM.  He has a...

Tags: Campaign, Barack Obama, Social Media, Small Business, CRM, Brent Leary, LaFarce, Stevens, Dale Carnegie 2.0 President-elect Obama, Taxes, Web 2.0, Free Trade, Public Relations, Financial Planning, Finance, Internet, Marketing, Corporate Communications, Paul Greenberg

Blog posts 2008-12-30

CRM 2009 - Companies to Watch For - Part Tree, er...Three

To Recap We're heading into the homestretch.  Which is why the Giants need to beat the Panthers....last night.  Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold.  For those of you who missed the previous...

Tags: Software-as-a-service, CRM, Greenberg, Connectbeam Management, Zuora, LucidEra, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-22