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	<title><![CDATA[university of western ontario Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to university of western ontario]]></description>
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		<title><![CDATA[Experimental Triple-Play Service Delivery Using Commodity Wireless LAN Hardware]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=951403]]></link>
		<description><![CDATA[This paper studies the feasibility of utilizing Wireless Local Area Network WLAN technology to deliver the Triple-Play services (video, voice and data) over a specific system model. Existing protocols are shown to not efficiently manage the wireless channel therefore one proposes a new Triple-Play Time Division Multiple Access (TP-TDMA) Media...]]></description>
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		<pubDate>Thu, 04 Sep 2008 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/university+of+western+ontario.html"><![CDATA[University Of Western Ontario]]></category>
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		<title><![CDATA[SLA Automated Negotiation Manager for Computing Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=385465]]></link>
		<description><![CDATA[Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements SLAs are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of...]]></description>
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		<pubDate>Thu, 27 Sep 2007 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/negotiation.html"><![CDATA[Negotiation]]></category>
		<category domain="http://updates.zdnet.com/tags/university+of+western+ontario.html"><![CDATA[University Of Western Ontario]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
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		<title><![CDATA[Employing Intelligent Agents to Automate SLA Creation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=385458]]></link>
		<description><![CDATA[Service Level Agreements SLAs are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 31 Jan 2007 00:00:00 -0800</pubDate>
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		<category domain="http://updates.zdnet.com/tags/agreement.html"><![CDATA[Agreement]]></category>
		<category domain="http://updates.zdnet.com/tags/university+of+western+ontario.html"><![CDATA[University Of Western Ontario]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
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