<![CDATA[university of st. gallen Resources | ZDNet]]> en-us <![CDATA[Teradata University Network: A Resource for Preparing and Teaching Business Intelligence and Data Warehousing Courses]]> Sun, 14 Oct 2007 00:00:00 -0700 <![CDATA[Transforming Inter-Organizational Business Processes Into Service-Oriented Architectures]]> Tue, 12 Dec 2006 00:00:00 -0800 <![CDATA[Knowledge Management Capabilities in CRM: Making Knowledge For, From and About Customers Work]]> Thu, 11 Aug 2005 00:00:00 -0700 <![CDATA[Service-Oriented IT Management: Benefit, Cost and Success Factors]]> Wed, 27 Apr 2005 00:00:00 -0700 <![CDATA[Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management]]> Sun, 11 Jan 2004 00:00:00 -0800