university of st. gallen

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Teradata University Network: A Resource for Preparing and Teaching Business Intelligence and Data Warehousing Courses

By (re-)using teaching materials, cases, assignments / solutions, and software resources provided by Teradata University Network TUN, a free Internet portal for database, data warehousing and business intelligence, lecturers can prepare and teach high-quality courses with less effort, can benefit from their peers' experience and can actively contribute to an...

Tags: Data Warehouse, Teradata, Network, University Of St. Gallen, Business Intelligence, Tools & Techniques, Pricing, Databases, Storage, Enterprise Software, Software, Data Management, Management, Marketing, Hardware

White papers 2007-10-14

Transforming Inter-Organizational Business Processes Into Service-Oriented Architectures

Service-Oriented Architectures SOA promise flexible process integration in heterogeneous environments. Since services encapsulate application functionality according to business processes, the understanding of processes is a prerequisite for implementing an SOA. Existing SOA development approaches tend to focus on enterprise application integration scenarios rather than on business-to-business scenarios. Due to the...

Tags: SOA, University Of St. Gallen, Service-Oriented Architecture (SOA), Web Services, Middleware, B2B, Enterprise Software, EAI, Software, E-business/E-Commerce, Internet

White papers 2006-12-12

Knowledge Management Capabilities in CRM: Making Knowledge For, From and About Customers Work

In recent years, companies have integrated their Customer Relationship Management CRM and Knowledge Management KM efforts because they realize that KM plays a key role in CRM success. This paper presents the findings of a survey of customer-related KM initiatives' status quo within organizations as the first step of a...

Tags: Knowledge, CRM, University Of St. Gallen, Knowledge Management, Strategy, Business Intelligence, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Software, Management, Data Management, Marketing

White papers 2005-08-11

Service-Oriented IT Management: Benefit, Cost and Success Factors

Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Success factors for implementing service oriented IT management are investigated....

Tags: IT Administration, Information Technology, Benefit, University Of St. Gallen, Strategy, Management

White papers 2005-04-27

Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management

This paper illustrates the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. This reasoning is based on an integrated Customer Knowledge Management process model, which identifies six CRM sub-processes and four aspects of Knowledge...

Tags: Performance, Knowledge, Knowledge Management, CRM, University Of St. Gallen, Strategy, Management

White papers 2004-01-11

Additional Resources

Is SOA delivering value? We need to understand this better

Loraine Lawson just posted some thoughts about the results of a new qualitative study, sponsored by SAP and conducted in conjunction with the University of St. Gallen, which suggests that businesses are starting to see some results from SOA initiatives. Most organizations simply don't know what...

Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2008-05-20

6 tips to reduce IT project failures

Depending on which statistics you read, significant failure afflicts approximately half of all IT projects. In general, IT project failures occur when one of the following conditions is present: The established budget is exceeded The project is not completed within the planned schedule The project...

Tags: Software, Project, Information Technology, ROI, Roi/Tco, Tools & Techniques, Finance, Managerial Accounting, Management, Michael Krigsman

Blog posts 2007-10-01