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Universal Studios (Orlando FL) Live (widget): I've been meaning to get around to making this for ages ever since I went to Florida last year. It's a simple glass-bordered widget to view over the globe & arch entrance at Universal Studios in Orlando, Florida, USA. This version is the first release on CNET Download.com.; Tags: Universal Studios, Florida; Software downloads 2007-08-01
The Break-Up IM icons (zip): This download includes a slew of IM icons inspired by the film The Break-Up. Pushed to the breaking-point after their latest, "why can't you do this one little thing for me?" argument, art dealer Brooke calls it quits with her boyfriend, Gary, who hosts bus tours of Chicago. What follows...; Tags: Home Video, Universal Studios, Corporate Communications, Marketing; Software downloads 2006-06-22
The Fast and the Furious: Tokyo Drift IM icons (zip): Change your IM look with icons from this summer blockbuster. Sean Boswell is an outsider who attempts to define himself as a hot-headed, underdog street racer. Although racing provides a temporary escape from an unhappy home and the superficial world around him, it has also made Sean unpopular with the...; Tags: Home Video, IM, Universal Studios, Tokyo, Instant Messaging, Corporate Communications, Internet, Online Communications, Marketing; Software downloads 2006-06-22
Miami Vice IM icons (zip): Change your IM look with this set of official icons from the upcoming Miami Vice release.Ricardo Tubbs is urbane and dead smart. He lives with Bronx-born intel analyst Trudy, as they work undercover transporting drug loads into South Florida to identify a group responsible for three murders. Sonny Crockett is...; Tags: Home Video, IM, Universal Studios, Instant Messaging, Corporate Communications, Internet, Online Communications, Marketing; Software downloads 2006-06-22
Serenity Trailer (wmv): Check out this super galactic trailer. Captain Malcolm Reynolds, a hardened veteran on the losing side of a galactic civil war, now ekes out a living pulling off small crimes and transport-for-hire aboard his ship, Serenity.; Tags: Home Video, WMV, Universal Studios, Corporate Communications, Marketing; Software downloads 2005-10-03

NICE Systems Case Study: Universal Studios Florida: Universal Studios tasks its staff with transforming moments into lasting, memories, and the 100 agents employed at its Orlando, Florida contact center contribute significantly to achieving that goal. Up until early 2000, management relied on a combination of reports and spreadsheets from CentreVu Supervisor and People Scheduler software to schedule...; Tags: Universal Studios, Contact Center, NICE Systems Ltd., Call Centers, Real Estate, Customer Relationship Management (CRM), It Operations, Business Operations, Enterprise Software, Software; Case studies

Additional Resources

Microsoft gives a new Xbox 360 experience: Despite having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look. Despite ostensibly having what is regarded as one of the best user interfaces of all the major consoles, Microsoft is reinventing the Xbox 360's look....; Tags: NetFlix Inc., Microsoft Xbox Live, Video, Microsoft Corp., Microsoft Xbox 360, Microsoft Xbox, LiveParty, Spotlight Channel, Xbox Experience, Games, Game Players, Corporate Communications, Personal Technology, Consumer Electronics, Marketing, Xbox 360, Microsoft, user-generated, video games, Xbox Live, Sarju Shah, Gamespot; News items 2008-07-23
McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position: Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...; Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev; Blog posts 2008-07-23
The key barrier to health care reform: The key barrier to health care reformReducing residenciesHey, at least Georgia [b]has[/b] residencies. Arizona's University Hospital has, thanks to Andrew Weil, turned all of its general practice residencies into NCCAAM-funded "alternative health care" training programs.If you think it's bad now, wait until your insurance only covers "therapeutic touch" and...; Tags: Vertical industries, Benefits, HEALTHCARE, Insurance, barrier, health care, residency, physician; Discussion threads 2008-07-21
Proving Scoble wrong, Qik lives on and opens public beta to boot: Proving Scoble wrong, Qik lives on and opens public beta to bootKyte ClarificationsHi, this is Gannon from Kyte. I'd like to clarify a few issues raised by your article:Your article compares kyte.com to qik.com. First off, Kyte.com is our corporate site, not our service, so this comparison is irrelevant. Our...; Tags: Advertising & Promotion, Blogging, public beta, Qik, Kyte; Discussion threads 2008-07-21
Prohibition 2.0: Sunday's installment of To the Best of Our Knowledge features an interview with Larry Lessig, back at least briefly it seems, on the Re/Mix wars. One of his main themes in that interview was quite apropos of a comment on my post about the mom suing Universal over take-down...; Tags: Criminal, Larry Lessig, Intellectual Property, Research & Development, Business Operations, Richard Koman; Blog posts 2008-07-21
Mom, EFF fight back over take-down notices: Mom, EFF fight back over take-down noticesIf Universal wins, America is doomedUniversal absolutely must not win this. It is the thin end of a [i]very[/i] dangerous wedge - will we be allowed to sing along to our ipods in the street, or in family videos? What about humming the tunes...; Tags: EFF fight back, RIAA, member company, Electronic Frontier Foundation; Discussion threads 2008-07-20
Mom, EFF fight back over take-down notices: This is what I imagine: some technoslaves or computer software constantly peruses YouTube looking for infringements. It finds them and the music companies send YT an almost daily list of take-down notices per the DMCA. YouTube takes down. Problem being everything gets taken down...; Tags: Electronic Frontier Foundation, Takedown, Video, Corporate Communications, Marketing, Richard Koman; Blog posts 2008-07-20
NebuAd: Galileo or pariah?: So, it would seem we have found the outer limits of user tracking and ad-serving. At a House hearing yesterday, NebuAd ran into universal condemnation for its plans to monitor broadband customers' web visits and deliver targeting advertising, reports News.com's Declan McCullagh. Contemptible. Goes against everything...; Tags: Web, Advertisement, Cable Company, Internet Service Provider, Notice, NebuAd, Internet Service Providers (ISPs), Cable, Channel Management, Network Technology, Internet, Telecommunications, Personal Technology, Marketing, Networking, Richard Koman; Blog posts 2008-07-18
DISH Network launches satellite, promises more HD channels: DISH Network launches satellite, promises more HD channelsHow good is Dish's Service/Performance?I'm about ready to leave Cable again. Usability features of their Scientific Atlanta DVR boxes is very, VERY weak.How does Dish's HD DVR stack up to Tivo and the SA Sara-based boxes?RE: DISH Network launches satellite, promises more...; Tags: DVR, Digital video, TV & Home Theater, TVs, Network technology, Dish Network, satellite, network, digital video recorder; Discussion threads 2008-07-16
Voting For A McCain: SOURCE: Wikimedia Commons So, poor John McCain. At the start of the year, he gets bounced around because he is "not well versed" in economics. In summer, he gets beat up again, because he says he is "illiterate" about technology (and the way he expresses...; Tags: Innovation, Network, John McCain, Obama, Taxes, Free Trade, Internet, Leadership, Financial Planning, Finance, Management, Tom Steinert-Threlkeld; Blog posts 2008-07-16
Do problems with Wikipedia presage social networking's end?: Do problems with Wikipedia presage social networking's end?Comparison to democracy very apt.When I look at the modest level of education, intelligence, and self-centered approach to life of many of my fellow citizens, the fact that I live in a democracy seems scary.But what would we have instead - the fabled...; Tags: Wiki, network, Wikipedia, social networking; Discussion threads 2008-07-15
Remote code execution through Intel CPU bugs: Kris Kaspersky, author of numerous books on reverse engineering and software engineering, will be presenting his research on remote code execution through Intel CPU bugs at the upcoming Hack in the Box Security Conference in Malaysia. If his proof of concept code consisting of JavaScript or TCP/IP packet attacks on...; Tags: CPU, Intel Corp., Processors, Security, Semiconductors, Hardware, Components, Dancho Danchev; Blog posts 2008-07-14
Microsoft as the gate keeper of video analytics: Microsoft as the gate keeper of video analyticsNBC Olympics and TVTonic[b]Wavexpress to Provide Internet Video Download Service for NBC’s Coverage of the Beijing Olympic Games[/b]Free Service to Allow Media Center Users the Ability to Download Content During NBC’s Coverage of the Beijing Olympics, August 8-24, 2008http://www.tvtonic.com/news/?p=133NEW YORK - June 23,...; Tags: Media Center PCs, Corporate communications, Microsoft Corp., analytics, video, NBC, Wavexpress, NBC Olympic; Discussion threads 2008-07-14
Numbers show Obama plan won't work: Numbers show Obama plan won't workMany families of four ....... have a single wage earner making only minimum wage. You and Obama are the ones that are fudging. besides any cost placed on the business is passed on through the goods and services offered making us even less...; Tags: Financial Planning, Obama, insurance; Discussion threads 2008-07-14