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	<title><![CDATA[united airlines Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/united+airlines.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to united airlines]]></description>
	<s:counts start="0" returned="11" found="11" />
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	<item>
		<title><![CDATA[Deconstructing United Airlines: Where Customers are Transactions]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=68156&messageID=1298354&start=0]]></link>
		<description><![CDATA[Nothing new!I've had similar experiences with United.We tried to go from Baltimore to Florida...http://jeffstravellog.blogspot.com/2008/12/27-december-2008-miami-florida-nope.htmlThen we tried again the next day...http://jeffstravellog.blogspot.com/2009/01/28-december-2008-islamorada-florida-for.htmlNever had issues like this with any other airlines.A Contrary ViewWow, United really pulled your chain, as indicated by your investment in your extensive post. You cite some sad cases of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 08:24:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/customers+ltd..html"><![CDATA[Customers Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/united+corp..html"><![CDATA[United Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CUS</category>
		<category domain="tickers">CUS</category>
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	<item>
		<title><![CDATA[Deconstructing United Airlines: Where Customers are Transactions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=874]]></link>
		<description><![CDATA[United Airlines: Customers are Merely Transactions  If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.Â Â  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 07:00:28 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customers+ltd..html"><![CDATA[Customers Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/mile.html"><![CDATA[Mile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/united+corp..html"><![CDATA[United Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
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		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CUS</category>
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		<title><![CDATA[United Airlines 1.1 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1067683]]></link>
		<description><![CDATA[Access United Airlines&apos; complete flight schedule using simple search tools. ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 08 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/access+united+airlines.html"><![CDATA[Access United Airlines]]></category>
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		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
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		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
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		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
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		<title><![CDATA[The Dark Side Of Web 2.0 And Technology Populism]]></title>
		<link><![CDATA[http://blogs.zdnet.com/forrester/?p=104]]></link>
		<description><![CDATA[So before my flight West today, I picked up the recent Jeff Howe book Crowdsourcing. I was looking for a little inspiration for a speech I'm giving at Forrester's Business & Technology Leadership Forum on a trend we call "Technology Populism." Like other edgy, Web 2.0-ey books of our era...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 11 Sep 2008 09:33:26 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/crowdsourcing.html"><![CDATA[Crowdsourcing]]></category>
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		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/matthew+brown.html"><![CDATA[Matthew Brown]]></category>
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		<title><![CDATA[United Airlines suffers computer glitch]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=35227&messageID=649151&start=0]]></link>
		<description><![CDATA[United Airlines suffers computer glitchAnd Dept. of Homeland Security computers full of holes,malwareLink:  http://news.yahoo.com/s/ap/20070620/ap_on_go_ca_st_pe/dhs_computer_security;_ylt=AqyWv6oSU_2dMBjhZxH8lBas0NUENetscape 6  open source Geko is the problemAh well...Wonder if they got h4x0r3dI wonder if they got hacked. Hope they didn't lose passengers' personal information.I Wonder What OS They Are Running...Windows perhaps?No, they runboth Solaris...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 20 Jun 2007 10:43:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
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		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
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		<title><![CDATA[United Airlines suffers computer glitch]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=5439]]></link>
		<description><![CDATA[United Airlines said Wednesday that it experienced a computer outage across its entire systems.The outage occurred between 8 a.m. and 10 a.m. ET. United said on its site that "we apologize for the inconvenience and ask for our customersâ€™ patience as we work hard to resume operations."United didn't disclose what...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 20 Jun 2007 10:03:07 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+infrastructure.html"><![CDATA[Software Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[IT Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
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		<title><![CDATA[FCC sets airport WiFi precedent. Battle lines drawn?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Berlind/?p=189]]></link>
		<description><![CDATA[In a decision that will most certainly prove to set a precedent for all American airports and that draws a very clear line in the sand, the FCC has rejected the assertions of Logan International Airport Boston officials who have maintained that they have the right to prevent Continental Airlines...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 09 Nov 2006 08:48:21 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/massport.html"><![CDATA[Massport]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/logan+international.html"><![CDATA[Logan International]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
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		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
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		<title><![CDATA[FCC sets airport WiFi precedent. Battle lines drawn?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=3916]]></link>
		<description><![CDATA[In a decision that will most certainly prove to set a precedent for all American airports and that draws a very clear line in the sand, the FCC has rejected the assertions of Logan International Airport Boston officials who have maintained that they have the right to prevent Continental Airlines...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 09 Nov 2006 08:48:01 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/general.html"><![CDATA[General]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/wired+%2526+wireless.html"><![CDATA[Wired & Wireless]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
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		<category domain="http://updates.zdnet.com/tags/berlind.html"><![CDATA[Berlind]]></category>
		<category domain="http://updates.zdnet.com/tags/logan+international.html"><![CDATA[Logan International]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/massport.html"><![CDATA[Massport]]></category>
	</item>
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		<title><![CDATA[United Airlines sets course for Wi-Fi]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1035-0.html?forumID=1&threadID=11022&messageID=219447&start=0]]></link>
		<description><![CDATA[United Airlines sets course for Wi-FiOther WiFi Uses VoIPI am just wondering if by offering 802.11x on its flights are they opening up for VoIP calls or multimedia conferences which may drive other passengers away?  Just a thought.Wi-Fi  on UnitedI think it's a good idea to have FREE...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 08 Jun 2005 13:19:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/wireless+lans.html"><![CDATA[Wireless LANs]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless.html"><![CDATA[WIRELESS]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
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		<title><![CDATA[United Airlines on PocketPC 2.0 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1081799]]></link>
		<description><![CDATA[The Pocket PC version of the United Airlines Timetable offers the convenience of the United Airlines&apos; schedules on your PDA using the Pocket PC Operating System 2000, 2002 and 2003 with the StrongArm Processor.Pocket PC Timetable Benefits- Check flight schedules any time. - Create customized flight itineraries. - Save customized...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 07 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/itinerary.html"><![CDATA[Itinerary]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/goldenware+travel+technologies.html"><![CDATA[Goldenware Travel Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/pocket+pc.html"><![CDATA[Pocket PC]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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		<title><![CDATA[Electronic Document Management System Automates Review Process, Enables Compliance, and Slashes Maintenance Costs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=136986]]></link>
		<description><![CDATA[United Airlines is the second-largest air carrier in the world, with 3,400 daily flights to more than 680 locations around the globe. United wanted to maintain compliance while gaining better control over versioning, improving the legibility of documents used in the field, and providing secure access to maintenance documents over...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/compliance.html"><![CDATA[Compliance]]></category>
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		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/document+management+system.html"><![CDATA[Document Management System]]></category>
		<category domain="http://updates.zdnet.com/tags/document+management.html"><![CDATA[Document Management]]></category>
		<category domain="http://updates.zdnet.com/tags/content+management.html"><![CDATA[Content Management]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
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