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ZDNet Resources
- IBM Improves SameTime Telephony and Collaboration
- IBM just announced and demoed new advanced group collaboration and enterprise telephony capabilities for SameTime here at its Lotusphere conference in Orlando. The two will be delivered as new SameTime releases, SameTime for Unified Telephony and SameTime for Advanced, due out later this year. SameTime for Advanced...
- Tags: Phone, Collaboration, Telephony, IBM Lotus SameTime, PBX, IBM Corp., Unified Telephony, Groupware, Enterprise Software, Software, Dave Greenfield
- Blog posts 2008-01-21
Additional Resources
- Strategic Guide to Business Phone Systems:
- This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization. This guide takes you through the steps in choosing a business phone system and will provide a firm understanding of IP Telephony and Unified Communications.
- Tags: Phone, ShoreTel, Telecom & Utilities, Telecommunications
- White papers 2009-11-10
- Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM
- In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing telephony and collaboration costs. Keeping up with change and information overload for companies is becoming much more difficult, but is critical to staying competitive. Listen...
- Tags: Collaboration, Telephony, Unified Communications, IBM Corp., Integration, VOIP, Telecom & Utilities, Telecommunications, Networking
- Webcasts 2009-10-23
- Skype aims for small business via Cisco interoperability
- Skype continues its march to be an enterprise telephony player. The company said its Skype for SIP service is now interoperable with Cisco Unified Communications 500 Series designed for small businesses. by Larry Dignan
- Tags: Interoperability, Telephony, Skype Technologies S.A., Small Business, Cisco Systems Inc., Session Initiation Protocol (SIP), VOIP, Telecom & Utilities, Telecommunications, Emerging Technologies, Networking, Larry Dignan
- Blog posts 2009-09-23
- Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs
- The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state...
- Tags: Citizens LLC, Telephony, Unified Communications, IP Telephony, Montana, E-mail, Web Conferencing, VOIP, Telecommuting, Microsoft Windows Active Directory, Telecommunications, Instant Messaging, Collaboration, Online Communications, Internet, Networking, Human Resources, Workforce Management, Directory Services, Enterprise Software, Software
- Case studies 2009-09-23
- The best VoIP solution is ...
- What about hosted?Wondering if you guys would be willing to discuss the most obvious omission... hosted. It's like choosing which car to buy when its cheaper to take a limo.RE: The best VoIP solution is ...Your article was only comprehensive if you consider just the IP-PBX and desktop telephone;...
- Tags: Session Initiation Protocol (SIP), Telephony, TELECOMMUNICATIONS, Fax, Zultys, Voice Mail, VoIP Solution, AC power, SIP, VoIP
- Discussion threads 2009-09-22
- ShoreTel gives Skype's enterprise plans a lift
- ShoreTel, a big enterprise telephony player, has just given Skype's business plans a boost. ShoreTel said Wednesday (statement, Skype blog, Techmeme) that it is interoperable with the beta version of Skype for SIP, which launched in March. SIP stands for Session Initiation Protocol, which is a standard...
- Tags: SIP, Skype Technologies S.A., ShoreTel, Session Initiation Protocol (SIP), Emerging Technologies, Larry Dignan
- Blog posts 2009-09-09
- Global Bio Innovation Firm Transforms Communications With New Unified Solution
- Denmark-based Novozymes develops enzymes designed to improve industrial processes for corporations. The company, which markets more than 700 different products worldwide, has 5,000-plus employees who work in 35 global offices. Because workers are based in different locations and time zones with limited overlap in working hours, they required more effective...
- Tags: Unified Communications, Microsoft Corp., E-mail, Collaboration, Productivity, Online Communications
- Case studies 2009-09-01
- Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times
- Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and collaborate while maximizing your existing communications infrastructure. This white paper discusses how businesses can reduce out-of-pocket expenses by reducing travel expenses and conferencing service charges...
- Tags: Unified Communications, Microsoft Corp., Collaboration, Telecom & Utilities, Telecommunications
- White papers 2009-08-07
- Nortel's carcass is in high demand
- Who would have thought Nortel would be more popular in bankruptcy than as a going concern? A lot of companies want Nortel's assets, which have the potential to raise a ruckus in the tech market. Emerging signs of Nortel's popularity: Avaya plans to pay...
- Tags: Research In Motion Ltd., Nortel Networks Corp., Litigation, Asset Management, Personal Finance, Business Operations, Operational Planning, Larry Dignan
- Blog posts 2009-07-22
- Alaskan Firm Taps Microsoft Partners to Save $1 Million With Unified Communications
- Alutiiq serves customers worldwide with construction, IT, and other services. By 2008, it needed to upgrade its IP-based telephony system, but its existing vendor was unresponsive and upgrade costs were high. Instead, Alutiiq chose Gold Systems, a Microsoft Gold Certified Partner, to deploy Microsoft Office Communications Server 2007 and Microsoft...
- Tags: Unified Communications, Microsoft Corp., Alutiiq, Collaboration, Microsoft Office, Office Suites, Software
- Case studies 2009-07-01
- Cisco Live! - CEO Chambers on Collaboration Business Value
- The above video clips from my handheld Flip are from John Chambers Cisco Live! keynote address today and are specifically two edits about Cisco's strategic perspective on collaboration and Web 2.0 technologies in the enterprise. In the second edit Chambers talks about Cisco's business architectural re-engineering...
- Tags: Web, Collaboration, Network, Cisco Systems Inc., Web 2.0, Internet, Oliver Marks
- Blog posts 2009-06-30
- Unified Communications: IP Networks, Connecting People Any Time, Any Where
- Business communications in today's work culture is having a significant impact on how companies and people operate. People want information right now, want to share complex applications to brainstorm ideas, make decisions, etc. This is driven by global workforce, rapid travel and faster business cycles. Applications like instant messaging, IP...
- Tags: Network, Unified Communications, IP, Cisco Systems Inc., IP Network, Collaboration, VOIP, Networking, Telecommunications
- White papers 2009-06-26
- Video Telephony: Completing the Picture of Unified Communications Video Telephony: Completing the Picture of Unified Communications Effectiveness
- Unified communications UC is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. IDC defines unified communications as a solution platform that adds advanced IP telephony calling...
- Tags: Telephony, Unified Communications, Video, Tandberg, Collaboration, VOIP, Telecommunications, Networking
- White papers 2009-06-17
- Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2
- In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time...
- Tags: Nortel Networks Corp., Microsoft Office, Unified Communications, Communications Server, Server, Microsoft Corp., Microsoft Office Communications Server, Collaboration, Telecommunications
- White papers 2009-06-09
- Law Firm Ensures Mission-Critical Communication With Unified Messaging
- Winston & Strawn LLP is an international law firm that manages business-related legal issues. With more than 2,000 personnel, it places significant emphasis on technology and teamwork in an effort to respond quickly and effectively to its clients' needs. "Communication is mission critical," asserts the Chief Information Officer at Winston...
- Tags: Unified Messaging, Microsoft Exchange Server, Law Firm, Messaging, Microsoft Corp., Litigation, Groupware, VOIP, Instant Messaging, Collaboration, E-mail Servers, Business Operations, Enterprise Software, Software, Telecommunications, Networking, Internet, Online Communications
- Case studies 2009-06-01
- Automobile Company Cuts Communications Costs by 50 Percent With Unified Solution
- Automobilgesellschaft Weilbacher, an authorized Mercedes-Benz sales and service company in Germany, has five locations throughout the country and nearly 200 employees. Each day, the company receives more than 300 customer calls, which are routed through a central call center. The company had a mix of IP telephony systems supporting its...
- Tags: Customer Service, Unified Communications, Employee Productivity, Microsoft Corp., Collaboration, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Software, Marketing
- Case studies 2009-06-01
- IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite
- Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Founded in 1994, the company has more than 3,000 customers worldwide and is headquartered in Indianapolis, Indiana. Interactive Intelligence has long recognized the benefits of building its contact center, enterprise...
- Tags: Communications Software, Interactive Intelligence, Collaboration, All-in-One, Contact Center, IP, Microsoft Corp., Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, Telecommunications, It Operations, Enterprise Software, Software
- Case studies 2009-06-01
- Implementing Cisco's Web 2.0 Collaboration Technologies
- While changes and improvements in information technology and telephony will very likely continue, today the benefits of Cisco's Web 2.0 Collaboration integrated with Unified Communication can provide large benefits in improved productivity, less wasted time, and better quality of customer service for many organizations. This white paper explains why the...
- Tags: Benefits, Cisco Systems Inc., Global Knowledge, Human Resources, Internet, Web, Web 2.0
- White papers 2009-05-20
- The Real Reason Why Acme Packet Bought Covergence
- Last week the SBC market was shaken up when Acme Packet purchased Covergence, Inc. At first glance, this would seem to be a simple consolidation play with a large competitor purchasing a smaller rival. Yet behind the scenes, Covergence gives Acme Packet some important strategic technologies that could ultimately enable...
- Tags: Acme Packet, Covergence Inc., Covergence Acquisition, Service-Oriented Architecture (SOA), Telephony, VOIP, Collaboration, Web Services, Middleware, Enterprise Software, Software, Networking, Telecommunications, Dave Greenfield
- Blog posts 2009-05-06
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