unified communications Resources

Related Tags: Cisco Unified Communications System (54 results)

ZDNet Dictionary Definition

Unified Communications: The real-time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones...; Full Unified Communications Definition >>

ZDNet Resources

Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM: In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing telephony and collaboration costs. Keeping up with change and information overload for companies is becoming much more difficult, but is critical to staying competitive. Listen...; Tags: Collaboration, Telephony, Unified Communications, IBM Corp., Integration, VOIP, Telecom & Utilities, Telecommunications, Networking; Webcasts 2009-10-23
Unified Communications: Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.; Tags: Plantronics, Unified Communications, E-mail, Collaboration, Online Communications; Webcasts 2009-10-12
Applying unified communications: Thuy Ha, director of product management at Qwest Communications, discusses a practical framework for unified communications. Ha explains how to build a foundation on a converged network, then add layers such as mobility, conferencing and collaboration.; Tags: Collaboration, Thuy Ha, unified communications, converged network; Sponsored whiteboards 2009-10-01
Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs: The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state...; Tags: Citizens LLC, Telephony, Unified Communications, IP Telephony, Montana, E-mail, Web Conferencing, VOIP, Telecommuting, Microsoft Windows Active Directory, Telecommunications, Instant Messaging, Collaboration, Online Communications, Internet, Networking, Human Resources, Workforce Management, Directory Services, Enterprise Software, Software; Case studies 2009-09-23
Study: unified communications doesn't deliver -- yet: The challenge: establishing baselines to measure unified communication gains by Joe McKendrick; Tags: Baseline, Unified Communications, Collaboration, Joe McKendrick; Blog posts 2009-08-25

Mobility Enables True Unified Communications: Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Download this whitepaper to see how NEC can partner with you to improve your communication bottlenecks.; Tags: Unified Communications, Mobility, NEC Corp., Wireless And Mobility; White papers 2009-08-21
Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times: Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and collaborate while maximizing your existing communications infrastructure. This white paper discusses how businesses can reduce out-of-pocket expenses by reducing travel expenses and conferencing service charges...; Tags: Unified Communications, Microsoft Corp., Collaboration, Telecom & Utilities, Telecommunications; White papers 2009-08-07
Integrating the Cisco Unified Presence Server in Your Unified Communications Network: Have you ever sat down and tried to count the times that you've called other people, just to get a busy tone? Or, maybe you've tried to send them an Instant Message just to sit there and wait forever for a response and didn't know why? In this white paper,...; Tags: Cisco Systems Inc., Collaboration, Global Knowledge, Instant Messaging, Internet, Online Communications, Server, Unified Communications; White papers 2009-08-06
Microsoft Cuts Travel Costs by 10 Per Cent With Unified Communications Solution: With operations in 23 countries, employees at Microsoft Central and Eastern Europe spend much of their time travelling. While keeping in touch with customers and partners is crucial, travel expenses are high. Microsoft needed to cut costs and chose to deploy a unified communications solution based on Microsoft Office Communications...; Tags: Travel Plc., Unified Communications, Microsoft Corp., Collaboration; Case studies 2009-08-01
The Compelling Case for Conferencing: Organizations are looking for ways to improve their businesses while reducing costs and encouraging environmental sustainability. To meet these goals, many are turning to new software-based conferencing and collaboration solutions like Unified Communications for audio, Web, and video conferencing. Companies using these capabilities report measurable improvements in their corporate performance...; Tags: Unified Communications, Collaboration, Groupware, Enterprise Software, Software; White papers 2009-08-01
College Replaces Conferencing Service With Unified Communications Solution: Canada-based Georgian College offers degrees in fields such as business, engineering, and design. Previously, workers on its 11 campuses communicated mainly by e-mail or phone, hampering long-distance collaboration and isolating workers based on outlying campuses. Employees used a third-party conferencing service, but it required IT department assistance and administration. With...; Tags: Unified Communications, Microsoft Corp., Worker, Collaboration; Case studies 2009-08-01
Insurance Brokerage Saves $3 Million, Boosts Competitiveness With Unified Communications: Extend Health was experiencing 100 percent annual growth and bumping against the scalability limits of its Cisco-based call center. To eliminate those limits, the company turned to a custom solution based on Microsoft unified communications technologies. The solution immediately scaled to support almost twice as many agents as the Cisco...; Tags: Agent, Outsource, Unified Communications, Scalability, Microsoft Corp., Insurance Brokerage, Real Estate, Outsourcing, Insurance, Collaboration, Business Operations, It Operations, Outsourcing & Subcontracting, Corporate Insurance; Case studies 2009-07-29
Dubai Becomes First Government Agency to Adopt Unified Communications Tools: The Executive Council of Dubai is responsible for supporting implementation of the Government of Dubai's strategic plans. As a champion of e-government, the council sets the pace for other departments to follow. In 2008, the organisation became the first government body in the United Arab Emirates UAE to implement unified...; Tags: Dubai, Agency, Unified Communications, Microsoft Corp., Collaboration, E-government, Government; Case studies 2009-07-21
Checklist: Enterprise Unified Communications: This comprehensive buyer's checklist will help you ask the right questions of potential vendors and providers of call center solutions. The more information you can give a prospective vendor, the better they'll be able to tailor or recommend a VoIP solution that can truly benefit your company...; Tags: Checklist, Unified Communications, Focus Co, Call Centers, VOIP, Telephony, Telecommunications, Collaboration, Customer Relationship Management (CRM), It Operations, Networking, Enterprise Software, Software; White papers 2009-07-17
Connecting the Enterprise: CDW's 2009 Unified Communications Tracking Poll: In today's economically challenging times, IT departments, big and small, are looking for ways to boost productivity and efficiencies, while managing operating costs. CDW's new tracking poll, which surveyed 766 IT professionals who work on unified communications UC or component technologies in business, government, higher education,...; Tags: Unified Communications, CDW Corp., Collaboration, Government; White papers 2009-07-08
Alaskan Firm Taps Microsoft Partners to Save $1 Million With Unified Communications: Alutiiq serves customers worldwide with construction, IT, and other services. By 2008, it needed to upgrade its IP-based telephony system, but its existing vendor was unresponsive and upgrade costs were high. Instead, Alutiiq chose Gold Systems, a Microsoft Gold Certified Partner, to deploy Microsoft Office Communications Server 2007 and Microsoft...; Tags: Unified Communications, Microsoft Corp., Alutiiq, Collaboration, Microsoft Office, Office Suites, Software; Case studies 2009-07-01
Software Maker Enhances Product Line With Unified Communications Technologies: Fortek Computers makes software that helps emergency response organizations manage incoming calls, incident information, and other data. Fortek integrated core technologies from Microsoft Office Communications Server 2007 R2 into its product line to help its customers enhance communications with frontline resources and key personnel, improve emergency response times, and reduce...; Tags: Software, Unified Communications, Emergency Response, Security; Case studies 2009-07-01
Nonprofit Improves Employee Productivity With Unified Communications Add-Ons: The Swiss Council for Accident Prevention bfu uses Microsoft Office Communications Server 2007 R2 for unified communications. It saw an opportunity to develop custom applications to extend functionality and provide integrated data for outgoing and incoming phone calls. Now bfu employees are more productive because they have easier call-initiation procedures...; Tags: Unified Communications, Microsoft Corp., Collaboration; Case studies 2009-07-01
Unified Communications: IP Networks, Connecting People Any Time, Any Where: Business communications in today's work culture is having a significant impact on how companies and people operate. People want information right now, want to share complex applications to brainstorm ideas, make decisions, etc. This is driven by global workforce, rapid travel and faster business cycles. Applications like instant messaging, IP...; Tags: Network, Unified Communications, IP, Cisco Systems Inc., IP Network, Collaboration, VOIP, Networking, Telecommunications; White papers 2009-06-26
Video Telephony: Completing the Picture of Unified Communications Video Telephony: Completing the Picture of Unified Communications Effectiveness: Unified communications UC is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. IDC defines unified communications as a solution platform that adds advanced IP telephony calling...; Tags: Telephony, Unified Communications, Video, Tandberg, Collaboration, VOIP, Telecommunications, Networking; White papers 2009-06-17