Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Leading Video and Game Rental Chain Solves Forecasting and Scheduling Challenges Through Workforce Management
- Blockbuster Inc., is a leading global provider of in-home movie and game entertainment with approximately 8,000 stores throughout the Americas, Europe, Asia and Australia. At Blockbuster stores, appropriate staffing levels are crucial to providing top customer service. Understaffing has a severe impact on customer service and can result in abandoned...
- Tags: Workforce Management, RedPrairie, Blockbuster Inc., Video, Forecasting, Understaffing, Product Marketing, Games, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Personal Technology, Enterprise Software, Software
- Case studies 2007-11-13
Additional Resources
- Outsourcing Your Infrastructure: Ten Points to Consider When Making the Move
- Tighter budgets, understaffing, and increased demands to help grow the business and to meet higher service level guarantees are forcing many IT departments to rethink their infrastructure strategy. One solution that helps in all of these areas is outsourcing. The advantage to offloading the ...
- Tags: Information Technology, Outsource, Verio Inc., Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2008-08-22
- Gang of sniffers provided tech support with a smile
- Computerworld gets a kick out of the world of black tech support as opposed to the black market revealed in the indictment of an international band of online thieves who cracked into nine retailers and stole millions of credit cards. Mastermind Albert Gonzalez was happy to recompile...
- Tags: information technology, retail company, ftc, retail, security, richard koman
- Blog posts 2008-08-08
- JetBlue cancellations strands thousands in New York
- JetBlue cancellations strands thousands in New YorkKind of goes back to an earlier questionhave computers really made our lives better? Now with virus's, crackers, trojan horses and bad programming, it seems that incompetence is acceptable and below standard service the norm.Pretty sad really. Ironically the best service I get is...
- Tags: Tools & Techniques, Product marketing, Development tools, software, JetBlue Airways Corp.
- Discussion threads 2007-06-29
- Quality of service: Seven steps to success
- Quality of service: Seven steps to success"Minimal overhead"... Just a reminder to the world,300 million Americans plus how many billions that compose the rest... Is it not better to have something for people to do, than to cut corners by understaffing and using weaker quality materials for the...
- Tags: Tools & Techniques, Outsourcing, Strategy, game, QoS, software, Microsoft Corp.
- Discussion threads 2006-08-30
- Shorter hours in software
- Shorter hours in softwareNO WONDERM$ is missing their LongShot deadline . . . ;)Even a jackass needs a breakwhen plowing the fields. It is my expirience that when deadlines are not met it is not my workers fault it is mine. I own the business BTW. I...
- Tags: Tools & Techniques, Recruitment & Selection, Microsoft Corp., restraint, Noone, software, job
- Discussion threads 2005-02-22
- << Previous
- page 1 of 1
- Next >>
Popular Sanity Saver Videos
White Papers and Webcasts
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
When you transition from your existing Red Hat environment to SUSE Linux Enterprise from Novell, you can recognize dramatic cost savings, perhaps as much 50%
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
