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- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer
- Blog posts 2009-10-14
- Apple cuts 1,600 retail jobs
- Apple cuts 1,600 retail jobsApparently same SEC filing Apple ADDED R&D jobs. MacDailyNews notes that in the same SEC filing Apple added jobs in other depts. namely R&D. But of course Apple cutting jobs is a lot more exciting and makes all the headlines (must say that this article here...
- Tags: Recruitment & Selection, tech media, Jason, Apple Inc., Microsoft Corp., job
- Discussion threads 2009-04-24
- Enterprise 2.0 promise is years off...if it materializes
- Enterprise 2.0 promise is years off...if it materializesLooking at the chartHey, aren't those types of value accruded the same as what they said about SOA? I mean what they said about Net 2.0? Oh I meant to say Web 2.0? I mean cloud computing? Now it's enterprise 2.0? Gee,...
- Tags: NOW IT, Enterprise 2.0, E2.0
- Discussion threads 2009-04-13
- Yahoo's pending reorg: All Bartz has to do is simplify
- Yahoo CEO Carol Bartz is reportedly plotting a major reorganization, according to Kara Swisher at BoomTown. Let's hope she simplifies in a big way. Yahoo feels like it has been reorganizing forever. And guess what happens when you reorg too much? No one has any idea who...
- Tags: Yahoo! Inc., Corporate Governance, Product Development, Public Relations, Internet, Business Operations, Corporate Law, Research & Development, Marketing, Corporate Communications, Larry Dignan
- Blog posts 2009-02-22
- 10 reasons IT certification will be important in 2009
- Guest post: In the midst of staggering business and economic turmoil, you need all the tools at your disposal to help shore up your career prospects. See why TechRepublic's Erik Eckel believes IT certification will become increasingly important for IT pros and the organizations that rely on them. You can...
- Tags: Certification, Information Technology, Organization, IT Certification, IT Certification Program, Quality, Training And Certification, Business Operations, Larry Dignan
- Blog posts 2009-01-02
- CRM 2009 - Companies to Watch For - Second Verse, Different Than the First
- Industry Giants -the New Adults on the Block Most of these might not be surprising to you but they are to me. With maybe the exception of Sage...and NetSuite....and RightNow and.....ah well. I guess they aren't really all that surprising. But to some degree, IBM and Cisco are surprising. ...
- Tags: Strategy, Application, NetSuite Inc., IBM Corp., CRM, Zach, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-12-16
- Gold's Gym Reduces Year-Over-Year Employee Turnover by 27%
- Gold's Gym is the largest co-ed gym chain in the world and the most recognized name in fitness. To maintain the high level of service and expertise that has made them a world leader in fitness, Gold's Gym looked for ways to retool their hiring process to ensure that each...
- Tags: Hiring, Gym, PeopleAnswers, Recruitment & Selection, Human Resources, Workforce Management
- Case studies 2008-11-19
- Express Scripts Uses PeopleAnswers' Software; Turnover Drops 39%
- Express Scripts maintains several call centers in which representatives assist patients and providers with their prescription drug needs. PeopleAnswers' online assessment solution was selected to improve employee retention, reduce the unavoidable expenses of employee turnover across a vast employment network, and thereby maximize the service level in Express Scripts' multiple...
- Tags: Hiring, Call-center, Turnover, PeopleAnswers, Call Centers, Recruitment & Selection, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- Case studies 2008-09-30
- Grumpy old man gets happy--how can this be? Isn't the U.S. economy hopelessly doomed?
- I'm a grumpy old man. It's very easy to get really angry or completely depressed blogging about cleantech, or the need for it. From the global warming arguments to whole nations--like my own and China--stubbornly refusing to move to new technologies, this seems to be an era of...
- Tags: U.S., McKinsey & Co., Clean Technology, Energy, Conservation, Deron Lovaas, Greenness, Harry Fuller
- Blog posts 2008-06-05
- Tibco Software And Silicon Valley. . .
- I rarely get to write about Tibco Software, one of the oldest Silicon Valley companies, and one of my favorite companies. The reason I rarely write about Tibco is that Tibco has been my most loyal supporter and sponsor for what I've been doing the last three plus years, publishing...
- Tags: TIBCO Software Inc., Service-Oriented Architecture (SOA), Financial Accounting, Pricing, Strategy, Enterprise Software, Web Services, Software, Finance, Marketing, Management, Tom Foremski
- Blog posts 2008-05-01
- Working in a small business can make you sick
- Working in a small business can make you sickSmall Bus. healthcareI have coverage through my employer a four employee company. He pays half, I pay the other half. It's $2750 a year vs. $5400, so it's better than nothing!One of two things has to happenAnd this is the case for...
- Tags: Vertical industries, Benefits, HEALTHCARE, health care, Blankenhorn, small business
- Discussion threads 2008-04-14
- Buy techies with trust and freedom, not dollars
- Buy techies with trust and freedom, not dollarsLet them playBeing "fair" is much more difficult to achieve than most everything else. First off, only P-types think in terms of fairness (whilst J-types think in terms of morals (right/wrong,black/white)). Most management types are J-types - because of their aptitude to organizing....
- Tags: Strategy, J-type, P-type
- Discussion threads 2008-04-04
- Top Yahoo shareholders could support Microsoft
- Top Yahoo shareholders could support MicrosoftWell, no matter how they do it, Yahoo will lose a lot of good people.But, this deal will keep us entertained for some time to come. First, there will be the long process of the takeover, with important employees leaving at various times, then when...
- Tags: Data centers, Recruitment & Selection, shareholder, Google Inc., Yahoo! Inc., Microsoft Corp.
- Discussion threads 2008-02-15
- Why tech support by chat stinks
- Why tech support by chat stinksYou should try their telephone customer contempt serviceIf you think thats bad, try Dell's customer contempt line. I once spent half an hour on the phone at my cost, trying to get a Dell employee to give me the address of a Dell service centre...
- Tags: Help desk, Call centers, Telecom & Utilities, tech support, Dell Computer Corp., phone
- Discussion threads 2008-01-03
- The peril of panels: Can Web traffic stats be trusted?
- ComScore repeatedly warns in its Securities and Exchange Commission filings that if its statistics can't be trusted its business model is in jeopardy. I'm calling jeopardy. I'm calling a bit of BS too. Why? There's no way that ComScore traffic metrics and what I see internally can be...
- Tags: Panel, TechCrunch, Traffic, ComScore Networks Inc., Marketing Research, Servers, Marketing, Hardware, Larry Dignan
- Blog posts 2007-12-14
- New IT project failure metrics: is Standish wrong?
- The Standish Group's Chaos Report describes two-thirds of IT projects as being "challenged." Now, three academics have published a report suggesting these numbers are flawed, and that only one-third of IT projects actually fail. If this new report is accurate, it represents a significant departure from common perceptions of IT...
- Tags: Project, Volatility, Information Technology, Author, Project Manager, Standish Group, Investment, Strategy, Finance, Management, Michael Krigsman
- Blog posts 2007-12-07
- Just what do techies really need to know?
- Most of our districts have techies in some form or another. I'm talking about the folks who provide direct hardware and software support to end users. Maybe they are just well-trained power/champion users among faculty (hopefully with a stipend of some sort, or just a deep vein of...
- Tags: K-12, Software, Skill, Teacher, Tools & Techniques, Productivity, Internet, Management, Christopher Dawson
- Blog posts 2007-11-25
- The state of Enterprise 2.0
- Industry analysts, CIOs, and business leaders around the world are continuing to try to read the industry tea leaves in 2007 when it comes to the subject of Enterprise 2.0, the increasingly popular discussion of using Web 2.0 platforms in the workplace. The primary topic of interest? Whether Enterprise...
- Tags: McAfee Inc., Social Bookmarking, Enterprise 2.0, Worker, FLATNESSES, Dion Hinchcliffe
- Blog posts 2007-10-22
- ROI is so Business 1.0: not
- As social computing technologies start to make their presence felt in larger enterprises, the ROI question looms large in people's minds. Or rather the CFOs mind. Like it or not, any enterprise project is going to require a check cutting and unless it is something that goes under the departmental...
- Tags: Conversation, Social Computing, ROI, Sales, Assumption, CFO, Forrester Research Inc., Roi/Tco, Social Networking, Finance, Managerial Accounting, Online Communications, Marketing, Advertising & Promotion, Dennis Howlett
- Blog posts 2007-10-01
- A call from a former colleague
- A call from a former colleagueAh yes, the late 80'sIt was just me - and a ComputerVision "low boy" server in a cubicle. The heat it put out was overwhelming - but I took it in stride. I was basically told - there is the computer, make it work. In...
- Tags: Internet service providers (ISPs), Operating systems, Desktops, information technology, emulator, Internet Service Provider, Unix, server, PC
- Discussion threads 2007-09-18
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