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- West Suffolk Hospitals NHS Trust Streamlines Staff Helpdesk Support With Hornbill's Supportworks
- Hornbill Systems has supplied its Supportworks ESP Enterprise Support Platform to West Suffolk Hospitals NHS Trust. The Trust helpdesk provides support to 3,000 staff for all IT systems including the patient administration system, desktop applications and hardware, networking and other peripherals. The helpdesk logs approximately 1200 calls per month, an...
- Tags: Hospital, Supportworks, Hornbill Systems, Trust Helpdesk, Help Desk, Call Centers, It Operations
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Additional Resources
- Is Microsoft's fatal flaw the computer?
- Is Microsoft's fatal flaw the computer?Not realy, their flaw isThey honestly believe they know vastly more than everyone else, refuse to listen, and miss major oportunities.Not a fatal flaw, but MS recognizes the need to change.MS became dominant, the big dog with selling it's and only it's OS on PCs...
- Tags: PRODUCTIVITY, Microsoft Windows, Operating systems, Microsoft Corp., fatal flaw, flaw, computer, operating system
- Discussion threads 2008-10-09
- Have we all become a bunch of anxious, depressed, sleep-deprived irritable stress-heads?
- Let's face it, the last month or so has been a challenge for just about anyone's tolerance of stress and has made even the most "stable" of us question our own emotional and mental health. But I've discovered that IT workers in particular, or anyone who...
- Tags: Sleep, Job, Beverage, Health Care, Computer, Recruitment & Selection, Benefits, Vertical Industries, Healthcare, Food & Beverage, Productivity, Human Resources, Workforce Management, Enterprise Software, Software, Manufacturing, Jason Perlow
- Blog posts 2008-10-08
- Forrester fuels the SAP maintenance price hike debate
- Forrester fuels the SAP maintenance price hike debateSAP MaintenanceSAP is a large company that feels they are bulletproof. They make their money on large accounts, and increasing maintenance is just a money grab in lue of increasing market share in SMB where thay have no clue how to penetrate.RE: Forrester...
- Tags: SAP AG, Forrester Research Inc.
- Discussion threads 2008-10-08
- C'mon, Vista really isn't that bad
- C'mon, Vista really isn't that badRE: C'mon, Vista really isn't that badI agree, it eases the transition from the digital to the physical world for computer users and seems especially geared towards newer computer users and explaining steps and giving more information about the system itself and any software installed....
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, C'MON, Microsoft Corp.
- Discussion threads 2008-10-08
- Forrester fuels the SAP maintenance price hike debate
- The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...
- Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett
- Blog posts 2008-10-07
- Scammers introduce ATM skimmers with built-in SMS notification
- The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...
- Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev
- Blog posts 2008-10-07
- Ask revamps for faster Web search, more relevance
- Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market leader Google. NEW YORK--IAC Corp's Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market...
- Tags: Google Inc., Web, Ask.com, Yahoo! Inc., Internet Search, Channel Management, Mergers & Acquisitions, Marketing, Investment, Finance, Reuters, search, Google
- News items 2008-10-07
- Windows Vista Woes or helping my Grandson with homework
- Considering my background, it's not at all hard to understand how I've become the tech support helpdesk for family, friends and the neighborhood as a whole. I've done my best to accept my lot in life with grace and courage. This time, my Grandson, Steven, was trying to complete a...
- Tags: Microsoft Windows Vista, Microsoft PowerPoint, Laptop Computer, Steven, Microsoft Windows, Linux, Operating Systems, Microsoft Office, Software, Office Suites, Dan Kusnetzky
- Blog posts 2008-10-07
- Bill Gates Leaving Might Help Mend Silicon Valley Fences
- Bill Gates Leaving Might Help Mend Silicon Valley FencesRidiculous assertion that it was caused by Bill Gates!What a ridiculous assertion that Microsoft's 'anti trust' activities were caused by Bill Gates.Ask anyone in Silicon Valley if they agree with this ignorant statement and I don't think you would hear anything but...
- Tags: Bill Gates, Microsoft Corp.
- Discussion threads 2008-10-06
- [Updated video] Bill Gates leaving might help mend Silicon Valley fences
- Here is a short clip from CNET of a tearful Steve Ballmer, CEO of Microsoft, telling employees to personally thank Bill Gates for the opportunity to work at Microsoft and thank him for instilling the culture of Microsoft, its "passion, intensity, and tenacity." ...
- Tags: Silicon Valley, Antitrust, Bill Gates, Video, Microsoft Corp., Corporate Law, Security, Business Operations, Tom Foremski
- Blog posts 2008-10-06
- Yahoo: Shares dip to 5-year low; AOL deal this month?
- Things just keep getting worse for Yahoo. The company's stock reached a five-year low today, closing at $15.31 - or less than half of the $31 per share that Microsoft had offered to pay for Yahoo in February. On top of that, the...
- Tags: Google Inc., America Online Inc., Yahoo! Inc., Business Structures, Financial Accounting, Finance, Sam Diaz
- Blog posts 2008-10-06
- Microsoft reveals buyer for Greenfield Online's survey business
- Microsoft reveals buyer for Greenfield Online's survey businesshmmmThis explains a whole lot. I've been using Greenfield Online for several years, and about a month ago, I started having trouble accessing surveys. I run Linux, and I've been using Iceweasel ("Firefox") to take the surveys. Now suddenly the surveys refuse to...
- Tags: Marketing research, Microsoft Corp., survey, Greenfield Online, survey business
- Discussion threads 2008-10-06
- Eight ways to track your portfolio on the iPhone
- In case you haven't been paying attention, U.S. financial markets are in a tailspin (Dow and AAPL both down 4 6+% today). Securities continue on their relentless roller coaster ride that could make veteran stock brokers lose their lunch. If you'd like to stay more in touch...
- Tags: Apple iPhone, Stock, Apple Inc., Apple iTunes, Analysis, Google Finance, Investment, Digital Music, Digital Media, Finance, Personal Technology, Consumer Electronics, Jason D. O\'Grady
- Blog posts 2008-10-06
- Linux laptops see 4x returns compared to Windows
- Linux laptops see 4x returns compared to WindowsProve itProve its fud,the article is from a vendor that sells linux laptops that did there own study. Thats would make what you said pure liesYou're the Mike Cox for linux.I also suspect that you don't even know linux that well.Message has been...
- Tags: UNIX, Operating systems, OPEN SOURCE, laptop computer, Linux, Microsoft Windows, Linux laptop
- Discussion threads 2008-10-06
- Microsoft launches software for cheap Portuguese laptop
- Microsoft launches software for cheap Portuguese laptopMicrosoft launches software for cheap Portuguese laptopThis is a great plan brought to you by Microsoft. This laptop will run the Microsoft Windows XP operating system allowing these school children to be compatible with the rest of the world. They can share...
- Tags: Notebooks, software, laptop computer, cheap Portuguese laptop, Portuguese laptop, Microsoft Launches, Microsoft Corp.
- Discussion threads 2008-10-03
- The cost of doing business in China: Privacy
- There's a good amount of scuttlebutt today on a report that highlights how the Chinese government is monitoring Skype traffic for keywords that may offend the Communist party. The report in question Techmeme, Breaching Trust: An analysis of surveillance and security practices on China's Tom-Skype platform, details...
- Tags: China, Monitoring, Privacy, Skype Technologies S.A., Tom-Skype, Larry Dignan
- Blog posts 2008-10-02
- HelpDesk for Outlook and SharePoint (exe)
- HelpDesk for Outlook and SharePoint connects Outlook to SharePoint and takes advantage of the best of the two Microsoft products. This a new help desk application from kalmstrom.com Outlook solutions. Can be used for many kinds of issue tracking and user support. The software is safe for the future, since...
- Tags: Microsoft SharePoint, Kalmstrom, Help Desk, Call Centers, Microsoft Outlook, Groupware, Collaboration, Microsoft Office, Enterprise Software, It Operations, Office Suites, Software
- Software downloads 2008-10-02
- Are you a whitelist or a blacklist guy?
- Are you a whitelist or a blacklist guy?Whitelist.With one home office and 100 branch offices, they all go through two different Squid proxy servers to hit the Internet. I have a file, named white by the way, that contain the URL's they are allowed to hit. It would be nice...
- Tags: INTERNET, Cyberthreats, Viruses and worms, SECURITY, whitelist, blacklist guy
- Discussion threads 2008-10-01
- Stallman vs. the cloud computing tidal wave
- Stallman vs. the cloud computing tidal waveStallman sounds panicIf FOSS folks believe they can compete with proprietary software, why not build their own FOSS cloud and then take the battle right to the other proprietary cloud platforms?Ever been in a restaurant kitchen ?How old is the food ? Where have...
- Tags: TVs, TV & Home Theater, Cable, OPEN SOURCE, Stallman, cloud computing, tidal wave, TV
- Discussion threads 2008-10-01
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