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- Transportation Company Improves Customer Experience With Contact Center Consulting
- A large transportation company's customer contact center was facing difficulties in servicing the thousands of calls it received daily. Although they believed they had enough agents to handle their call volume, calls were remaining in queue for extended periods of time and many were dropping. The center was not achieving...
- Tags: Transportation Company, Verizon Communications Inc., Customer Experience, Transportation, Call Centers, It Operations
- Case studies 2008-04-01
- Charter Log Software 2.13 (Windows)
- Charter transportation companies, school bus operators, limo services and airport transportation companies use this software to manage customers, contacts, price lists, and points of interest. It schedules trips, helps you allocate resources. Quote trip prices, confirm trips, invoice and collect from customers. View a customer's trip history instantly.
- Tags: Transportation Company, Microsoft Windows, Tools & Techniques, Operating Systems, Software, Management
- Software downloads 2000-05-31
- Australian Transportation Company Utilizes Red Hat Enterprise Linux to Increase Efficiency and Lower Costs
- One of Australia's largest transportation companies, Patrick Corporation is an integrated chain of complimentary businesses that specializes in the land-based collection, distribution, and storage of cargo within Australia and for imports and exports. The company wanted to continually increase efficiency by finding an operating system that was as reliable as...
- Tags: Enterprise Linux, Red Hat Enterprise Linux, Red Hat Inc., Transportation Company, Open Source, Linux, Operating Systems, Software
- Case studies
Additional Resources
- AOL: Will Armstrong get any honeymoon?
- Time to send out some free AOL signup disks ntntGood Bye AOLThe sooner AOL is just a shadow in the rear-view-mirror of technological history, the better.Since day one they were a success because of aggressive marketing not due to providing anything of any value to their customers.When they bought Time...
- Tags: Transportation, America Online Inc.
- Discussion threads 2009-11-19
- Attention renewable energy developers: Grant fund seeks applications
- Transportation and logistics company seeks grant applications for alternative energy projects. by Heather Clancy
- Tags: Developer, Alternative Energy, Renewable Energy, Supply Chain, Transportation, Telecom & Utilities, Business Operations, Heather Clancy
- Blog posts 2009-11-09
- 2010 Infiniti QX56
- Photo gallery:2010 Infiniti QX56Compared with sporting and agile cars such as the Infiniti G37 and FX50, the 2010 Infiniti QX56 is an odd throwback, a journey into yesteryear before the first hybrids strode the earth. Built on a truck frame, it rides like a railway car. The engine, big enough...
- Tags: Infiniti QX56
- Product reviews 2009-10-30
- GM to sell small electric car for less than $6,000
- it would be nice......if GM would sell these cars in North America...just my two centsRE: GM to sell small electric car for less than $6,000It aggravates me. Why is the US the last one to get this type of innovation that is affordable. I WANT ONEOh yeah people in a...
- Tags: car, General Motors Corp., electric car, small electric car
- Discussion threads 2009-10-15
- Microsoft targets cities, government agencies with carbon emissions accounting tool
- Late last week, I posted a blog with a list of vendors that are producing carbon emissions and carbon portfolio management tools. Well, you can add another company to that list: Microsoft. Actually, Microsoft's latest play in the carbon emissions software space comes in partnership with an Australian company,...
- Tags: Accounting, Microsoft Corp., Tool, Carbon Emission, Heather Clancy
- Blog posts 2009-10-05
- Collaboration Strategy Shortcomings? Whack the Community Manager
- There's been a good flow of conversation around the role of 'community management' in large companies recently, with an underlying idea that although it's a tough job things will work out if the right people are involved, although Dennis Howlett recognises the danger of burn out....
- Tags: Exec, Community Manager, Underling, Underlings, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-10-03
- Cleantech draws more investments in Q3
- Investment globally were again for the cleantech sector, markking further rebound from the beginning of this year which began glumly. Cleantech Group says total Q3 investments were nearly $1.6 billion. Overall investments in cleantech were up 10% from Q2 but still lagging compared to Q3 in 2008, just...
- Tags: Investment, Clean Technology, Cleantech Group, Harry Fuller
- Blog posts 2009-09-30
- TripMan Elite 1 build 527 (Windows)
- Top of the line Transportation Management Software with many integrated features. Software includes trip sheets, reservation forms, billing info, commission rates, referral percentages, multi clients for one billed company, individual billed account, Credit Cards on file. Pay drivers & farm outs hourly, flat rate or pay a percentage. Bill your...
- Tags: Billing, Commission, Client, Microsoft Windows, IRIS Systems, Transportation, Sales Force Management, Sales
- Software downloads 2009-08-18
- 230 MPG. 367 MPG. Pick a number and market it! Doubts are voiced.
- What difference does it make?I mean seriously, what if its only half that, its still better than anything you can buy today. As to the "hype", is this the first time you have heard marketing hype?Wow, Polarized Vote OptionsSeems like the vote options are either, "It's really good/the next...
- Tags: MPG, General Motors Corp., U.S. Environmental Protection Agency
- Discussion threads 2009-08-14
- Microsoft admits the obvious but not the truth
- Microsoft admits the obvious but not the truthObviousMicrosoft reminds me is so many ways of General Motors of the 1970's. I suspect that the end result will be much the same. Companies, like countries and people have life cycles.Still not convinced about open sourceAs a consultant dealing with...
- Tags: UNIX, Operating systems, people resource, Microsoft Corp., Linux, open source
- Discussion threads 2009-08-05
- Hansol CSN Enhances Global Logistics Planning, Improves Customer and Partner Communications
- Founded in 1994, Hansol CSN began life as the logistics affiliate of Korean paper manufacturing conglomerate Hansol Group. Ensuring on-time delivery is essential in the logistics industry. To ensure it could meet delivery deadlines for local and international customers, Hansol CSN implemented a new logistics information management system based on...
- Tags: Global Logistics Inc., Oracle Corp., Logistics, Hansol CSN, Supply Chain, Portals, Business Operations, Internet
- Case studies 2009-08-01
- Oriental Overseas Container Line Cuts Development Cycle by 50%
- OOCL leads the container transportation industry in its use of technology. In 2007, the company was looking for a more efficient and cost-effective way to improve response times in its core container line and logistics applications, and online subsidiary portal services. OOCL implemented a Java-based distributed query cache framework, which...
- Tags: Oracle Corp., OOCL, Transportation, Portals, Web Technology, Supply Chain, Software Development, Internet, Business Operations, Software/Web Development
- Case studies 2009-08-01
- McKinsey: Saving energy could have huge economic impact
- Forget carbon footprint measures for a moment. How much money could be poured back into the U.S. economy if people spent more time worrying about wasted energy consumption? McKinsey & Company has come up with a number in a new report about "unlocking energy efficiency in the...
- Tags: Energy Efficiency, McKinsey & Co., Energy Consumption, Heather Clancy
- Blog posts 2009-07-31
- Pivot3 - a different take on unified computing
- Pivot3's Lee Caswell and I spoke about a different take on unified computing architectures and storage centric computing. Lee and I crossed paths while he was with Sun Microsystems. Furthermore, Pivot3's take includes memory virtualization/distributed caching elements as well. Here's how Pivot3 describes itself ...
- Tags: Network, Environment, Pivot3, Storage, Servers, Networking, Hardware, Dan Kusnetzky
- Blog posts 2009-07-31
- Rethinking virtualization: Why enterprises need a sustainable virtualization strategy over hodge-podge approaches
- Rethinking virtualization: Why enterprises need a sustainable virtualization strategy over hodge-podge approachesRedHat's Xen is good enough for usSorry I didn't learn much from this other than how cool HP is and their business partners. But I'll share what we know. We're a large transportation company in north America.We've got...
- Tags: LANs, Outsourcing, Storage area networks (SAN), Storage management, physical server, Rethinking virtualization, virtualization strategy, server, virtualization
- Discussion threads 2009-07-14
- Driver's Ed: Wireless fleet technology targets emissions reductions, fuel savings
- Can an investment in wireless fleet management or emissions technology help your company achieve some of its green IT goals? That's the bet that the City of Napa, California, is making with an installation of products from Networkfleet, which is a wholly owned subsidiary of automotic services...
- Tags: Vehicle, Wireless, Navman Wireless, Transportation, Smb/Sme, Wi-Fi, Wireless And Mobility, Heather Clancy
- Blog posts 2009-07-07
- Oracle's FusionFest: BEA underneath, dogfood, Sun on the horizon
- Oracle's FusionFest: BEA underneath, dogfood, Sun on the horizonRE: Oracle's FusionFest: BEA underneath, dogfood, Sun on the horizonOracle is my no means alone on the total IT stack/provider quest. IBM has been hellbent for decades (lost the second wave of the OS wars, got love for Linux). And Microsoft has...
- Tags: FusionFest, Oracle Corp., BEA Systems Inc., Sun Microsystems Inc.
- Discussion threads 2009-07-04
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