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Towngas Optimizes Customer Service Capabilities With BMC Software: Towngas is a leading energy utility company in Hong Kong and China, managing production and distribution of gas to almost 1.5 million households and businesses. The challenge was to maintain and extend superior customer service culture by ensuring high availability, responsiveness, and reliability across all key customer-related IT systems After...; Tags: BMC Software Inc., Customer Service, Towngas, It Management, It service Management; Case studies
Towngas Optimizes Customer Service Capabilities With BMC PATROL Management Solutions: Hong Kong and China Gas Company Limited known as Towngas is a leading utility in Hong Kong and China, supplying gas for almost 1.5 million households and businesses throughout Hong Kong. For the Towngas information technology department, the primary challenge was to build, manage and maintain a technical environment that...; Tags: BMC Software Inc., Customer Service, BMC Patrol, Hong Kong, Towngas, It Management, It service Management; Case studies

The Hong Kong and China Gas Company Limited Optimizes Customer and Field Service Operations: The Hong Kong and China Gas Company Limited Towngas, a leader in the Hong Kong and China utility market, is focused on providing the highest level of customer service in a rapidly expanding business environment. Towngas - focused on providing superior customer service - sets quantified targets for service quality...; Tags: Oracle Corp., Service Operation, Hong Kong, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies