touchpoint Resources

Sponsored White Papers, Webcasts, and Downloads

TouchPoint (exe): TouchPoint is a Web-based visitor management and office administration software,which is integrated with business card scanner, digital pen, bar coder, camera, and visitor badge printer. Modules include visitor management, contractor management, gate pass management, material management, courier management, key management, and vehicle management. It also has capability for other languages...; Tags: management, cogent innovations, scanners, rfid, printers, workforce management, hardware, peripherals, wireless, security, biometrics, human resources; Software downloads 2008-02-19
SAP's Peter Zencke: Inside Business ByDesign: SAP's Peter Zencke: Inside Business ByDesigniKnowWare enables SaaS personalization PLUS VIDEOStarting in 2002 iKnowWare was well on its way empowering SMB's to connect each business touchpoint in their language. Not changing the way you do business but powering you to do business your way. Personalization increases adoption and...; Tags: software as a service (saas), corporate communications, iknowware, sap ag, peter zencke; Discussion threads 2007-10-03
Touchpoint Gallery (exe): View your favorite digital photos on the pages of an elegant 3D photo album or on the walls of a beautiful virtual art gallery. Watch your photos while you work or play, enjoy them as your default Windows screen saver, and use them to automatically change your wallpaper. Touchpoint Gallery...; Tags: 3d, flickr, photograph, rss, internet; Software downloads 2007-05-10
Improving Contact Centers Through Operational Processes: Contact centers remain the crucial touchpoint in customer relationship management. To help their companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes - in addition to customer delivery processes - helps contact centers meet these...; Tags: contact center, electronic data systems corp., call centers, customer relationship management (crm), it operations, enterprise software, software; White papers 2005-10-01
Automatic for the people: IBM just announced new autonomic computing technologies that can be invoked by developers using Web services. The new technologies are available to developers at no cost, through the IBM alphaWorks Website. The two new autonomic technologies include "Policy Management for Autonomic Computing," an infrastructure tool that provides self-management and...; Tags: autonomic computing, ibm corp.; Blog posts 2005-03-13

Customer-Centric CRM: Fully Optimizing CRM: Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...; Tags: rightnow technologies, crm, advertising & promotion, customer relationship management (crm), enterprise software, marketing, software; White papers 2004-09-01
Office Depot: A Destination for Office Supplies and E-Business Expertise - Building Multi-Touchpoint Relationships With Customers and Vendors by Integrating Business Processes: Founded in 1986, Florida-based Office Depot has grown into one of the world's largest office supplies retailers, with 47,000 employees and customers in the US and 20 other countries. But in a maturing marketplace, Office Depot was facing rising costs and low margins. Opening and managing office supply superstores was...; Tags: business process, microsoft office, office depot inc., e-business, ibm corp., web technology, e-business/e-commerce, internet; Case studies
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management: Brescia City Council in Italy has deployed new IT infrastructure to improve communications with local citizens and businesses. Microsoft Content Management Server 2002 was chosen to enhance the management of online resources. Now, each operational division maintains and publishes its own Web content, reducing costs and ensuring fast updates of...; Tags: microsoft corp., portals, content management, customer relationship management (crm), enterprise software, internet, software; Case studies
Collaborative Support Solution to Resolve Problems Faster, Raise Employee Satisfaction: Pacific Life Insurance Company provides life insurance products and other investment products to individuals and businesses. In 2006, the company purchased a solution to more efficiently manage electronic documents and automate its compliance with records retention policies. Pacific Life turned to Microsoft Office SharePoint Portal Server 2003 and Meridio eDRM....; Tags: employee satisfaction, microsoft corp., insurance, records management, financial planning, managerial accounting, enterprise software, business operations, corporate insurance, finance, software; Case studies