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	<title><![CDATA[touchpaper Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to touchpaper]]></description>
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		<title><![CDATA[Global Leader in IT Business Management Irons Out Its Email Security Problem]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=925801]]></link>
		<description><![CDATA[Touchpaper provides round-the-clock support services and software to thousands of customers around the globe. Maintaining high levels of customer service requires effective and efficient communications tools such as email. Although Touchpaper had an anti-spam solution in place, the software was struggling to keep up with the evolution of spam-based messaging...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 29 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/anti-spam.html"><![CDATA[Anti-spam]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail+security.html"><![CDATA[E-mail Security]]></category>
		<category domain="http://updates.zdnet.com/tags/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper.html"><![CDATA[Touchpaper]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberthreats.html"><![CDATA[Cyberthreats]]></category>
		<category domain="http://updates.zdnet.com/tags/spam.html"><![CDATA[Spam]]></category>
		<category domain="http://updates.zdnet.com/tags/viruses+and+worms.html"><![CDATA[Viruses And Worms]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/spam+and+phishing.html"><![CDATA[Spam And Phishing]]></category>
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		<title><![CDATA[Touchpaper Leverages Net Conferencing for Global Communication]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993641]]></link>
		<description><![CDATA[With over 20 years of experience across the U.K., Europe, U.S., and Asia-Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management ITBM solutions. As Touchpaper's target market and solution offering has broadened, so has demand for fast, cost-effective, timely, and convenient internal and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/reseller.html"><![CDATA[Reseller]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper.html"><![CDATA[Touchpaper]]></category>
		<category domain="http://updates.zdnet.com/tags/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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		<title><![CDATA[Touchpaper and Mid-Market SLM]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176225]]></link>
		<description><![CDATA[In early 2006, Touchpaper announced its new IT Business Management ITBM suite - bringing ITIL-oriented IT service management and Service Level Management SLM to the mid-market. Touchpaper addresses the important Service Support aspects of service management, such as an integral Configuration Management Database CMDB with connection to Incident, Problem, Change,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+management+associates+inc..html"><![CDATA[Enterprise Management Associates Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cmdb.html"><![CDATA[CMDB]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper.html"><![CDATA[Touchpaper]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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