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- Global Leader in IT Business Management Irons Out Its Email Security Problem
- Touchpaper provides round-the-clock support services and software to thousands of customers around the globe. Maintaining high levels of customer service requires effective and efficient communications tools such as email. Although Touchpaper had an anti-spam solution in place, the software was struggling to keep up with the evolution of spam-based messaging...
- Tags: Anti-spam, Information Technology, E-mail Security, Leader, Touchpaper, E-mail, Cyberthreats, Spam, Viruses And Worms, Online Communications, Security, Spam And Phishing
- Case studies 2007-11-29
- Touchpaper Leverages Net Conferencing for Global Communication
- With over 20 years of experience across the U.K., Europe, U.S., and Asia-Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management ITBM solutions. As Touchpaper's target market and solution offering has broadened, so has demand for fast, cost-effective, timely, and convenient internal and...
- Tags: Verizon Communications Inc., Reseller, Touchpaper, Public Relations, Microsoft Office, Sales Strategy, Tools & Techniques, Marketing, Corporate Communications, Office Suites, Software, Sales, Management
- Case studies 2007-07-01
- Touchpaper and Mid-Market SLM
- In early 2006, Touchpaper announced its new IT Business Management ITBM suite - bringing ITIL-oriented IT service management and Service Level Management SLM to the mid-market. Touchpaper addresses the important Service Support aspects of service management, such as an integral Configuration Management Database CMDB with connection to Incident, Problem, Change,...
- Tags: Enterprise Management Associates Inc., CMDB, Touchpaper, Service Level Management, Service Management, ITIL, It Operations, It service Management, It Services
- White papers 2006-03-01
Additional Resources
- Leicestershire Health Informatics Service - All the right connections
- SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service LHIS. Touchpaper's IT Business Management ITBM solution was selected by...
- Tags: Touchpaper Software, SupportWorld Magazine, E-health, It Services, Healthcare
- White papers 2007-07-01
- Deutsche Post - With Touchpaper, the post gets delivered!
- The German Post Office Customer Service Centre is a wholly owned subsidiary of the German Post Office and functions within the organisation as a service and business process outsourcing partner. At the german Post Office Customer Service Centre in Einbeck, Lower Soxony, there is a 270-strong call centre with...
- Tags: Post Office, Phone, Touchpaper Software, German Post Office Customer Service Centre, Business Process Outsourcing (BPO), It Operations
- White papers 2006-09-01
- Pragmatic ITIL: A Panel Debate
- The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert opinion and vendor knowledge regarding the ITIL framework and best practices for service management implementation and consider...
- Tags: Service Management, Touchpaper Software, It Services, ITIL, Strategy, Management
- White papers 2006-08-01
- Technology Audit: Touchpaper Software Plc - IT Business Management Suite
- Touchpaper IT Business Management ITBM is a comprehensive suite of Infrastructure management modules that can be deployed in a standalone manner or as a fully integrated system. ITBM enables measurement of the IT function against the enterprise's strategic and operational goals, represented by Key Performance Indicators KPIs. The company has...
- Tags: Audit, Suite, Information Technology, Touchpaper Software, ITBM, Help Desk, Call Centers, Strategy, It Services, It Management, It Operations, Management, It service Management
- White papers 2006-03-01
- *&^%$ computers!
- Last week some people at a British company called Touchpaper released a study of IT service quality called When it goes wrong: Can IT services rise to the challenge? Swearing is a common response. The general answer is "no", but the report is worth reading because knowing more about what...
- Tags: IT Service, information technology, service desk
- Blog posts 2005-11-14
- Touchpaper Flexible Working (Mobile and Home Workers) Survey
- Working away from the office or at home is not unusual these days but the survey presented in this paper highlights a number of specific issues that make IT a greater challenge for home and mobile workers. When organizations purchase and implement new technologies, they still need to do more...
- Tags: Mobile, Survey, Worker, Touchpaper Software
- White papers 2005-11-10
- IT Business Management: A Strategy for Customer Service in the Future
- Established for over 20 years in Europe, the USA and Asia Pacific, Touchpaper is one of the most respected international providers of IT Service Management ITSM solutions. Operating with a secure financial platform and constantly profitable, Touchpapaer has built up a loyal customer base of 1,700 supporting over 3 million...
- Tags: Strategy, Customer Service, Financial, Information Technology, Europe, Touchpaper Software, Service Level Management, It Services, Financial Accounting, It Operations, It service Management, Finance
- White papers 2005-11-09
- Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)
- The Education Joint IT Unit EJITU is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the...
- Tags: Education, Team, Information Technology, Touchpaper Software, Query Tool, Help Desk, Call Centers, Team Management, It Operations, Management
- Case studies
- Max Bahr Builds on Touchpaper IT Service Management Solution
- Max Bahr Holzhandlung GmbH & Co. KG, a traditional hanseatic business. Over 90% of Max Bahr's employees look after the demands great and small of customers in those stores and are supported by about 350 staff from the company's headquarters. The IT department functions as an internal service provider to...
- Tags: Headquarters, Information Technology, Touchpaper Software, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- Case studies
- HelpDesk: With Touchpaper, the Post Gets Delivered!
- As the subsidiary of Deutsche Post AG German Post Office, Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At Einbeck, located in the Lower Saxony region of Germany, the organisation runs a 270-strong call centre with a hotline available...
- Tags: Germany, Touchpaper Software, Help Desk, Call Centers, Telecom & Utilities, It Operations
- Case studies
- Touchpaper Helps Staffordshire County Council Realise New Vision for IT
- Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...
- Tags: Service Desk, Information Technology, Council, Vision, Touchpaper Software, Staffordshire County Council, It Services, Strategy, Management
- Case studies
- Delivering Greater IT Business Value Through Innovative Support Tools
- The role of IT is changing rapidly as organisations become more complex. IT teams are no longer seen as suppliers of infrastructure, but rather as people who actively support an organisation's overall business objectives. This makes the quality of IT services - and the synchronisation of these services with an...
- Tags: Information Technology, Tool, IT Team, Help Desk, Service Level Management, Strategy, It Operations, It service Management, Management
- Case studies
- Commitment to IT Best Practice
- London Business School is one of the world's top-ranked management education establishments, rated by The Financial Times as fifth in the world and first outside the USA. The existing application did not echo the ITIL processes and, with no ability to hand off support cases between specialist analysts, did not...
- Tags: Software, Information Technology, London Business School, Touchpaper Software, ITIL, Tools & Techniques, It Services, Management
- Case studies
- Increasing Efficiency Through Integration
- Publicis Groupe is a communications agency, which brings together specialists from advertising, relationship marketing and publishing to develop creative work for clients such as Unilever, Nestle, Renault, British Airways, Asda-Wal-Mart, Siemens, United Biscuits and Hewlett-Packard. They needed a robust system that offered flexibility and scalability with a strong focus on...
- Tags: Efficiency, Integration, Touchpaper Software, Publicis Groupe, Help Desk, Call Centers, It Operations
- Case studies
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