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	<title><![CDATA[touchpaper software Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/touchpaper+software.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to touchpaper software]]></description>
	<s:counts start="0" returned="15" found="15" />
	<language>en-us</language>
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		<title><![CDATA[Leicestershire Health Informatics Service - All the right connections]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=305876]]></link>
		<description><![CDATA[SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service LHIS.              Touchpaper's IT Business Management ITBM solution was selected by...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/supportworld+magazine.html"><![CDATA[SupportWorld Magazine]]></category>
		<category domain="http://updates.zdnet.com/tags/e-health.html"><![CDATA[E-health]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/healthcare.html"><![CDATA[Healthcare]]></category>
	</item>
	<item>
		<title><![CDATA[Knowledge Powers the Service Desk]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=271797]]></link>
		<description><![CDATA[Knowledge Management KM has enjoyed something of a chequered history in the corporate arena, with many early implementations failing to live up to full expectations. This is perhaps unsurprising given the high hopes for KM and the practical difficulties that many organizations experienced when trying to effectively create, capture, organize,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
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	<item>
		<title><![CDATA[Deutsche Post - With Touchpaper, the post gets delivered!]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=296355]]></link>
		<description><![CDATA[The German Post Office Customer Service Centre is a wholly owned subsidiary of the German Post Office and functions within the organisation as a service and business process outsourcing partner.  At the german Post Office Customer Service Centre in Einbeck, Lower Soxony, there is a 270-strong call centre with...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/post+office.html"><![CDATA[Post Office]]></category>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/german+post+office+customer+service+centre.html"><![CDATA[German Post Office Customer Service Centre]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Pragmatic ITIL: A Panel Debate]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=256628]]></link>
		<description><![CDATA[The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert opinion and vendor knowledge regarding the ITIL framework and best practices for service management implementation and consider...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Demystifying Sarbanes-Oxley for the Service Desk]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176205]]></link>
		<description><![CDATA[The Sarbanes-Oxley Act of 2002 SOX was passed to protect investors and prevent financial wrongdoing by public corporations, by improving the financial integrity, transparency, and reliability of corporate disclosures. SOX requires corporate officers and managers to not only certify financial results, but to demonstrate that their record-keeping is correct, not...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 10 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://updates.zdnet.com/tags/sarbanes-oxley+act.html"><![CDATA[Sarbanes-Oxley Act]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/cobit.html"><![CDATA[COBIT]]></category>
		<category domain="http://updates.zdnet.com/tags/sarbanes-oxley.html"><![CDATA[Sarbanes-Oxley]]></category>
		<category domain="http://updates.zdnet.com/tags/regulatory+compliance.html"><![CDATA[Regulatory Compliance]]></category>
		<category domain="http://updates.zdnet.com/tags/regulations.html"><![CDATA[Regulations]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/policies+and+procedures.html"><![CDATA[Policies And Procedures]]></category>
	</item>
	<item>
		<title><![CDATA[Technology Audit: Touchpaper Software Plc - IT Business Management Suite]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176223]]></link>
		<description><![CDATA[Touchpaper IT Business Management ITBM is a comprehensive suite of Infrastructure management modules that can be deployed in a standalone manner or as a fully integrated system. ITBM enables measurement of the IT function against the enterprise's strategic and operational goals, represented by Key Performance Indicators KPIs. The company has...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://updates.zdnet.com/tags/suite.html"><![CDATA[Suite]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/itbm.html"><![CDATA[ITBM]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[The Role of ICT in Meeting Local Government Efficiency Targets: A Survey of 80 English Local Authorities]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176207]]></link>
		<description><![CDATA[The survey presented in this paper highlights the need for everyone to focus on ways of improving efficiency in the use of technology in Local Government. Almost everyone agrees that ICT has a pivotal role to play, but there are still uncertainties as to how to leverage support and manageability...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/information+and+communication+technology.html"><![CDATA[Information And Communication Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Touchpaper Flexible Working (Mobile and Home Workers) Survey]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176208]]></link>
		<description><![CDATA[Working away from the office or at home is not unusual these days but the survey presented in this paper highlights a number of specific issues that make IT a greater challenge for home and mobile workers. When organizations purchase and implement new technologies, they still need to do more...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 10 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/worker.html"><![CDATA[Worker]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
	</item>
	<item>
		<title><![CDATA[IT Business Management: A Strategy for Customer Service in the Future]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176219]]></link>
		<description><![CDATA[Established for over 20 years in Europe, the USA and Asia Pacific, Touchpaper is one of the most respected international providers of IT Service Management ITSM solutions. Operating with a secure financial platform and constantly profitable, Touchpapaer has built up a loyal customer base of 1,700 supporting over 3 million...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 09 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/europe.html"><![CDATA[Europe]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Commitment to IT Best Practice]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176214]]></link>
		<description><![CDATA[London Business School is one of the world's top-ranked management education establishments, rated by The Financial Times as fifth in the world and first outside the USA. The existing application did not echo the ITIL processes and, with no ability to hand off support cases between specialist analysts, did not...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/london+business+school.html"><![CDATA[London Business School]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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	<item>
		<title><![CDATA[Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176226]]></link>
		<description><![CDATA[The Education Joint IT Unit EJITU is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/education.html"><![CDATA[Education]]></category>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/query+tool.html"><![CDATA[Query Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Increasing Efficiency Through Integration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=176234]]></link>
		<description><![CDATA[Publicis Groupe is a communications agency, which brings together specialists from advertising, relationship marketing and publishing to develop creative work for clients such as Unilever, Nestle, Renault, British Airways, Asda-Wal-Mart, Siemens, United Biscuits and Hewlett-Packard. They needed a robust system that offered flexibility and scalability with a strong focus on...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/efficiency.html"><![CDATA[Efficiency]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/publicis+groupe.html"><![CDATA[Publicis Groupe]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Touchpaper Helps Staffordshire County Council Realise New Vision for IT]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=272686]]></link>
		<description><![CDATA[Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/vision.html"><![CDATA[Vision]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/staffordshire+county+council.html"><![CDATA[Staffordshire County Council]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[HelpDesk: With Touchpaper, the Post Gets Delivered!]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=272687]]></link>
		<description><![CDATA[As the subsidiary of Deutsche Post AG German Post Office, Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At Einbeck, located in the Lower Saxony region of Germany, the organisation runs a 270-strong call centre with a hotline available...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/germany.html"><![CDATA[Germany]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Max Bahr Builds on Touchpaper IT Service Management Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=272688]]></link>
		<description><![CDATA[Max Bahr Holzhandlung GmbH & Co. KG, a traditional hanseatic business. Over 90% of Max Bahr's employees look after the demands great and small of customers in those stores and are supported by about 350 staff from the company's headquarters. The IT department functions as an internal service provider to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/headquarters.html"><![CDATA[Headquarters]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/touchpaper+software.html"><![CDATA[Touchpaper Software]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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