total quality management

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Applying Total Quality Management to Sales

Developing a sales team during a thriving economy is a challenge. When one adds the dynamics of the current economic challenges, it is even more important to be strategic and focused on the mission critical aspects of the business. According to Chally's 2007 World Class Sales Research, the salesperson is...

Tags: Salesperson, Total Quality Management, Sales Strategy, Sales Force Management, Sales

White papers 2009-02-26

Analysis of the Potential of Total Quality Sales Management

Total Quality Management TQM, Six Sigma, Lean and ISO, the data-driven methodologies for eliminating defects in organizations based on standards, measurement, and repeatable processes have provided undeniable success for organizations around the world by eliminating waste and improving productivity. Now Chally has applied the TQM concept to Sales. TQSalesM is...

Tags: Business Case, Sales Management, Analysis, Total Quality Management, TQSalesM, Quality, Tqm/Six Sigma/ISO 9000, Sales Strategy, Business Operations, It Operations, Sales

White papers 2009-02-16

Additional Resources

Nook Clarified: Really solid progress for e-readers

Yesterday, I posted a long analysis of what I thought was right and strangely wrong about the Barnes & Noble Nook. Matt Miller today got a clarification about my main concern, which was that Barnes & Noble seemed to have said, according to several published reports, that Wi-Fi would work...

Tags: E-reader, Barnes & Noble Inc., Wireless LANs, Wireless And Mobility, Mitch Ratcliffe

Blog posts 2009-10-21

EvriChart: A Linux Success Story

Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...

Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2009-10-20

How did IT fall so far behind the tech curve?

Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...

Tags: Strategy, Virtualization, cloud computing, Regulatory compliance, Marketing Guy, information technology

Discussion threads 2009-10-19

Going beyond the hype: Identifying Enterprise 2.0 best practices

Learning from Business AdministrationGood points, Dion. The ?enterprise context? is subject in many business models. I think we can learn a lot from so called "integrated management systems" that have been developed in the last decades, e.g. "Total quality management TQM", "European Foundation for Quality Management EFQM" or the one...

Tags: Quality, Strategy, Dion, Enterprise 2.0

Discussion threads 2009-09-18

New York Times memo: We're "not a newspaper company"

Adding my opinion."Finally, our most valuable news organization gets it. This is very encouraging for the future of quality journalism, imho."I neither believe it's our most valuable nor it is quality, imho.If they are just now figuring this out, it might be too little-too late for them. They cannot...

Tags: INTERNET, MSM, quality journalism, New York Times Co.

Discussion threads 2009-09-15

What the EU delay means for Oracle, Sun and us

My Guess, as requested.Insofar as the EU seems to be tardy in the extreme when investigating monopoly considerations (e.g. why have they waited 10 years to tackle M$ about bundling Internet Explorer with Windows?) I would agree with you completely. Why didn't they start proceedings in a timely fashion to...

Tags: Strategy, Backblaze, Oracle Corp., Microsoft Corp., Sun Microsystems Inc.

Discussion threads 2009-09-03

CRMWeb 2.5 (Windows)

CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies. CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service. Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software...

Tags: Customer Service, Customer, Microsoft Windows, CRM, Misoft Systems, CRMWeb, CRM Web, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Sales Force Management, Marketing Research, Enterprise Software, Sales, Software, Marketing

Software downloads 2009-08-11

Savvis on Cisco's Unified Computing System

Bryan Doerr, Chief Technology Officer, Savvis and I communicated about Cisco's Unifed Computing System UCS. Here are his answers to some questions that were posed to him.  Since Savvis currently operates 29 data centers (a total of 1.4 million square feet of space), his views could be seen as...

Tags: Data Center, Virtualization, Environment, Cisco Systems Inc., Savvis Communications, Data Centers, Servers, Storage, Hardware, Data Management, Dan Kusnetzky

Blog posts 2009-07-20

REDI-REFERENCE CLINICAL GUIDELINES FOR PC READER (Mobile)

REDI-REFERENCE CLINICAL GUIDELINES (MARCH2003) gives concise yet complete summaries of the most important national clinical guidelines at your fingertips, and updates those guidelines regularly as new information comes out. ANNALS OF INTERNAL MEDICINE BOOKREVIEW: "Redi-Reference Clinical Guidelines Handbook is a powerful tool for bringing evidence-based medicine to the point of...

Tags: Mobile, Guideline, PC, Desktops, Handhelds, Hardware

Software downloads 2009-07-10

REDI-REFERENCE CLINICAL GUIDELINES 5.1 (Mobile)

REDI-REFERENCE CLINICAL GUIDELINES (January 2005) gives concise yet complete summaries of the most important national clinical guidelines at your fingertips, and updates those guidelines regularly as new information comes out. ANNALS OF INTERNAL MEDICINE BOOKREVIEW: "Redi-Reference Clinical Guidelines Handbook is a powerful tool for bringing evidence-based medicine to the point...

Tags: Mobile, Guideline, Desktops, Handhelds, Hardware

Software downloads 2009-07-08

Victoria University of Wellington Empowers Budget Holders With IBM Cognos

For more than a century, the Victoria University of Wellington Victoria has developed a tradition of strong international links in teaching, research and programmes of national significance and international quality. It needed to an easier way to manage budget preparation throughout multiple faculties, schools, institutes and centres of research in...

Tags: Cognos Inc., Victoria University, IBM Corp., Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

Case studies 2009-07-01

2009 Lexus GS 450h

Photo gallery:2009 Lexus GS 450h Our perfect power train combines high performance with excellent fuel economy, an ideal that the 2009 Lexus GS 450h comes the closest of any car we've seen to delivering. Lexus claims 5.2 seconds to 60 mph, yet this big, comfortable sedan consistently registers fuel economy...

Tags: Digital media, Digital music, Lexus, Lexus GS

Product reviews 2009-06-30

Anticoagulation Advisor (Anticoag) (Mobile)

Anticoagulation Advisorpowered by Skyscape Publisher: Hudson Physician Company Anticoagulation Advisor is the most user-friendly tool that allows practitioners to easily change warfarin doses based on the percentage of a weekly doses. Many authorities consider changes to warfarin doses based on percent of total weekly doses to be the optimal way...

Tags: Mobile, Practitioner, Decision Support, Skyscape Inc., Anticoagulation Advisor, Data Mining, Tools & Techniques, Productivity, Databases, Enterprise Software, Software, Data Management, Management

Software downloads 2009-06-19

DRM licensing group plan to plug analog hole

DRM licensing group plan to plug analog holeI don't piratebut I hate DRM. It's a huge scam that penalizes legitimate users and doesn't do anything to stop real pirates. It makes me disrespect the industry and less likely to buy encumbered products. In my life, I have bought a total...

Tags: Digital rights management (DRM), Digital media, digital-rights management, analog output, piracy

Discussion threads 2009-06-12

IBM on Sustainability: Time For Real Time

Its hard not to be impressed with the strength of focus coming from IBM these days on sustainability. I'm ususally pretty sceptical about sustainability marketing efforts and IBM have a high hurdle to jump to reach a point of public credibility. But on the other hand technology companies, more than most sectors, are obliged to lead...

Tags: Sustainability, IBM Corp., James Farrar

Blog posts 2009-06-01

IBM Case Study: Oriflame Cosmetics

Oriflame Cosmetics is one of the world's fastest-growing cosmetics companies, selling high-quality natural skincare and cosmetics products through an independent sales force outside the traditional retail environment. To keep its complex business on track and maintain its rapid rate of growth, Oriflame Cosmetics needed a complete, integrated management platform. The...

Tags: Cognos Inc., Cosmetics, IBM Corp., Oriflame Cosmetics S.A., Business Intelligence, Enterprise Software, Software, Data Management

Case studies 2009-06-01

Oracle WebLogic Suite 11g Technical

Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality of Service QoS. They demand extreme and predictable performance, unlimited and linear scalability, continuous availability, efficient manageability and automatic/dynamic infrastructure provisioning at a...

Tags: QoS, Oracle Corp., Scalability, Roi/Tco, Finance, Managerial Accounting

White papers 2009-06-01

Sapphire 09 Live: Smart business plans, moral benchmarks

SAP is always a bit of a conundrum to me. They have extraordinarily talented people, an incredibly deep product portfolio that they are always extending, more often than not make good acquisitions that take some time but work out all in all, and seem to be actually dedicated to transforming...

Tags: Sustainability, SAP AG, Paul Greenberg

Blog posts 2009-05-13