Sponsored White Papers, Webcasts, and Downloads
- IBM Tivoli Business Service Manager V4.1
- This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard RAD, instead of the previous Tivoli Business Systems Manager V3.1. This paper will describe Tivoli Business Service Manager V4.1 components and architecture. It also discusses function comparison of functions for Tivoli Business...
- Tags: Migration, IBM Corp.
- White papers 2007-09-01
- Options for Sending z/OS Events to TBSM 4.1 and Netcool/OMNIbus
- The Netcool/OMNIbus technology is the platform for Tivoli Business Service Manager TBSM 4.1 (a change from Tivoli Business Systems Manager 3.1). IBM provides Discovery Library Adapters DLAs with TBSM 4.1 to discover z/OS resources and populate the Service Repository with these resources for inclusion in defined services. This paper describes...
- Tags: IBM z/OS, IBM Corp., Netcool/OMNIbus, Netcool/OMNIbus Technology, Utility Computing, Operating Systems, Servers, Software, Hardware
- White papers 2007-06-01
- Spanish Ministry of Finance Achieves Higher Quality of Service Through Service-Level Management
- Governed by Spain's Ministry of Finance, AEAT Agencia Estatal de Administracion Tributaria controls and manages federal taxes in Spain. To meet agency requirements for fiscal management and quality of service, AEAT needed to reduce the complexity of managing all relevant processes and better align IT services with business objectives. AEAT...
- Tags: QoS, Spain, Finance, IBM Corp., ITIL, Service Level Management, Service Management, Process Improvement, It Services, It Operations, It service Management, Quality, Business Operations
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