<![CDATA[thomson first call Resources | ZDNet]]> en-us <![CDATA[Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance]]> Wed, 20 Aug 2008 00:00:00 -0700 <![CDATA[South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution]]> Wed, 20 Aug 2008 00:00:00 -0700 <![CDATA[40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution]]> Thu, 10 Apr 2008 00:00:00 -0700