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	<title><![CDATA[texas state university Resources | ZDNet]]></title>
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		<title><![CDATA[State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=919055]]></link>
		<description><![CDATA[Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up until the end of 2005, helpdesk technicians had to walk end-users through troubleshooting processes over the phone due the size of the campus and dispersion of faculty, staff, and students. This...]]></description>
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		<pubDate>Wed, 20 Aug 2008 00:00:00 -0700</pubDate>
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