This eLibrary covers everything from telesales to generating sales prospects to account management. The books were originally published in paperback by Management Pocketbooks. Concise and to the point, they have been written by well-known trainers and management consultants. The titles include:The Sales Excellence PocketbookThis book explains key techniques to help...
One company affected by the increased scrutiny was Tianjin Unicom, a branch of the China Unicom group. The challenge was to gain insight into customer behavior in order to enhance decision making and gain higher ARPU Average Revenue Per User. Tianjin deployed SAS Customer Retention for Telecommunications, SAS Customer Segmentation...
For Sanoma Magazines Finland Oy, replacing its traditional telephony system with the IP-based SAP Business Communications Management software proved to be a smart move. With the SAP software, the company was able to integrate their distributed telesales network into a single virtual operation. As a result, the publisher improved overall...
Afibel is a catalog and telesales-retailer specializing in ready-to-wear clothing for older men and women. The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts...
Palm Pre weekend: Sprint could steal Palm's momentChicago ChicagoYou should have used Due diligence in trying to find out ahead of time what stores were going to be receiving the PRE. BestBuy leaks were all over the internet of which stores would be receiving how many.I doubt your big Chicago...
SAP snags CogheadGood to Hear!!Good to Hear SAP's smart move :-) This will definitely gear up.Cheers,Kathiravan Manoharanhttp://kathyravan.blogspot.comhttp://paisamechanic.blogspot.comRE: SAP snags CogheadDennis,The reason Coghead went bust was all to do with their lack of sales and marketing skills. The Force.com platform is still the only real ecosystem play for ISVs and Service...
How does your organization reach it's revenue goals when budgets are tighter than ever? A recent CSO Insights Sales Performance Optimization study found that many companies - both large and small - are turning to inside sales teams to eliminate unnecessary travel costs and increase revenue. This new white paper...
What makes Web shoppers click "Buy" or "Bye"?What makes Web shoppers click "Buy" or "Bye"?I will not complete a purchase if the site demands credit card information before providing me with shipping charge details, or if a product is out of stock. Lenovo, of all places, is terrible with out...
 Apple's just posted details on how to obtain a $100 store credit if you've purchased an iPhone before August 22. What I find interesting is the inclusion of the term "may be eligible." Is that lawyer-inserted CYA? ...
Sorry hackers. If you purchased an iPhone and have not activated it with AT&T you won't be eligible for Steve Jobs' Mea Culpa US$100 rebate for early adopters. If you read the fine print on Apple's freshly posted store credit page you'll see that...
The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and structure and standardize sales processes nationally. The challenge was to implement a global Customer Relationship Management CRM tool able to manage customer processes...
Today's sales organization need software solutions that allow them to understand their customers and prospects, streamline the sales process, and report effectively on sales activities. Microsoft Corp., the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management CRM system to many...
BlackBerry-maker Research In Motion and Sprint announced today that the BlackBerry 8830 will be available next month online at www.sprint.com, through Sprint Telesales, Sprint business sales channels and retail locations. We hear July 15ish.The BlackBerry 8830 from Sprint will be priced at $199.99 with a two year-service agreement and $100...
In a recent post poking a little fun at the pure browser-based services, Microsoft general manager of platform strategy Charles Fitzgerald wrote:The reality is the desktop is moving into the cloud and the cloud is moving onto the desktop. The winners will bring together the unique capabilities of both....
The consensus appears to be that Nick Carr was premature in outing SAP CEO Henning Kagermann as a true SaaS believer. As Dan Farber reported on Monday, our colleagues in the Enterprise Irregulars group picked over the evidence and found it far from convincing. Not least the fact that Kagermann...
Not many people realize that contextual advertising is a multi-billion dollar software-as-a-service category. Yet if you look closely at Google AdWords, Microsoft AdCenter and Yahoo!s newly launched Panama engine, its plain to see that all of them are Web-native, on-demand applications, accessed either via a browser interface or an API....
Software start-ups feel the pinchBeen done, the company is called IBM.;-)The price of innovation.As turning an idea into a profitable business becomes more and more difficult, a good alternative is to sell the idea to a large company, then use the proceeds to develop another idea. Fortunately, patents assure...
Word has it that these days, venture capital investors are only interested in putting money into software start-ups that deliver their applications on-demand. Licensed software is considered SO last century in VC circles. But how do you make your on-demand venture a sure-fire prospect for VC dollars? Writing at...
Expert: One-third of spam is homemadeScum. Of. The. Earth.I'm beginning to fear that the only way to finally kill this kind of junk is to shut down e-mail world-wide. Starve the spammers to the point where they go out of business, and then only re-implement e-mail...
This white paper will help you gain a deeper understanding of the importance of multi-channel retailing for your company by explaining the new multi-channel realities of retail, particularly in terms of managing customer relationships; Examining the growing role of information and analytics; Exploring the challenges and opportunities in each of...
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