technology support service

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Policy and Procedures: Help Desk Service Level Agreement (SLA)

Technology support services are provided through the Information Technology Services ITS Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service...

Tags: City University, Information Technology, New Jersey, Technology Support Service, Help Desk, Call Centers, Strategy, Service Level Management, It Operations, Management, It service Management

White papers 2004-05-01

Additional Resources

Apple's "force fed ads" patent more likely related to content, not hardware

Perhaps neitherHopefully you are right and they'll use this process to allow customers to earn free content. Unfortunatley I see this as being a way for Apple to increase its warchest by forcing its followers to view ads. Perhaps it'll be a blend - view enough ads to put $10...

Tags: hardware, O'Grady, advertisement, Apple Inc.

Discussion threads 2009-11-17

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Handheld Contact for ACT! - Professional - 1 Year Subscription (Mobile)

It is time to go wireless with ACT! and get your work done when you NEED to! Our secure wireless synchronization service enables your Pocket PC to wirelessly sync with your ACT! Contacts, Notes, Calendar Items, To-Do Items, and Activities - It''s like having all the ACT! functionality on your...

Tags: Mobile, PC, ACT!, ACT! Data, Pocket PC, Handhelds, Operating Systems, Desktops, Hardware, Software

Software downloads 2009-11-11

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

Windows Server 2008 R2 finally gets its day in the sun

I'd like to know more....about when respective updates to SBS and EBS solutions will be coming.EBS, SBSHi. stay tuned for the next post. you aren't going to like the non answer. MJEasy Migration from Windows Server would be greatThat would be the best feature!!!!Use RHEL or somethingPeople do not understand...

Tags: Servers, Microsoft Windows Server 2008, Mission-Critical Services, server, Microsoft Windows Server, Microsoft Windows

Discussion threads 2009-11-09

Are the Microsoft layoffs over now?

I hope soI hate seeing "SoandSo killing X amount of jobs" in the news =/Ballmer should be the first to get laid offHis reklessness to ignore the FOSS and cling to the proprietary model drove M$ into the ground.Q1 revenues of $13Bn generating $3.5Bn in net profit ...... would tend...

Tags: Operational accounting, Financial services, accounting, Creative accounting, Microsoft Corp., layoff

Discussion threads 2009-11-04

Internet performance management makes data center consolidation possible

There are many more advantages to consolidation... Virtual switch technology... Virtual switch technology, is far faster than anything Ciscoor other hardware router vendors can push through your INTRAnet.... In the era of mashups... and multi database applications, you want internet connections that are at memory transfer speeds, not...

Tags: Routers & switches, Network technology, NETWORKING, data center consolidation, data center, hub/Switch, IP, hardware, Internet

Discussion threads 2009-11-02

Making a foundation a real solution to the mySQL mess

Sounds good. Too good?This sounds like a great solution to a problem that is probably costing Oracle, destroying what little credibility Sun has as a brand, while ensuring that every website on the planet virtually retains access to a free, secure and efficient database. If we don't do something, the...

Tags: OPEN SOURCE, Databases, Dana, MySQL, Oracle Corp.

Discussion threads 2009-10-30

Ubuntu 9.10 advances Canonical's cloud, enterprise goals

Ubuntu 9.10 advances Canonical's ambitious push into cloud computing -- and the enterprise. Ubuntu is best known for its Linux desktop and there are several desktop improvements in this upgrade -- including a faster boot and login and enhanced audio and and 3G broadband connectivity. ...

Tags: Ubuntu, Eucalyptus, Linux, Open Source, UNIX, Operating Systems, Desktops, Servers, Software, Hardware, Paula Rooney

Blog posts 2009-10-29

What's the key to Apple's success?

One word: QUALITYA concept absent from WindowslandTDSo sad to see how Apple destroyed the word "innovation"Apple has never, ever, done anything innovative. By applying the term to blatant rebadging of 5 year old technology, you devalue the meaning of the word and insult those who actually [b]do[/b] innovate. For shame.Oh,...

Tags: Apple Inc.

Discussion threads 2009-10-29

Five reasons to deliver a virtual service, not a virtual server

What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...

Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet

News items 2009-10-29

With Motorola Droid, Verizon puts doubts about Google Android platform to rest [review]

Looks pretty nice, one comment on the article tho...[i]Further, Android 2.0 offers universal search, surfacing Web pages (history, bookmarks, etc.), contacts, applications and more all from the same search field widget. It?s a welcome addition.[/i]This is actually a feature of Android 1.6 and so not exclusive to the Droid or...

Tags: Smart phones, Motorola Inc., Google Android, Apple iPhone, Motorola Droid, Verizon Communications Inc., Google Inc.

Discussion threads 2009-10-29

Google, Android 2.0 sticks fork in GPS devices

It would also be great if Android could automatically re-route you in real-time, when things like the Bay Bridge suddenly close. This means munincipalities automatically posting closures on a web site, that all providers can use in real-time. Munincipalities could also distribute traffic in real-time. Lots of possibilities to replacing...

Tags: Handhelds, Mobile operating systems, Smart phones, GPS, Google Inc., Google Android 2.0, GPS Devices, battery, Google Android

Discussion threads 2009-10-28

Silverlight Viewer for Reporting Service 1.1 (Windows)

At present half the battle of business success is a flexible and effective corporate reporting system. Powerful Silverlight technology provides developers with fast, easy and cheap creation of RIA applications. However, the lack of built-in components for displaying the Reporting Services reports in Silverlight put obstacles in the way of...

Tags: Microsoft Silverlight, Microsoft Windows, Perpetuum Software, Databases, Enterprise Software, Software, Data Management

Software downloads 2009-10-27

Enterprise IT's trust level of Google will increase

That pie will increasingly favor Google. Though Google DOES need to support something more like what Amazon does, so you can just rent a Linux box in the cloud that grows and shrinks.Great potential here for Google; p.s. - dont make Yahoo's mistakesThere is great potential for Google from...

Tags: Tools & Techniques, Servers, OPEN SOURCE, Enterprise IT, Google AppEngine, Microsoft Corp., Google Inc.

Discussion threads 2009-10-26

Ding Dong, The Vista's DEAD!

This Halloween, let's all celebrate what we're really feeling: The Wicked Vista is DEAD! In the United States, we've got a bunch of frivolous holidays. I've always regarded Halloween as a particularly frivolous holiday, one in which we encourage our...

Tags: Microsoft Windows Vista, Halloween, Microsoft Windows 7, Microsoft Windows Vista (Longhorn), Microsoft Windows, Operating Systems, Software, Jason Perlow

Blog posts 2009-10-24

MSFT versus GOOG - there's a big gap

Countering Google[i]At the current rate of Google?s revenue growth, 7 per cent, it would take it more than 3 years to reach Microsoft?s current quarterly revenue.[/i]The above is true if you assume MS will have no growth over the next 3 years. I don't think that will be the case....

Tags: Web browsers, Operational accounting, Strategy, Google Inc., Microsoft Corp.

Discussion threads 2009-10-23

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...

Tags: Freeware, Remote Support, NTRglobal, Remote Administration

White papers 2009-10-23

Samsung Intrepid (Sprint)

The Samsung Intrepid made its debut at CTIA Fall 2009 as Sprint's first Windows Mobile 6.5 smartphone. Admittedly, we weren't particularly impressed by the handset's drab and slightly plasticky design when we saw it at the show but now that we've had some time to get to know the device,...

Tags: Keyboards, Monitors & displays, Handhelds, Sprint Communications, Samsung Intrepid, Samsung Electronics Co. Ltd., touch screen

Product reviews 2009-10-22