<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://updates.zdnet.com/">
<channel>
	<title><![CDATA[technician Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/technician.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to technician]]></description>
	<s:counts start="0" returned="13" found="13" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Repair Shop Calendar for Workgroup 2.7 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1195427]]></link>
		<description><![CDATA[This is a version of Repair Shop Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. It&apos;s perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 24 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/orgbusiness+software.html"><![CDATA[OrgBusiness Software]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[SimpleHelp 3.6 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1029601]]></link>
		<description><![CDATA[Support your customers as well as the leading brand but for a fraction of the cost. Your customers join a central queue simply by visiting your Web site. Your technicians then choose and help as they like. Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 04 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/simplehelp.html"><![CDATA[SimpleHelp]]></category>
		<category domain="http://updates.zdnet.com/tags/keyboards.html"><![CDATA[Keyboards]]></category>
		<category domain="http://updates.zdnet.com/tags/mice.html"><![CDATA[Mice]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/peripherals.html"><![CDATA[Peripherals]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Collaborative Partnerships for Nationwide Rollouts & Global Technology Deployments]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1125851]]></link>
		<description><![CDATA[Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though one may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of company. If they are ill-mannered, inexperienced, or unprofessional, it is a direct reflection of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 26 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/partnership.html"><![CDATA[Partnership]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/concert+technologies.html"><![CDATA[Concert Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/business+structures.html"><![CDATA[Business Structures]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Schedule and Dispatch Technician Work Orders Wirelessly to Improve Your Operational Efficiency and Profitability]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097823]]></link>
		<description><![CDATA[Field service operations that rely on paper-based and telephone processes to link technicians with call centers are inefficient and time-consuming to manage. They also restrict operator and field technician productivity - especially when it comes to schedule, dispatch, and route optimization. Organizational transparency is also hampered by paper-based systems. This...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 22 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+sql+server+2008.html"><![CDATA[Microsoft SQL Server 2008]]></category>
		<category domain="http://updates.zdnet.com/tags/application+performance+management.html"><![CDATA[Application Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Repair Shop Calendar 2.8 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=983301]]></link>
		<description><![CDATA[Repair Shop Calendar is a calendar for repair shops, dealing with cars, bikes, bicycles, home equipment, cloths and shoes. It&apos;s perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep track of scheduled appointments and what service bay technicians will be using....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 15 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/calendar.html"><![CDATA[Calendar]]></category>
		<category domain="http://updates.zdnet.com/tags/orgbusiness+software.html"><![CDATA[OrgBusiness Software]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Field Staff Manager 2.1.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=965641]]></link>
		<description><![CDATA[Mobile Field Service, Repair Technicians, Maintenance Technicians, Service Technicians, Field Service Management. With the Field Service Manager software solution you can create a job, send it to the field staff&apos;s mobile phone. From there the field service technician can record all details to do with the job including appointments made,...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 17 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/job.html"><![CDATA[Job]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/fsm+field+staff+management.html"><![CDATA[FSM Field Staff Management]]></category>
		<category domain="http://updates.zdnet.com/tags/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[DualDesk Executive Edition 19.0.7.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=882531]]></link>
		<description><![CDATA[DualDesk Executive can be customized with your own Splash Screen and text in the customer auto-setup modules and the technician&apos;s setup program. Only the auto-installer can be customized in the Executive Edition, the DualDesk program icons and internal program text remains the same as in the Professional edition.  Designed...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 16 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/splash+screen.html"><![CDATA[Splash Screen]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
	</item>
	<item>
		<title><![CDATA[Service Technicians Are More Efficient, Effective, and Profitable With Handheld Digital Tool]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=929297]]></link>
		<description><![CDATA[Rapid growth and the acquisition of more than 50 companies within five years created a sprawling, worldwide field service organization at UTC Fire & Security UTCFS. In order to serve its global customer base more efficiently and effectively, the company needed a way to connect its more than 6,000 service...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/service+technician.html"><![CDATA[Service Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Daily Debrief: Retouching 'The Godfather']]></title>
		<link><![CDATA[http://news.zdnet.com/2422-13568_22-204777.html]]></link>
		<description><![CDATA[In Friday's edition of the Daily Debrief, CNET News.com's Kara Tsuboi and Jim Kerstetter discuss the digital retouching of classic film The Godfather. Hear exactly what director Francis Ford Coppola requested from the technicians cleaning up his masterpiece.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Fri, 06 Jun 2008 11:46:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/film.html"><![CDATA[Film]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/news.html"><![CDATA[News]]></category>
		<category domain="http://updates.zdnet.com/tags/kara+tsuboi.html"><![CDATA[kara tsuboi]]></category>
		<category domain="http://updates.zdnet.com/tags/jim+kerstetter.html"><![CDATA[jim kerstetter]]></category>
		<category domain="http://updates.zdnet.com/tags/godfather.html"><![CDATA[godfather]]></category>
		<category domain="http://updates.zdnet.com/tags/francis+ford+coppola.html"><![CDATA[francis ford coppola]]></category>
		<category domain="http://updates.zdnet.com/tags/dvd.html"><![CDATA[dvd]]></category>
		<category domain="http://updates.zdnet.com/tags/bluray.html"><![CDATA[bluray]]></category>
		<category domain="http://updates.zdnet.com/tags/hollywood.html"><![CDATA[hollywood]]></category>
		<category domain="http://updates.zdnet.com/tags/film+restroation.html"><![CDATA[film restroation]]></category>
	</item>
	<item>
		<title><![CDATA[HelpBeam 1.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=823881]]></link>
		<description><![CDATA[HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 08 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+support.html"><![CDATA[Remote Support]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/helpbeam.html"><![CDATA[HelpBeam]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+administration.html"><![CDATA[Remote Administration]]></category>
	</item>
	<item>
		<title><![CDATA[The Technician Database 2007 1.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=779037]]></link>
		<description><![CDATA[The Technician Database 2007 includes many options that will make your work simple and trouble free. This useful application allows any technician to store all yours customers records in a simple way. The References option, allows you to add and update information you encounter during repairs, this information can be...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 28 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/database.html"><![CDATA[Database]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/rentronics.html"><![CDATA[Rentronics]]></category>
		<category domain="http://updates.zdnet.com/tags/technician+database+2007.html"><![CDATA[Technician Database 2007]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[FlexoCalc OC 1.0 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=444011]]></link>
		<description><![CDATA[FlexoCalc OC, written entirely in Objective-C, instantly calculates distortion, distorted steps, contants, and 100% steps, and undistortion. Saves a Flexo CSR or Prepress technician a few precious minutes.]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 18 Jan 2004 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/distortion.html"><![CDATA[Distortion]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/macthis.html"><![CDATA[Macthis]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[IT Services Company Speeds Response Time, Improves Customer Service]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=282427]]></link>
		<description><![CDATA[Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/technician.html"><![CDATA[Technician]]></category>
		<category domain="http://updates.zdnet.com/tags/express+computer+service+center.html"><![CDATA[Express Computer Service Center]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
</channel>
</rss>
