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Repair Shop Calendar for Workgroup 2.7 (Windows)

This is a version of Repair Shop Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. It's perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep...

Tags: Technician, OrgBusiness Software, Microsoft Windows, Networking, Operating Systems, Software

Software downloads 2009-11-24

SimpleHelp 3.6 (Windows)

Support your customers as well as the leading brand but for a fraction of the cost. Your customers join a central queue simply by visiting your Web site. Your technicians then choose and help as they like. Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat...

Tags: Customer, Technician, SimpleHelp, Keyboards, Mice, Web Site Development, Microsoft Windows, Branding, Hardware, Peripherals, Internet, Operating Systems, Software, Marketing

Software downloads 2009-07-04

Collaborative Partnerships for Nationwide Rollouts & Global Technology Deployments

Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though one may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of company. If they are ill-mannered, inexperienced, or unprofessional, it is a direct reflection of...

Tags: Partnership, Technician, Concert Technologies, Business Structures, Finance

White papers 2009-06-26

Schedule and Dispatch Technician Work Orders Wirelessly to Improve Your Operational Efficiency and Profitability

Field service operations that rely on paper-based and telephone processes to link technicians with call centers are inefficient and time-consuming to manage. They also restrict operator and field technician productivity - especially when it comes to schedule, dispatch, and route optimization. Organizational transparency is also hampered by paper-based systems. This...

Tags: Microsoft Corp., Technician, Microsoft SQL Server 2008, Application Performance Management, Call Centers, Databases, It Operations, Enterprise Software, Software, Data Management

Case studies 2009-06-22

Repair Shop Calendar 2.8 (Windows)

Repair Shop Calendar is a calendar for repair shops, dealing with cars, bikes, bicycles, home equipment, cloths and shoes. It's perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep track of scheduled appointments and what service bay technicians will be using....

Tags: Technician, Calendar, OrgBusiness Software, E-mail, Microsoft Windows, Telecom & Utilities, Online Communications, Operating Systems, Software

Software downloads 2009-05-15

Field Staff Manager 2.1.5 (Windows)

Mobile Field Service, Repair Technicians, Maintenance Technicians, Service Technicians, Field Service Management. With the Field Service Manager software solution you can create a job, send it to the field staff's mobile phone. From there the field service technician can record all details to do with the job including appointments made,...

Tags: Job, Mobile, Microsoft Windows, Technician, FSM Field Staff Management, Recruitment & Selection, Advertising & Promotion, Human Resources, Workforce Management, Marketing

Software downloads 2009-04-17

DualDesk Executive Edition 19.0.7.4 (Windows)

DualDesk Executive can be customized with your own Splash Screen and text in the customer auto-setup modules and the technician's setup program. Only the auto-installer can be customized in the Executive Edition, the DualDesk program icons and internal program text remains the same as in the Professional edition. Designed...

Tags: Microsoft Windows, Splash Screen, Technician

Software downloads 2008-12-16

Service Technicians Are More Efficient, Effective, and Profitable With Handheld Digital Tool

Rapid growth and the acquisition of more than 50 companies within five years created a sprawling, worldwide field service organization at UTC Fire & Security UTCFS. In order to serve its global customer base more efficiently and effectively, the company needed a way to connect its more than 6,000 service...

Tags: Microsoft Corp., Technician, Tool, Service Technician, Sales Strategy, Product Marketing, Productivity, Customer Relationship Management (CRM), Sales Force Management, Handhelds, Sales, Marketing, Enterprise Software, Software, Hardware

Case studies 2008-09-01

Daily Debrief: Retouching 'The Godfather'

In Friday's edition of the Daily Debrief, CNET News.com's Kara Tsuboi and Jim Kerstetter discuss the digital retouching of classic film The Godfather. Hear exactly what director Francis Ford Coppola requested from the technicians cleaning up his masterpiece.

Tags: Film, Technician, News, kara tsuboi, jim kerstetter, godfather, francis ford coppola, dvd, bluray, hollywood, film restroation

Videos 2008-06-06

HelpBeam 1.1 (Windows)

HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...

Tags: Microsoft Windows, Remote Support, Technician, HelpBeam, Remote Administration

Software downloads 2008-05-08

The Technician Database 2007 1.2 (Windows)

The Technician Database 2007 includes many options that will make your work simple and trouble free. This useful application allows any technician to store all yours customers records in a simple way. The References option, allows you to add and update information you encounter during repairs, this information can be...

Tags: Database, Technician, Rentronics, Technician Database 2007, Backups, Microsoft Windows, Security, Operating Systems, Software

Software downloads 2007-06-28

FlexoCalc OC 1.0 (Mac)

FlexoCalc OC, written entirely in Objective-C, instantly calculates distortion, distorted steps, contants, and 100% steps, and undistortion. Saves a Flexo CSR or Prepress technician a few precious minutes.

Tags: Distortion, Apple Macintosh, Technician, Macthis, Desktops, Hardware

Software downloads 2004-01-18

IT Services Company Speeds Response Time, Improves Customer Service

Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...

Tags: Customer Service, Information Technology, Microsoft Corp., Technician, Express Computer Service Center, It Services

Case studies

Additional Resources

Web Help Desk Free 9.2.3.1 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-11-25

Veterinary Technician for iPhone 1.0.3 (Mobile)

Veterinary Technician for iPhone is a fully-featured flash card app that helps you learn over 200 terms frequently used by veterinarians. Individual cards can be added to or removed from a built-in faves deck at any time. Use the faves deck to study only the cards that really give you...

Tags: Apple iPhone, Card, Deck, Mobile, Simpaddico

Software downloads 2009-11-23

Service Desk Ticket Tracking System 2.5.4 (Windows)

Service Desk T.T.S., Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...

Tags: Service Desk, Microsoft Windows, Service Master Software, E-mail, It Services, Online Communications

Software downloads 2009-11-17

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

The perfect computer?

Do we have the technology to build a perfect computer? Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers. Do we have the technology to build a perfect...

Tags: Motherboard, Computer, Machine, Chip, Small Business Computing, Watt Power Supply, Productivity, PCs, Mark Beckley Small Business Computing, Special to ZDNet, Mark Beckley Small Business Computing, Special to ZDNet

News items 2009-11-02

Would you let Wal-mart do your home-theater installation?

Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...

Tags: Construction, TV & Home Theater, Wal-Mart Stores Inc., home-theater installation, local geek

Discussion threads 2009-10-25

DualDesk 20.2 (Windows)

DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...

Tags: On-demand, Microsoft Windows, Remote Support, Advantig, Remote Administration, Help Desk, Call Centers, Managed Hosting, Cloud Computing, It Operations

Software downloads 2009-10-22