technician

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Daily Debrief: Retouching 'The Godfather'

In Friday's edition of the Daily Debrief, CNET News.com's Kara Tsuboi and Jim Kerstetter discuss the digital retouching of classic film The Godfather. Hear exactly what director Francis Ford Coppola requested from the technicians cleaning up his masterpiece.

Tags: Film, Technician, News, kara tsuboi, jim kerstetter, godfather, francis ford coppola, dvd, bluray, hollywood, film restroation

Videos 2008-06-06

HelpBeam (exe)

HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...

Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security

Software downloads 2008-05-08

Repair Shop Calendar for Workgroup (zip)

This is a more powerful version of Repair Shop Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. It's perfect for technicians to plan working hours so that the orders do not overlap with someone...

Tags: Technician, Networking

Software downloads 2007-12-27

Repair Shop Calendar (exe)

Repair Shop Calendar is a calendar for repair shops, dealing with cars, bikes, bicycles, home equipment, cloths and shoes. It's perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep track of scheduled appointments and what service bay technicians will be using....

Tags: Technician, Calendar, Repair Shop Calendar, E-mail, Telecom & Utilities, Online Communications

Software downloads 2007-12-12

The Technician Database 2007 (zip)

The Technician Database 2007 includes many options that will make your work simple and trouble free. This useful application allows any technician to store all yours customers records in a simple way. The References option, allows you to add and update information you encounter during repairs, this information can be...

Tags: Database, Technician, Technician Database 2007, Backups, Security

Software downloads 2007-06-28

GroupLink Announces New Version of IT HelpDesk Software

This webcast has been hosted by Tripwire. It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add end users...

Tags: Novell Inc., Ticket, Information Technology, Technician, GroupLink, LDAP, Help Desk, Call Centers, Directory Services, Product Marketing, Enterprise Software, Software, It Operations, Marketing

Webcasts

The Anatomy of a Custom BlackBerry Field Force Application

Unlike many field service organizations, where the service calls originate in the call center, BOWE BELL+ HOWELL's technicians create and dispatch their own tickets. Since the technician already works onsite, the service call is often a phone call or a tap on the shoulder from a customer who needs service....

Tags: RIM BlackBerry, Technician, Handhelds, Hardware

Case studies

Bovine Artificial Insemination Cooperative Saves 25 Percent on Data Management

Agire, part of the Amelis Group, is a farming cooperative specialising in bovine artificial insemination in Normandy, France. Amelis represents 12 percent of the French bovine insemination market. The cooperative wanted a handheld technology solution that could process large volumes of data and provide insemination technicians with fast access to...

Tags: Microsoft Corp., Technician, Amelis Group, Data Management, Pocket PC, Handhelds, Microsoft Windows, Operating Systems, Hardware, Software

Case studies

City of Owen Sound IT Technician Gets Career Path Boost From Blended Learning

Known as The City by the Bay and The Scenic City, Owen Sound is a harbor town with a heritage tied to the commerce and culture of the Great Lakes. The City's PC technician is responsible for keeping more than 200 PCs operating smoothly. When the city migrated its operating...

Tags: Global Knowledge Network Inc., PC, Information Technology, Career, Technician, Scenic City, Microsoft Windows, Desktops, Operating Systems, Software, Hardware

Case studies

Service Company Eliminates the Need for 70 Paper Manuals by Providing Field Technicians With Handheld Devices

Technicians at ware-washing manufacturer Winterhalter spend most of their day in the field repairing and servicing equipment. They used handheld devices running Microsoft Windows Mobile software for Pocket PCs to record parts codes. But they had to carry numerous paper manuals to identify parts, and keying in complex codes was...

Tags: Service Management, Manual, Handheld Device, Microsoft Corp., Technician, Handhelds, It Services, Pocket PC, Hardware

Case studies

IT Services Company Speeds Response Time, Improves Customer Service

Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...

Tags: Customer Service, Information Technology, Microsoft Corp., Technician, Express Computer Service Center, It Services, Strategy, Management

Case studies

Additional Resources

Gateway FX541XT

Gateway's FX541XT occupies a strange gaming PC middle ground. At $3,500, it's not in the same price category as high-end PCs such as Dell's XPS 730 H2C, but it's also about $2,000 more than the emergent $1,500 gaming desktop we've seen this year, most recently in the Maingear Prelude....

Tags: Desktops, DVD, Consumer electronics, Network technology, Gateway FX541XT, Gateway Inc., PC

Product reviews 2008-06-18

Cable: Act, Don't React

Cable companies are no longer just TV programming suppliers. They are mega-utilities, for visual, text and spoken communication. And when service goes out, you're not just cut off from entertainment in the living room, you're cut off from work and friends. The question becomes, very quickly, how...

Tags: Cablevision Systems Corp., Network, Outage, Service, Cable, Network Technology, Manufacturing, Telecommunications, Personal Technology, Networking, Tom Steinert-Threlkeld

Blog posts 2008-06-12

Privacy flaw exposes Paris Hilton and Lindsay Lohan's private MySpace photos

The recently introduced data availability initiative at MySpace allowing everyone to share their profile data with other community and social networking sites across the Web, has just suffered its first major privacy flaw exposing the private photos of Paris Hilton and Lindsay Lohan, prompting Yahoo and MySpace to disable the...

Tags: Paris, Hilton Hotels Corp., Photograph, MySpace, Flaw, Privacy Flaw, Security, Dancho Danchev

Blog posts 2008-06-04

Does OpenOffice.org fall short?

Here's a bit from occasional contributor Imagineer66 in response to my throw-away comment that choosing between Microsoft Office and OpenOffice on functionality is like choosing between tweedle dum and tweedle dee: I am past-president for our local Lunix User Group and...

Tags: Mail Merge, OpenOffice.org, OpenOffice, Linux, Open Source, Microsoft Office, Office Suites, Software, Operating Systems, Paul Murphy

Blog posts 2008-06-04

What's in a name? For LimeLeap, apparently, a whole lot

Someone asked me the other day if I thought IT solution providers (what you might call a reseller, VAR or systems integrator) could build a reasonable branding message around green tech or environmental issues. While I haven't seen a whole lot of these companies do anything publicly, two jumped to...

Tags: Green Technology, Luzuriaga, Heather Clancy

Blog posts 2008-06-01

Sabotage and the cost of change

Sabotage and the cost of changeNot doing a very good job......of keeping the confidentiality of your clients. From what you have written, it's easy to guess that there is only one provincial political party that you would even consider doing work for, and it's not the Liberals.Only question is...

Tags: Operating systems, Servers, I.T, Only Question, Office 07, Sun Microsystems Inc., HP-UX, Unix, Microsoft Office, Sun Solaris, Microsoft Windows

Discussion threads 2008-05-29

rXpress (exe)

rXpress assessment determines printer inventory, print meters & volumes for managed service quotes & corporate print management. rXpress may be used for printing assessments and to track your print vendor's billing information. rXpress facilitates automatic toner ordering and service technician scheduling. Use as often as you wish by simply re-registering....

Tags: Billing, Printing, rXpress, rXpress Assessment, Printers, Document Management, Hardware, Peripherals, Enterprise Software, Software, Finance, Managerial Accounting

Software downloads 2008-05-15

Why do Macs need so much fixing?

Why do Macs need so much fixing?My point exactly ntntI guess we're both the luckiest people in the world.All of my systems (Windows, OS X, Linux, and Solaris) work fine. No muss, no fuss, no problems. It's good to be me.Come come nowRoss2000: [i]Am I the luckiest guy in the...

Tags: Operating systems, UNIX, Macs need, Microsoft Windows, Apple Macintosh

Discussion threads 2008-05-09

Delaying a PC revolution in cell diagnosis

What if we could revolutionize medical testing, a platform as basic as a PC? Then what if every application, and every input, had to be separately inspected and approved by the FDA? That's life. Iknoisys of New Haven says it has just such a...

Tags: FDA, PC, Test, Clearance, Party Solution, Federal Government, Government, Dana Blankenhorn

Blog posts 2008-05-08