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- Microsoft investigates potential new IE flaw
- Microsoft investigates potential new IE flawmalicious softwareI don't program, so I don't know the answer to this question: If Microsoft required a user's password to install any program, would this go a long way in stopping the malicious software installations that go on unannounced behind the user's back?Message has been...
- Discussion threads 2005-08-17
- Zotob worm hits Windows users
- Zotob worm hits Windows usersA peek inside Microsofts Linux labTechnician 1 : Nope, it looks like this is another security drop off which will only affect Windows users.Technician 2 : You mean Linux, Mac and Unix users will be completely and totally untroubled by this weeks Windows malware exploit?Technician 1...
- Discussion threads 2005-08-15
Additional Resources
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-25
- Service Desk Ticket Tracking System 2.5.4 (Windows)
- Service Desk T.T.S., Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...
- Software downloads 2009-11-17
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Discussion threads 2009-11-10
- The perfect computer?
- Do we have the technology to build a perfect computer? Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers. Do we have the technology to build a perfect...
- News items 2009-11-02
- Would you let Wal-mart do your home-theater installation?
- Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...
- Discussion threads 2009-10-25
- DualDesk 20.2 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Software downloads 2009-10-22
- RemoteZilla 2.1.1 (Windows)
- RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
- Software downloads 2009-10-22
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Discussion threads 2009-10-21
- Adware Away 3.1.4.f (Windows)
- Adware Away is not only a malware removal tool, but also a diagnostic tool for Windows operating system. It is designed for both general computer user and computer repair technician. Our goals is to help user fix hard-to-fix problem which can not be fixed by other program and remove all...
- Software downloads 2009-10-19
- The 'Seven Laws of Projects'
- great!Seventh Point is the one always happen.RE: The 'Seven Laws of Projects'Unfortunately very true.A successful project is typically one where someone gets lucky and manages to balance your seven points to an 'optimal' level.Accepting #2 has given us the opportunity to go for more of an agile approach. If you...
- Discussion threads 2009-10-01
- Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7
- What this should teach you....is to look at the support forums before buying!RE: Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7Thank you for publishing this. I'm on this PC right now trying to decide whether I should get a replacement or return it...
- Discussion threads 2009-09-27
- SupportSmith 2.0 (Windows)
- SupportSmith v2 offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician's side nor Customer's. Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as...
- Software downloads 2009-09-25
- TSC2 Help Desk 4.2.9 (Windows)
- A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested...
- Software downloads 2009-09-16
- Web Help Desk Software 9.2.1.7 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-08-19
- Fake Microsoft patch malware campaign makes a comeback
- Fake Microsoft patch malware campaign makes a comebackHacked Linux servers often are botnet mastersand many linux machines are, oblivious to the user, participants in botnets. http://lwn.net/Articles/222153/http://www.techworld.com/security/news/index.cfm?RSS&NewsID=10251Oh, sure. If you say so.ntirresponsible users (or admins, in this case) regardless of OSA desktop user to clicks on a web link to...
- Discussion threads 2009-08-05
- Battery EEPROM Works 1.83 (Windows)
- Battery EEPROM Works is designed to simplify the process of laptop battery repair. This process can be divided in two parts: cells replacement and fixing the content of EEPROM or integrated Flash of laptop battery controller. While cells replacement is easy and can be made by any technician who can...
- Software downloads 2009-07-18
- Optimum Ultra: So how fast is it?
- Optimum Online's $99 per month Ultra DOCSIS 3.0 service is one of fastest residential broadband offerings available today. But is it really "Up to" 101Mbps as advertised? As I mentioned in a post last week about broadband service outages, Last Friday, I was...
- Blog posts 2009-07-07
- The Harsh Reality of Suburban Broadband, Part Deux
- Goddamit! Why have I been offline for so long? As I explained in a previous article last summer about my broadband situation, my employer, like many large technology services companies, has elected to classify my work situation as "Home-Based", in that...
- Blog posts 2009-06-26
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