technical support Resources

ZDNet Dictionary Definition

Technical Support: See tech support.; Full Technical Support Definition >>

ZDNet Resources

JFuse AVI, MPEG Joiner / Mpeg Splitter (exe): Jfuse joins smaller media files together so they can be played as one single clip. It also allows media files to be split into smaller sections. Jfuse handles MPEG AVI, and MP3s, and it plays media files through a player of your choice. It also provides an organizer for your...; Tags: digital video, digital media, mpeg, media, avi, mp3; Software downloads 2006-06-04
Tech support a $23.3 bln industry by 2009: Worldwide demand for third-party technical support and help desk services will continue to grow apace over the next five years, creating a $23.3 bln market by 2009. Although much of the demand for outsourced technical support and help desk services come from the Americas, particularly the United States, other regions...; Tags: call centers, industry, help desk, help desk service; Blog posts 2005-03-05
Tech support a $23.3 bln industry by 2009: Worldwide demand for third-party technical support and help desk services will continue to grow apace over the next five years, creating a $23.3 bln market by 2009. Although much of the demand for outsourced technical support and help desk services come from the Americas, particularly the United States, other regions...; Tags: help desk, help desk service, technical support; Blog posts 2005-03-05

Additional Resources

The shine is off another apple: Techies to Apple: You treat us like indentured servants.In a lawsuit filed Monday that the plaintiff hopes to turn into class-action that could include all staff at retail stores, an Apple employee alleges that the company denied technical staffers overtime pay and other compensations required by state law. The network...; Tags: job, overtime, apple inc., recruitment & selection, human resources, workforce management, deb perelman; Blog posts 2008-08-07
iPhone's black screen of death (updated): I received an email from an iPhone user greatly concerned about "either an unaddressed issue with both 2.0 and 2.01 software - or a rogue apps that is taking down the entire OS." After visiting the App Store from his iPhone "nothing loaded, the screen just stayed...; Tags: apple iphone, apple inc., black screen, btl, e-mail, online communications, jason d. o\'grady; Blog posts 2008-08-07

iPhone 3G boot failure complaints pile up: Updated: The iPhone 3G appears to be having a few software issues that are leaving a few disgruntled customers in its wake. We were tipped off by a reader who outlined the following: This happened while running iPhone version 2.0. Visited App Store using iPhone -...; Tags: apple iphone, apple iphone 3g, 3g, cellular phones, wireless, consumer electronics, personal technology, larry dignan; Blog posts 2008-08-07
Vonage narrows losses: Can it grow?: Vonage has narrowed its losses two consecutive quarters, but it remains to be seen whether the company can grow. The company reported a second quarter net loss of $7 million, or 4 cents a share, on revenue of $228 million. Revenue was up 11 percent from a...; Tags: revenue, vonage holdings corp., marketing expense, operational accounting, marketing research, finance, marketing, larry dignan; Blog posts 2008-08-07
How do I... Install VMware Workstation as a Service?: Under default conditions, VMware Workstation does not support the ability to run virtual machines as a service. As soon as you log off your computer, the running virtual machines are shut down or powered off. However, there is a way to install VMware Workstation as a service using files from...; Tags: vmware inc., vmware workstation, steven warren, desktop virtualization, workstations; Download resources 2008-08-07
Intel: Linux has 'no place' on desktop: Intel: Linux has 'no place' on desktopIt's GainingI think Ubuntu and Wubi have made big strides in putting Linux on the desktop. My first encounter with Linux was back in the early(?)/mid 90s. I installed an early Slackware version of Linux on my 486 (along with OS/2, PC/DOS, Win 3.1...; Tags: operating systems, unix, open source, intel corp., ubuntu, wubi, newbie, linux, microsoft windows, desktop; Discussion threads 2008-08-06
How much would it cost with Linux?: How much would it cost with Linux?Not just in AmericalandHere in Oz it's very hard to find a linux netbook. The Eeepc 1000H is available, but not the linux model. Same with the MSI wind. I'm considering getting a friend to buy one overseas & ship it.At the retail end,...; Tags: unix, operating systems, open source, linux; Discussion threads 2008-08-06
Talking Firefox security with Mozilla's Window Snyder: Talking Firefox security with Mozilla's Window SnyderProtected Mode is the only thing FireFox is missingWhat I can't figure out is why it should be hard to add. FireFox already works with AppArmor so we know it can run with very few rights.FireFox is still my favorite browser by far and...; Tags: web browsers, security, mozilla firefox, mozilla window, firefox security, protected mode, mozilla corp., window; Discussion threads 2008-08-06
18ò0of Obama supporters likely to sign an online petition: 18ò0of Obama supporters likely to sign an online petitionObama supportersThis clearly shows that the majority of Obama suppoters have been "Charmed" by Big Media & Obama's very good oratory skills. I say: "Actions speak louder than words". Has anyone that supports Obama been to the Senate's website & checked His...; Tags: obama, online petition; Discussion threads 2008-08-06
Oracle: Gimme an L. Gimme an I. Gimme an N-U-X: Enterprise software giant Oracle is at LinuxWorld this week, positioning itself as head cheerleader for widespread adoption in the Enterprise. In addition to a keynote speech that discussed Oracle's position around Linux, as well as details of its own deployment, there were two announcements issued today. The...; Tags: data center, oracle corp., linux, data centers, unix, operating systems, open source, software, storage, hardware, data management, sam diaz; Blog posts 2008-08-06
VMware launches new system builder, certification programs, joins Linux Foundation: VMware is investing more resources in the channel and IT community -- and getting more involved in the Linux community -- to preserve its lead in the virtualization software market. At LinuxWorld and Next Generation Data Center Conference this week, the Palo Alto, Calif. virtualization software leader...; Tags: vmware inc., system builder program, virtualization, linux, cloud computing, utility computing, storage management, open source, servers, hardware, operating systems, software, storage, paula rooney; Blog posts 2008-08-06
Six steps to an effective data governance program: As data governance becomes a key benchmark of a company's responsibility to enhance and protect data, here are six simple steps that start to develop a program based on individual needs. In the past few years, dozens of high-profile incidents involving data mismanagement have gained international attention. Caught off...; Tags: data, organization, corporate governance, tools & techniques, pricing, databases, business operations, corporate law, management, marketing, enterprise software, software, data management, data governance, mismanagement, steve alder, ibm, special to zdnet; News items 2008-08-06
IBM should spend another $1B to drive consumer adoption of its Symphony OpenOffice-Linux desktop: IBM should spend another $1B to drive consumer adoption of its Symphony OpenOffice-Linux desktopIbm should spend 1% of its revenueeach years to help , expend and monitor/sponsored open sourceUp to a certain point IBM OS/3 "pay back" linux or bsd flavor since we are into the "if/why not"...; Tags: unix, operating systems, open source, servers, desktop, ibm corp., linux, microsoft corp., symphony, server; Discussion threads 2008-08-06
Useful: Cradlepoint PHS300 Personal Hotspot: The Cradlepoint PHS300 (US$179) creates a personal hotspot with a mobile broadband card like the many EV-DO data cards from carriers like Verizon. I recently got a chance to test a PHS300 on a trip to Bonnaroo in Manchester, TN. Several of us were traveling to the...; Tags: card, hotspot, mobile broadband, cradlepoint phs300, wireless, jason d. o\'grady; Blog posts 2008-08-06
Paris for President: Energy crisis solved: Paris for President: Energy crisis solvedActually...[i] "Only problem with Paris’s solution: any production from offshore drilling won’t kick in for five years..."[/i]Unfortunately, this shows an ignorance of how gas prices are arrived at. While production from those sources won't arrive in the markets for five years, the prices will...; Tags: hilton hotels corp., energy crisis; Discussion threads 2008-08-06
Sprint: Can it convince customers to stay?: Sprint: Can it convince customers to stay?Sprint's customer service is execrable*.Sprint's customer service was the reason I dumped them years ago. The customer service was so bad that if I faced a choice of Sprint or going without a cell phone, I'd go without. They will never under any circumstance...; Tags: product marketing, customer relationship management (crm), sprint communications, at&t corp., customer service; Discussion threads 2008-08-06
Yes, Macs are expensive ... so what?: Yes, Macs are expensive ... so what?I'm telling you whatBuy a pc twice as fast as a mac in hardware performance terms.RE: Yes, Macs are expensive ... so what?I can agree with him. I wouldn't want to pay out that much money for a desktop or laptop when they will...; Tags: desktops, microsoft windows vista (longhorn), microsoft windows, low-end pc, apple macintosh, macs are, microsoft windows vista, apple inc., pc, adrian; Discussion threads 2008-08-06